Hotel management glossary
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Glossary of Hotel Management by Hamed Poursharafoddin both in English and Persian

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Hotel management glossary

Hotel Management Glossary

Esfahan Technical & Vocational Training Organization

Hamed Poursharafoddin


















Mixed up conversation at the front desk of a hotel
Mixed Up Conversation: At the Front Desk of a Hotel

Below is a mixed up conversation. Rearrange the conversation so that it makes sense. Also circle an F if the front desk is saying the line or a G if the guest is saying the line .

F = Front Desk G = Guest


Glossary of hotel management by hamed poursharafoddin

  • Would you prefer a single or a double?

  • 10 P.M.? Thanks. Oh! And can I get a wake-up call for 6:30 A.M.

  • And how about a restaurant?

  • Great. What time does the restaurants close?

  • It’s $145.00 a night. How many nights will you be staying?

  • It’s D-A-V-I-E-S.

  • I’d like a room, please?

  • Great. I’ll pay with VISA then. What time is checkout?

  • And how do you spell that, sir?

  • So that’s D-A-V-I-E-S. How would you like to pay for the room?

  • Do you take VISA?

  • There are restaurants on the 1st and 3rd floor and there’s a café next to the lobby.

  • Yes, we do. We take VISA, Mastercard, and American Express.

  • A double, please. How much is that?

  • Checkout is at 10 o’clock. Your room number is 505. Is there anything else you would like to know?

  • Yes, there is. It’s on the 2nd floor. But you have to bring the towel from your room.

  • OK. One night comes to $145.00 plus tax. May I have your name please?


Glossary of hotel management by hamed poursharafoddin

  • Yes, there is. It’s on the 2nd floor. But you have to bring the towel from your room.

  • OK. One night comes to $145.00 plus tax. May I have your name please?

  • A double, please. How much is that?

  • Checkout is at 10 o’clock. Your room number is 505. Is there anything else you would like to know?

  • Yes, there is. It’s on the 2nd floor. But you have to bring the towel from your room.

  • OK. One night comes to $145.00 plus tax. May I have your name please?

  • Is there a pool here?

  • Welcome to the Beachside Inn. How may I help you?

  • They both close at 10:00 P.M.

  • Sure. No problem. Wake-up call for 6:30 A.M. Enjoy your stay.

  • Just tonight.

  • It’s Davies. Robertson Davies.


Checking guests in and out
Checking Guests In and Out bring the towel from your room.

Front Desk Receptionist

  • What name is the reservation under?

  • How long will you be staying?

  • Are you planning on checking out tomorrow?

  • I'm afraid you can't check in until after 4:00 pm.

  • What type of vehicle are you driving?

  • Do you know the license plate number of your vehicle?

  • Complimentary breakfast is served in the lobby between 8 and 10 am.

  • I'll give you two room keys.

  • The dining room is on the main floor at the end of the hall.

  • The weight room and sauna are on the top floor.

  • Just call the front desk if you need any extra towels or pillows.


Checking guests in and out1
Checking Guests In and Out bring the towel from your room.

Guest

  • We have a reservation under John Feddin.

  • Do you have any vacancies?

  • Is the hotel booked, or can we get a room for tonight?

  • How do we get to our room from here?

  • Is it okay to park out front?

  • What time is the pool open until?

  • What time is breakfast served at?

  • Is it too early to check in?

  • Can we get a wake-up call?

  • When is check out time?


Checking guests in and out2
Checking Guests In and Out bring the towel from your room.


Checking guests in and out3
Checking Guests In and Out bring the towel from your room.


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