GKN St. Louis Guide to Corrective Action Response Development. GKN Supplier Quality Engineer Complete Supplier Company Name, Supplier Address, and Supplier Vendor Code (GKN internal code) Complete GKN Supplier Quality Engineer, Phone Number, e-mail Address, and FAX Number
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GKN St. Louis Guide to Corrective Action Response Development
Four basic parts of process
Remember…at each step, you need to identify who is responsible for the action and the timeline of when is the actions are to be completed.
Example of 5-Why Root Cause Investigation Response Development
Machine failed to operate when switch turned on
Why did the machine fail?The motor burned out
Why did the motor burn out?The shaft seized
Why did the shaft seize?There was no lubrication
Why was there no lubrication?The filter was clogged
Why was the filter clogged?Wrong filter was installed by maintenance
Wrong filter installed
Motor replaced and correct filter installed; effective 3/3/03
All filters color coded by size; color indicator on filter opening to mistake proof process; effective 4/3/03