Breakout Session- Operational. “Building a Window into your Business Processes” (Friday, May 18 th ) Colleen O’Donnell, MSW, PMP HIT Project Associate . Why look into your business processes?
How Behavioral Health Business Processes Evolve
Staff with deep knowledge of targeted business processes
a) Draw a swim lane flow chart and indicate the shapes
b) Select a discrete workflow with specific conditions
c) Identify all of the ROLES that are involved in the process
d) Start identifying the discrete activities “What happens first…then what happens…then what happens next” (one activity per process box)
e) Diagram on a white board as you proceed, matching the process to the professional ROLE