Table Manners & Place Settings

1. Table Manners & Place Settings

2. Objectives By the end of the presentation, participants will: • Know proper table manners in business or social setting • Gain skills to conduct themselves properly when eating in any situation

3. Table Manners & Place Setting • Posture and hand placement • Placement of napkin • Talking and chewing • When to begin eating and what to do if something is unreachable • Placing utensils at the end of meal

4. Table Manners & Place Settings • Ordering food • Using toothpicks and freshing up • Use of cell phones • When you have to sneeze, burp or blow your nose

5. Table Manners &Place Setting • Proper placement of utensils when setting table • American style and European style to hold utensils • When food is served family style • When presented with a finger bowl at the end of the meal • Serving yourself butter and placement of the butter knife

6. Dressing and Body Language

7. Objectives By the end of the presentation, participants will: • Identify ways to communicate and manage impressions through proper dress • Understand universal body language • Gain a greater sensitivity to nonverbal messages

8. Dress Language • Social or business setting - communicating ourselves to others • Dressing to control impression and reflect self-perception

9. Dress Language Professional presence for women • Best Styles and colors • Suggested color combinations • Best fabrics, fit and comfort • Accessories • Basic wardrobe

10. Dress Language Professional presence for men • Best Styles and colors • Suggested color combinations • Best fabrics, fit and comfort • Accessories • Basic wardrobe

11. Body Language Nonverbal messages • Body motions and nervous gestures • Posture and handshakes • Facial expression and eye contact

12. Greetings, Introductions, and the Art of Good Conversation

13. Objectives By the end of the presentation, participants will: • Increase their level of confidence in unfamiliar situations • Acquire a set of guidelines for everyday livingin a social and business environment

14. Greetings • Beginning your greeting • If you ask someone “How are you?” be prepared to stick around for the answer • The typical greeting, “Good morning, how are you?” is simply a ritual. The appropriate reply is, “Fine thanks, and how are you?” • Once you are introduced repeating the persons name and saying, “Hello, Dr. Wilson it is a pleasure meeting you”, is a polite technique that helps you remember a person’s name

15. Greetings • Informal and Inappropriate Greetings What’s shakin’ Yo What’s Up or Wassup What’s Happening Hey How you doing or How ya doin How’s it Going Holla

16. Greetings • What is a good handshake? Dead Fish Palm Pincher Bone Crusher All American Firm, Warm Handshake

17. Introductions • The first impression: Putting Your best foot forward • During introductions make eye contact, rise, smile, and shake hands with the other person • Who should be introduced to whom? • Mention the most important person first (Based off of Rank, not gender). Present a gentleman to a lady. A young lady to an older one. A single woman to a married one. • Names are not enough, supply a nugget of information with the name to serve as a conversation starter • You’ve been introduced, now what?

18. Art of Good Conversation • Making a lasting impression • How do you want to be remembered • Body language and appropriate behavior • Establishing rapport • Good listening skills • Eye Contact, Nodding • Showing Interest in Others

19. Art of Good Conversation • Conversations to avoid • Money matters, including salaries, debts, and taxes • Personal topics or topics that could be embarrassing - age • The state of one’s health or someone else’s health • Controversial subjects, such as religion, politics, gossip • Gloomy or depressing topics -floods, world hunger

20. Art of Good Conversation • Starting a conversation at dinner of lunch: What do you talk about? • Use the word H E L P to recall topics for chitchat. • H - hobbies, interests • E - entertainment (music, movies, plays), events (Current) • L - leisure, literature, and law • P - photography, professionalism

21. Art of Good Conversation • The art of small talk is regarded as an important business and social skill • Utilizing the 5 W’s will help you to start a sentence • Who, What, When, Where, Why • Ask Open Ended questions so that you receive more than a Yes or No Answer

22.  Develop win-win negotiating skills  Strengthen communication skills (writing, speaking, listening)  Practice team-building skills – bringing people to consensus  Pursue deeper levels of job knowledge and skills  Acquire and practice trust-building skills and behaviors  Develop or enhance leadership skills  Identify personal negative habits and reduce them  Develop and practice assertiveness skills  Practice sharing my ideas, skills, knowledge more broadly  Learn and practice conflict resolution skills  Practice positive self-projection (in speech, dress, self-image)  Seek ways to broaden personal vision and creativity  Learn to be more politically savvy  Take initiative more often and generate the energy required to do so  Master techniques for managing personal stress productively    Self-Empowerment Checklist  Use this list to help you identify your development goals or select 1 or 2 goals to work on.