Business correspondence
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Business Correspondence. Communicating over the Telephone. An Introduction to Using English in Business. How to Improve Business with Your English Speaking Customers by Scott Hovater. Topics. How to attract customers How to introduce your company and your product

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Business Correspondence

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Business correspondence

Business Correspondence

Communicating over

the Telephone


An introduction to using english in business

An Introduction to Using English in Business

How to Improve Business with Your English Speaking Customers

by Scott Hovater


Topics

Topics

  • How to attract customers

  • How to introduce your company and your product

  • How to handle contracts and negotiations

  • How to keep your customers satisfied


Section one

SECTION ONE

  • How to Attract Customers


I attracting customers

I. Attracting Customers

  • How to write successful letters, memos, faxes and emails

  • How to communicate over the phone

  • How to attract customers through an exhibition


Communicating over the phone

Communicating Over the Phone

  • Language Practice

  • Types of Telephone Calls

  • Cross-cultural Communication on the Telephone


Business correspondence1

Business Correspondence

  • Business Correspondence


Session 1

SESSION #1

  • Language Practice


Pronunciation 1

Pronunciation-1

Phone numbers

Money

314, 340

5,880, 5,080, 5,008

60,000, 600,000

6,600,000, 6.6 million £34.00, $56.70

  • 435-7743

  • 522-7069

  • 0171 601-9662

  • 001 212 445-4870

  • 00351 1 608-55-97


Pronunciation 2

Pronunciation-2

  • Alphabet

    • a, h, j, k

    • b, c, d, e, g, p, t, v (+ z, pronounced ‘zee’ in American English)

    • f, l, m, n, s, x (+ z, pronounced ‘zed’ in British English)

    • I, y

    • o

    • r

    • q, u, w


Listening practice

Listening Practice

  • Listen to the tape and write down the words you hear spelt.

  • ________________

  • ________________

  • ________________

  • ________________

  • ________________


Listening practice1

Listening Practice

  • Listen to the tape and write down the words you hear spelt.

  • HISKETT

  • LJUBLJANA

  • GYÖR

  • CAIPIRINHA

  • DHANIN SERIBURI


Common abbreviations

Common Abbreviations

  • Write down the abbreviations you hear. Do you know what they stand for?

  • (1) _______ (2) ________ (3) ________

  • (4) _______ (5) ________ (6) ________

  • (7) _______ (8) ________ (9) ________


Common abbreviations1

Common Abbreviations

  • Write down the abbreviations you hear. Do you know what they stand for?

  • (1) CIF (2) FOB (3) CEO

  • (4) NYSE (5) AGM (6) VAT

  • (7) IBM (8) GDP (9) RPI


Dialogue practice wrong

Dialogue Practice (wrong)

Receptionist

Caller

2.I want to speak to Kate Williams.

4.Yes. I’m Geoff Rix. Tell her to call me.

6.G-E-O-double F, new word, R-I-X

8.Thanks. Goodbye.

1.ABC Ltd. What do you want?

3.Not here. Message?

5.Didn’t understand. Spell your name.

7.Okay. I’ll give the message later.

9.Goodbye.


Dialogue practice correct 1

Dialogue Practice (correct) #1

  • R: Good morning, ABC Limited, Jane speaking. How can I help you? l

  • lC: I’d like to speak to Kate Williams, please.


Dialogue practice correct 2

Dialogue Practice (correct) #2

  • R: I’m sorry, she’s not in the office at the moment. Can I take a message? (Would you like to leave a message?) l

  • lC: Yes, please. This is Geoff Rix speaking. Could you ask Kate to call me back as soon as she comes in?


Dialogue practice correct 3

Dialogue Practice (correct) #3

  • R: I’m sorry, I didn’t catch your name. Could you spell it for me, please? l

  • lC: Yes, it’s Geoff Rix, that’s G-E-O-double F, new word, R-I-X.


Dialogue practice correct 4

Dialogue Practice (correct) #4

  • R: OK, Mr. Rix, I’ll make sure she gets your message.

  • C: Thank you. Goodbye.

  • R: Goodbye. Thank you for calling.


Which phrases are the same 1

Which phrases are the same?-1

  • The line’s busy.

  • Will you hold?

  • Who’s calling please?

  • Hold on.

  • I’ll put you through.

  • Could I have your name?

  • Can you wait?

  • One moment.

  • The line’s engaged.

  • I’ll connect you.


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