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NHS Leadership Culture 2014 and Beyond Life after Mid Staffordshire and the Francis Inquiry

NHS Leadership Culture 2014 and Beyond Life after Mid Staffordshire and the Francis Inquiry. Extract from UK Leadership – Is it Working? – The Facts Sample Size: 5 00 NHS Employees (7 UK Regions). NHS EXPECTATIONS. Discuss. Extract from UK Leadership – Is it Working? – The Facts

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NHS Leadership Culture 2014 and Beyond Life after Mid Staffordshire and the Francis Inquiry

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  1. NHS Leadership Culture 2014 and Beyond Life after Mid Staffordshire and the Francis Inquiry

  2. Extract from UK Leadership – Is it Working? – The Facts Sample Size: 500 NHS Employees (7 UK Regions) NHS EXPECTATIONS Discuss

  3. Extract from UK Leadership – Is it Working? – The Facts Sample Size: 500 NHS Employees (7 UK Regions) NHS EXPECTATIONS Discuss

  4. Extract from UK Leadership – Is it Working? – The Facts Sample Size: 500 NHS Employees (7 UK Regions) 500 Private Sector Employees (7 UK Regions) NHS EXPECTATIONS Discuss

  5. Medical • Surgical • Core Clinical & Support Services

  6. Medical • Surgical • Core Clinical & Support Services

  7. Pharmacy Chaplaincy Health Psychology Medical Records Cancer Services Imaging HSDU Outpatients Reception • Core Clinical & Support Services Bereavement Service Pathology Bowel Screening Voluntary Services Hotel Services Physiotherapy Orthotics Dietetics Diabetic Eye Screening

  8. Challenges • Toxic Culture • Dysfunctional Teams

  9. Aware, understand and in control of own emotions Understand the effect of own behaviour on others Recognise and understand emotions of others Use this knowledge to create a culture of success breeding success

  10. Aware, understand and in control of own emotions Understand the effect of own behaviour on others Recognise and understand emotions of others Use this knowledge to create a culture of success breeding success

  11. Aware, understand and in control of own emotions Understand the effect of own behaviour on others Recognise and understand emotions of others Use this knowledge to create a culture of success breeding success

  12. Results after Training • A Division totally focussed on sustaining high levels of: • - patient safety • - patient experience • - clinical effectiveness • Savings delivered year-on-year with no reduction in quality • High standards, high energy and stability has resulted in a high level of Trust Board confidence in Core Clinical

  13. Didn’t happen overnight

  14. Solution • Not just about developing senior managers • It’s about developing leadership at all levels • Great talents are already • within your organisation

  15. I want Mid Staffs not to be a byword for failure, but a catalyst for change Profound transformation Open and honest learning culture Rt Hon Jeremy Hunt MP, Secretary of State for Health

  16. Core Clinical Success Putting quality at the core of patient care

  17. Mixed Model of EI – Daniel Goldman: Most widely accepted and used MareaLawford Keith Marfleet Rvd Daphne Preece Ann Dring Jill Beech Gerald Remy Dr Sue Peacock Shirley Moon Nicola Lester Su Jerome Steve Melville Dr Jonathan Ellis Jacqui Page

  18. In the audience today Su Jerome Dr Jonathan Ellis Nicola Lester Steve Melville Shirley Moon Ann Dring

  19. This model can be duplicated • Come to the workshop at • 11.45 to discover HOW • Need and want to improve patient care? • Transform your leadership culture

  20. Thank you from Hillcroft House UK Limited 16 Old Queen Street City of Westminster London SW1H 9HP Freephone 0800 014 1837

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