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CONFLICT. VIEWS OF HUMAN INTERACTION. Covey, S. 7 Habits of Highly Effective People. WIN-LOSE. FOCUS ON WIN WANT OTHERS TO LOSE SCARCITY MENTALITY COMPETITIVE USE POWER, COURAGE MOST COMMON VIEW. WIN-RANSACK-&-PILLAGE. STRONGER VERSION OF WIN-LOSE? FAIRLY COMMON VIEW?. LOSE-WIN.
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VIEWS OF HUMAN INTERACTION • Covey, S. 7 Habits of Highly Effective People
WIN-LOSE • FOCUS ON WIN • WANT OTHERS TO LOSE • SCARCITY MENTALITY • COMPETITIVE • USE POWER, COURAGE • MOST COMMON VIEW
WIN-RANSACK-&-PILLAGE • STRONGER VERSION OF WIN-LOSE? • FAIRLY COMMON VIEW?
LOSE-WIN • VOICE NO STANDARDS • VOICE NO DEMANDS • WANT TO PLEASE, APPEASE • STATE NO LIMITS • STATE NO FEELINGS • EASILY INTIMIDATED • USES CONSIDERATION • LACKS COURAGE
LOSE-LOSE • DEPENDENT • ENVY OTHERS • CRITICIZE OTHERS • CRITICIZE SELF • LOW COURAGE • LOW CONSIDERATION
WIN-WIN • SEEK MUTUALLY BENEFICIAAL SOLUTIONS • COOPERATE, NOT COMPETE • LISTEN TO UNDERSTAND • ABUNDANCE MENTALITY
WIN • INDEPENDENT IN INTERDEPENDENT SITUATION • SELF CENTERED • SCARCITY MENTALITY • NO SENSITIVITY TO OTHERS
WIN-WIN-NO DEAL • ABUNDANCE MENTALITY • ALLOW EACH PARTY TO SAY NO • HIGHEST FORM OF WIN-WIN
DEFINITIONS • CONSIDERATION • CONCERN FOR OTHERS, FEELINGS • COURAGE • STATE STANDARDS, STAND UP FOR SELF • SCARCITY: FIXED PIE • ABUNDANCE: ENOUGH FOR EVERYONE • WE CAN MAKE MORE!
COURAGE LOW HIGH LOW HIGH CONSIDERATION
DENIAL • DO NOT ACKNOWLEDGE • Not “worth it” • It will “go away” • NO RESOLUTION • WHEN TO USE? • TRIVIAL CONFLICT
AVOID • WITHDRAW • SUPRESS • WHEN TO USE? • TRIVIAL CONFLICT • IF DISRUPTION OF ASSERTIVE APPROACH OUTWEIGHS BENEFITS OF IT
SUPRESSION/SMOOTHING • SUPRESS DIFFERENCES • SEEK COMMON POINTS, AGREEMENT • WHEN TO USE? • SHORT RUN
ACCOMODATION • OTHERS’ NEEDS ABOVE OWN • YIELD TO OTHER • WHEN TO USE? • TRIVIAL CONFLICT • BUILD OF “CREDITS”
FORCING/POWER • SATISFY OWN NEEDS FIRST • FORMAL AUTHORITY • WHEN TO USE? • QUICK END TO DISPUTE • UNPOPULAR ACTION • COMMITMENT NOT CRITICAL
COMPROMISE • EACH PARTY GIVES • WHEN TO USE? • PARTIES EQUAL IN POWER • TEMPORARY SOLUTION • TIME PRESSURES
CONFRONTATION AND COLLABORATION • SOLVING THE PROBLEM • WHEN TO USE? • REAL SOLUTION • TOO IMPORTANT TO COMPROMISE • HAVE TIME
PRE-CONDITIONS TO TRUE COLLABORATION • ABUNDANCE MENTALITY • COURAGE AND CONSIDERATION • WIN-WIN OR WIN-WIN-NO DEAL
CREATE CONFLICT? • ENCOURAGE QUESTIONING • BREAK AWAY FROM “OLD” • BREAK OUT OF “RUT” • ENCOURAGE CREATIVITY • DECREASE COHESION