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HOSPITAL SCORECARD. THE HOSPITAL BALANCED SCORE CARD. STEPS IN DOING the HOSPITAL SCORE CARD. STEP 1: DETERMINE VISION & MISSION. Vision and Mission must be communicated at all level Vision & mission plays a vital role in determining the objectives

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Presentation Transcript
slide3

STEPS IN DOING the HOSPITAL SCORE CARD

STEP 1: DETERMINE VISION & MISSION

  • Vision and Mission must be communicated at all level
  • Vision & mission plays a vital role in determining the

objectives

  • Gives insight to where the organization is going and

the efforts made to realize this goal

slide4

STEPS IN DOING the HOSPITAL SCORE CARD

STEP 2: DETERMINE STRATEGIES

  • Strategies help in realizing the VISION and MISSION of the organization
slide5

STEPS IN DOING the HOSPITAL SCORE CARD

STEP 3: DETERMINE SUCCESS FACTORS

AT EVERY PERSPECTIVE

  • Identify FACTORS important for SUCCESS “areas to excel should be determined”Four perspectives:

financial,

internal business,

customer perspective,

innovation and learning

slide6

STEPS IN DOING the HOSPITAL SCORE CARD

STEP 4: MEASURING THE PERSPECTIVES

“You cannot improve what you cannot measure”

  • Determine the right OBJECTIVES

to achieve in every PERSPECTIVE

  • Use the RIGHT tool to

measure them

slide7

STEPS IN DOING the HOSPITAL SCORE CARD

STEP 5: SETTING TARGETS and

ACTION PLANS

  • Once measuring criteria is developed, ACTION PLAN has to be INITIATED at all levels.
slide10

WVMC Balance score card SCORING…..

Comparative score / quarter

10

slide14

CUSTOMERPERSPECTIVE

Score / 35 = 25 %

medical center scorecard1

MEDICAL CENTER SCORECARD

INTERNAL BUSINESS PERSPECTIVE 25%

Review additional indicators from HOMIS/DOH Reports

Review individual hospital data and compare with NCHFD values/ classification

EAMC

medical center scorecard2

MEDICAL CENTER SCORECARD

FINANCIAL PERSPECTIVE 25%

Revenue Enhancement to be subcategorized with “Cash Collection”/ Income and which should reflect the following:

PHIC Hospital Services/ Operations

NGAs (PDAF) NGOs

Affiliation Drugs & Medicines

Quantified Free Service Data to Reflect Income used for

cross subsidy to indigents

Medical Social Service Indicators

Budget Allocation/ Utilization

Accounts Payable/ Receivables

medical center scorecard3

MEDICAL CENTER SCORECARD

INNOVATION & TRAINING PERSPECTIVE 25%

Passing Rate of Resident Trainees & other Affiliates

Networking Activities – GOs, NGOs

Religious/ Civil Society

Staff Development to be combined with Continuing Education for Supervisors-

Human Resource Plan at all levels

Compliance with Issuance & Guidelines of

HHRDS/DOH/CHED/Professional Societies

medical center scorecard4

MEDICAL CENTER SCORECARD

CUSTOMER PERSPECTIVE 25%

Must include other stakeholders such as:

personnel

donors

affiliates

regulatory agencies

accreditation agencies

suppliers etc.

Patient Information/Assistance & Response

response time

personnel performance

hospital Facilities/equipment

Safety Issues

regional hospital scorecard

REGIONAL HOSPITAL SCORECARD

SERVICE DELIVERY 25 %

Patient Satisfaction Survey

ER/OPD Response Time

Public Information Desk

Hospital Statistics/ Indicators

regional hospital scorecard1

REGIONAL HOSPITAL SCORECARD

FINANCING 25 %

Budget Allocation PHIC

Non-Philhealth Revolving Funds

Other Income Donations

Income Utilized to Direct Patient Care

Affiliation Fee

Income Utilization

NGAS Implementation

regional hospital scorecard2

REGIONAL HOSPITAL SCORECARD

REGULATIONS 25%

Land Title

Insurances

Compliance to Licensing

Accreditation to PHIC

( Fire, Waste Management)

Price Monitoring

CQI

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