Hospital scorecard
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HOSPITAL SCORECARD. THE HOSPITAL BALANCED SCORE CARD. STEPS IN DOING the HOSPITAL SCORE CARD. STEP 1: DETERMINE VISION & MISSION. Vision and Mission must be communicated at all level Vision & mission plays a vital role in determining the objectives

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HOSPITAL SCORECARD

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Hospital scorecard

HOSPITAL SCORECARD


Hospital scorecard

THE HOSPITAL BALANCED

SCORE CARD


Hospital scorecard

STEPS IN DOING the HOSPITAL SCORE CARD

STEP 1: DETERMINE VISION & MISSION

  • Vision and Mission must be communicated at all level

  • Vision & mission plays a vital role in determining the

    objectives

  • Gives insight to where the organization is going and

    the efforts made to realize this goal


Hospital scorecard

STEPS IN DOING the HOSPITAL SCORE CARD

STEP 2: DETERMINE STRATEGIES

  • Strategies help in realizing the VISION and MISSION of the organization


Hospital scorecard

STEPS IN DOING the HOSPITAL SCORE CARD

STEP 3: DETERMINE SUCCESS FACTORS

AT EVERY PERSPECTIVE

  • Identify FACTORS important for SUCCESS “areas to excel should be determined”Four perspectives:

    financial,

    internal business,

    customer perspective,

    innovation and learning


Hospital scorecard

STEPS IN DOING the HOSPITAL SCORE CARD

STEP 4: MEASURING THE PERSPECTIVES

“You cannot improve what you cannot measure”

  • Determine the right OBJECTIVES

    to achieve in every PERSPECTIVE

  • Use the RIGHT tool to

    measure them


Hospital scorecard

STEPS IN DOING the HOSPITAL SCORE CARD

STEP 5: SETTING TARGETS and

ACTION PLANS

  • Once measuring criteria is developed, ACTION PLAN has to be INITIATED at all levels.


Hospital scorecard

WVMC Balance score card SCORING…..

Comparative score / quarter

10


Hospital scorecard

FINANCIAL PERSPECTIVE score/35 = 25%


Hospital scorecard

CUSTOMERPERSPECTIVE

Score / 35 = 25 %


Medical center scorecard

Medical Center Scorecard


Medical center scorecard1

MEDICAL CENTER SCORECARD

INTERNAL BUSINESS PERSPECTIVE 25%

Review additional indicators from HOMIS/DOH Reports

Review individual hospital data and compare with NCHFD values/ classification

EAMC


Medical center scorecard2

MEDICAL CENTER SCORECARD

FINANCIAL PERSPECTIVE 25%

Revenue Enhancement to be subcategorized with “Cash Collection”/ Income and which should reflect the following:

PHIC Hospital Services/ Operations

NGAs (PDAF) NGOs

Affiliation Drugs & Medicines

Quantified Free Service Data to Reflect Income used for

cross subsidy to indigents

Medical Social Service Indicators

Budget Allocation/ Utilization

Accounts Payable/ Receivables


Medical center scorecard3

MEDICAL CENTER SCORECARD

INNOVATION & TRAINING PERSPECTIVE 25%

Passing Rate of Resident Trainees & other Affiliates

Networking Activities – GOs, NGOs

Religious/ Civil Society

Staff Development to be combined with Continuing Education for Supervisors-

Human Resource Plan at all levels

Compliance with Issuance & Guidelines of

HHRDS/DOH/CHED/Professional Societies


Medical center scorecard4

MEDICAL CENTER SCORECARD

CUSTOMER PERSPECTIVE 25%

Must include other stakeholders such as:

personnel

donors

affiliates

regulatory agencies

accreditation agencies

suppliers etc.

Patient Information/Assistance & Response

response time

personnel performance

hospital Facilities/equipment

Safety Issues


Regional hospital scorecard

REGIONAL HOSPITAL SCORECARD

SERVICE DELIVERY 25 %

Patient Satisfaction Survey

ER/OPD Response Time

Public Information Desk

Hospital Statistics/ Indicators


Regional hospital scorecard1

REGIONAL HOSPITAL SCORECARD

FINANCING 25 %

Budget Allocation PHIC

Non-PhilhealthRevolving Funds

Other IncomeDonations

Income Utilized to Direct Patient Care

Affiliation Fee

Income Utilization

NGAS Implementation


Regional hospital scorecard2

REGIONAL HOSPITAL SCORECARD

REGULATIONS 25%

Land Title

Insurances

Compliance to Licensing

Accreditation to PHIC

( Fire, Waste Management)

Price Monitoring

CQI


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