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15 August 2005

Enabling Borderless Communications with IP Telephony. NUS IP Telephony Roadshow. 15 August 2005. Agenda. What is IP Telephony? Bringing IP Telephony to NUS Future Enhancements Q & A Demonstration and Exhibition. What is IP Telephony?.

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15 August 2005

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  1. Enabling Borderless Communications with IP Telephony NUS IP Telephony Roadshow 15 August 2005

  2. Agenda • What is IP Telephony? • Bringing IP Telephony to NUS • Future Enhancements • Q & A • Demonstration and Exhibition

  3. What is IP Telephony? • Translates voice conversations into data packets and transports over data network (i.e. NUSNET) using Internet Protocol (IP) – i.e. VoIP. IP Telephony is VOIP in the Enterprise (NUS). Current Singtel PhoneNet Service New Campus IP Telephony Service

  4. NUS IPTel Overview Call Processing / Messaging Servers Singtel PSTN Billing and eTicketing IPTel Web Portal Intranet/ Internet Gateway App Services General Staff (7940) Exchange (Email) NUS Network (NUSNET) Oracle/SAP IVLE Boss/Secretary (7960) IP Phone with PC Video Video Call Wireless / Softphone

  5. IP Phone Applications Real Estate Emergency Alert Advertising Time Clock Education Attendance Custom & Off-the-shelf applications Health Care ER Stats Broadcast

  6. Available Phone Applications • Desktop SMS Service • Staff and Govt Directory Services • MOTD • Information Services (weather, news, stocks, flights, traffic, currency etc)

  7. SMARTCab Partner: SMRT Taxi

  8. IP Communicator Softphone • Software phone on PC or notebook • Make & receive calls from anywhere • Benefits: • Telecom Charges • VOIP solution more economical than PSTN • Remote workforce • Increased productivity • Better customer service

  9. Bringing IP Telephony to NUS

  10. Project Goals To successfully upgrade PhoneNet to an advanced IP Communications platform • Key Considerations • Minimal disruption to existing voice service • Enhanced communications features at same or lower costs as compared to PhoneNet • Increased productivity and mobility

  11. How We Are Affected • New prefix “6516” allocated • All extensions preserved • Seamless migration to new prefix • “6516” and “6874” concurrently available for 10 months (Sept 2005 to June 2006) • Called Number Announcement for “6874” in May & June 2006 • Four-digit dialing across extensions with PhoneNet and IP Phones • Fax, direct lines & non “6874” phones not upgraded • Availability of analogue lines for backup

  12. Upgrade Schedule Detailed schedule will be available on the IPTel Web Portal http://iptel.nus.edu.sg Phase 2D 4 Oct-29 Nov Phase 2C 27 Sep-24 Oct Phase 2E 1 Sep-31 Oct Phase 2A 25 Aug-21 Sep Phase 2B 3 Sep-17 Oct

  13. User and Site Preparation • Detailed Planning with Dept Phone Admin • Phone & Staff ID listing, seating plan • Customised settings • Site readiness assessment • Expert support team (in conjunction with ITCare) • User Starter Kit • IP Phone & network patch cord with label, connectivity diagram • Starter guide, links to IPTel portal and support • User preparation (clear voice mail, cancel call forwarding, clear table space, close all applications, etc) • PhoneNet phones will be removed

  14. IP Phone Models IP Phone 7960 IP Phone 7940 Easier access for Phone tasks - LCD and context sensitive keys (call forward, conferencing, etc) IP Phones comes with Calling Party Name Identification (Caller-ID) and speaker phone Self-serve web portal for service personalization & administration Access to Applications / Services (Directories, MOTD, etc)

  15. Phone Connection

  16. Training • General user training conducted during term break from 19-23 Sept 2005 • Secretaries and Phone Admin training conducted 1-2 weeks prior to department upgrade • Online E-learning & User Guides available

  17. Price Plans and Charges • No increase in departmental phone costs • All installation and setup charges waived during upgrade • Singtel billing terminate end June 2006 • IPTel billing commences July 2006 • Price Plan equivalent to prevailing PhoneNet charges • All IPTel equipment provided on subscription basis. No equipment purchase required • Provisions catered for shared lines where applicable

  18. Future Enhancements

  19. Desktop Video Telephony • Cost Effective Video to Every Desktop • Initiate voice/video call from an IP phone • High-quality video for effective non-verbal communication • Managed by one converged network Video Telephony is Now Just a Phone Call

  20. E-Meetings and Conferencing As natural and effective as face-to-face meetings Who’s Sharing 2004 Results Who’s Speaking Who’s Attending How attending Movable, sizable video window Complete voice, video and web conferencing capabilities and control

  21. Converged Communications Web Application Audio-Conferencing Calendar E-Mail Collaboration IP Network Telephone Services Video Conferencing Voice Messaging Telephone Services Instant Messaging Contact Center

  22. More Info • IPTel Web Portal iptel.nus.edu.sg and staff portal • User Guides • Price Plans • FAQs • Upgrade and Training Schedules • Self-serve personalization • Phone administration

  23. Questions & Answers

  24. Demonstration

  25. Cisco IP Phone Models IP Phone 7960 IP Phone 7940 • Each has a LCD display, four soft keys, messages button • Model 7960 has 6 line/speed dial button • Model 7940 has 2 line/speed dial button

  26. Cisco IP Telephony Features • Call Forwarding • Speed Dial • Call Pickup • Call Transfer • Ad-hoc Conference (three parties) • Boss/Secretary • SMART Apps

  27. Questions & Answers

  28. More Info • IPTel Web Portal iptel.nus.edu.sg and staff portal • User Guides • Price Plans • FAQs • Upgrade and Training Schedules • Self-serve personalization • Phone administration

  29. Thank YouPlease fill in your feedback form

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