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Videoconference Presentation Business Process Re-Engineering in Public Sector Projects Moscow, May 17, 2007 Dr Axel G Koetz. This document is complete only together with the oral presentation and the subsequent discussion.

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This document is complete only together with the oral presentation and the subsequent discussion

VideoconferencePresentationBusiness Process Re-Engineeringin Public Sector ProjectsMoscow, May 17, 2007Dr Axel G Koetz

This document is complete only together with the oral presentation and the subsequent discussion.

Methodology is intellectual property of KPI Cologne and only for use with permission of KPI

Isolated use of individual exhibits might cause misunderstandings.

Questions: Dr Axel G Koetz, KPI, [email protected]; Tel +962 777 6 2992 or +49(0)221 94 11801


The masterplan for design of business processes one example of many

The Masterplan for Design of Business Processes ... One Example of Many

Preliminary Task Definition

Preliminary Process Model

Process (Structure) Description

Resource Utilization Analysis

Government

Goals

Service (Product) Strategy and

Optimization Guidelines

Customer

Needs

SWOT of actual Situation

Best International Practice

Non-Strategic Quality Criteria

Local Situation and Practice

Cost / Burden Restrictions

Legal Restrictions

Process Requirements Definition

Process Design

IT-Implementation


Different views on bpr

Different Views on BPR

Focus on

Customers

Needs

Focus on

Internal

Capacities

BPR Projects

Focus on

IT Systems

Involvement

Ownership

Motivation

Prerequisites


Internal capacities questions behind the technical process

Revealing of Hidden Agendas

Consequences for Political and Senior Mangement

Consequences for Employees (real and imagined)

Process Ownership and Acceptance of Changes

Prerequisites for Implementation

Need for Early and Consequent Involvement of Management and Staff

Need for Training

Need to create „Win-Win-Situations

Internal Capacities:Questions Behind the Technical Process


Involving staff and clients participation in project structures i

Involving Staff and Clients:Participation in Project Structures I

Steering Group

All

Staff

PC

Client

Panel

Staff

Panel

Core Project Team

(Internal / External)

Local

Group

Info

Group

Task

Group


Project structures steering group

Steering Group sample (Germany)

Chairperson – Head of the respective unit

Managers of the unit

Managers from other involved / related units and/or customers

Representatives of Unit Employees

Representative of the Governmental office responsible for BPR

Project Structures: Steering Group

Task: Elaborate TOR for the Re-Engineering Process, ensure a smooth implementation, make key project decisions


Project structures core project team project coordinator

Core Project Team (Germany)

If Project team is „external“: Project Coordinator

Project Manager

BPR Experts

Internal Manager

Counterpart to Project Manager

Project Structures: Core Project Team / Project Coordinator

Task Core Project Team: Do the project work; integrate workgroup results, do the work that is too technical for work groups

Task Project Coordinator: Coordinate project team with internal structures; Give internal view, give early warnings


Project structures task groups

Work Group sample (Germany)

BPR Expert as Work Group „Moderator“

Employees / Specialists from the respective unit, representing

Special functions

Special local / regional offices

Special „interests“

Specialists from other related units / stakeholders

Partly: Employees representatives

Project Structures: Task / ... /- Groups

Task: Ensure Information Transfer and Process Ownership; develop realistic solutions


Project structures panels

Customers Panel

Staff Panel:

Representatives of Customers

Individual Customers

Customers Organizations

External Experts

Employees which will be involved in the changes

All Sub-Units

All Levels

Project Structures:Panels

Task: Check TOR, Interim Results and Draft final results for realism, propose changes, help to optimize proposals


Involving staff participation in the process

Project Start Information (1, 2)

Selection of Workgroup participants (2, 3)

Startup workshop and Methodology training (1a, 2, 3)

Comments + Proposals (1)

Analytical work (2, 3)

Feedback on Analysis Results: Workshops (1a, 2, 3), General (1)

Design Workshops, Requirements Catalogue (1a, 3)

Process design (3)

Prototype Presentation (1a, 2, 3)

Group 1: All Employees

Group 1a: Lower/middle management and specialists in pilot units

Group 2: Employees Representatives (formal information)

Group 3: Employees involved in Workgroups

Involving Staff:Participation in the Process


Business processes and permanent improvement

Business Processes and Permanent Improvement

Cost per Unit

Fees

IT

Solution

Business

Process

User / Client

Experience

Government

Goals

Achievement


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