Welcome to PACK EXPO 2013

1. Welcome to PACK EXPO 2013 Pre-Game Production

2. Making the Most of the Exhibitor Manual • PES offers an Online Service Center, where all of the forms are located, along with a link to the online ordering system. • There are two ways to get to the Online Service Center: • http://osc.theexpogroup.com/2013/PES203/ • www.packexpo.com • Click Exhibitor  Exhibitor Only  Exhibitor Manual • All PES services can be ordered online, or you can print off and fax/mail in the completed PDFs to your Customer Account Manager (CAM).

3. Making the Most of the Exhibitor Manual • There are 8 sections in the Online Service Center, and each contains PDFs of the forms you may need for the show. • It includes links to show management information, and PDFs of their forms, including Rules & Regulations, Housing, and Badges. • There is a link in the grey sidebar to the floor plans which are updated in real time.

4. Getting the Most out of Your Exhibiting Dollar • Mark your calendars with the PES Discount Deadline Date! • If you complete your order with payment no later than Monday, August 12, you’ll receive a 30% discount on most services. • Plan your labor carefully! We’ll go into more detail about labor planning during the Q&A.

5. Freight Procedures:Target Dates and Times • Target dates and times have been assigned to each PACK EXPO exhibitor for installation (move-in) and dismantle (move-out). • There are color-coded floor plans with your target dates and times available in Section 6 of the Online Service Center. These are periodically updated. • To request a target change, please email jroche@packexposervices.com. PES cannot guarantee the change request; however, they will try to accommodate your needs. • The deadline for Target Change Requests is Friday, August 30.

6. Freight Procedures:One-Time Spot • The space rate includes a one-time spot of equipment and display materials, provided a company representative is in the booth at the time of delivery to spot the freight. • You will receive (3) Instant Freight Update Emails: • Driver is checked in at the marshalling yard • Driver is dispatched to the building • Freight is delivered to the booth • Any unskidding, uncrating, unbolting, stacking, etc. is not included. You will need to order rigging (forklift) labor to complete these tasks.

7. Working with Your Customer Account Manager (CAM) • PES assigns a CAM to each exhibitor at PACK EXPO. • Your CAM is your one point of contact for any questions you have. You should have received an email with their contact information last Friday, July 12th. • Your CAM is here to answer any questions you have, and will be onsite to assist you in Las Vegas.

8. How to contact your Customer Account Manager (CAM) • PACK EXPO Services Main Number: 972-751-9400 • General Hall Emails: pes.central@packexposervices.com pes.south@packexposervices.com

9. How to contact your Customer Account Manager (CAM) Customer Account Managers: • Central Hall (Booths 100-5399): • Booths 100-1699 – Brittany Grose – bgrose@packexposervices.com • Booths 1700-2999 – Rob Willeford - rwilleford@packexposervices.com • Booths 3000-4499 – Frank Medina – fmedina@packexposervices.com • Booths 4500-5399 – Colin Nover – cnover@packexposervices.com • Lower South Hall (Booths 5500-6699): • Booths 5500-5799 – Taryn Maynard – tmaynard@packexposervices.com • Booths 5800-6099 – Victor Esparza - vesparza@packexposervices.com • Booths 6100-6399 – Robert Moore - rmoore@packexposervices.com • Booths 6400-6699 – Angela Burton - aburton@packexposervices.com • Upper South Hall (Booths 6800-8199): • Booths 6800-7299 – Tracy Willmon - twillmon@packexposervices.com • Booths 7300-7799 – Derrick Rippatoe - drippatoe@packexposervices.com • Booths 7800-8199 – Kevin Hale - khale@packexposervices.com

10. Suspended Sign Process • All suspended sign forms must be submitted to PACK EXPO Services for approval. • Height Restrictions: • Booths under 1500 sq. ft. have a maximum height of 12 feet from the floor to the top of the sign. • Booths over 1500 sq. ft. have a maximum height of 18 feet from the floor to the top of the sign. • Pre-Show pricing only applies if sign arrives to the Advance Warehouse by September 11, 2013. Suspended sign labels are available in Section 7 of the Online Service Center. • All graphics, logos, etc. must be at least 10 feet away from all adjacent neighbors. • Please refer to the PMMI Rules & Regulations for further details.

11. PES Package Rentals • PES has Furniture and Turnkey Packages available for booths 225 square feet and under. Please contact your CAM for further details. Custom Exhibits • If you are looking for additional flare, we also offer fully custom exhibits! Just contact pes.custombooths@packexposervices.com

12. Exhibitor Registration & Housing Deadlines • Don’t delay in booking hotel rooms, they are selling fast! Expovision is our official housing company. Log on to www.packexpo.com today to reserve your room. • Register your booth personnel by September 6th to receive your badges in the mail. • Exhibitors receive 1 free exhibitor badge for each 75 sqft of contracted space.

13. FAQ’s Q: My target time for move in is 7:00 am, when should I schedule my labor? A: We recommend scheduling labor for that afternoon, or even for the 8:00 am call the next morning, just to be sure your freight is in your booth before your labor starts. Please confirm your labor at the labor desks located adjacent to the PES Service Centers.

14. FAQ’s Q: My target time for move in is 12:30 pm, when should I schedule my labor? A: We recommend scheduling labor for the 8:00 am call the next morning, as your freight may not be delivered in time to start labor that afternoon. Please confirm your labor at the labor desks located adjacent to the PES Service Centers.

15. FAQ’s Q: What are the hours of operation for the Marshalling Yard? A: The Marshalling Yard is open from 5:00 am – 3:00 pm during Move In and Move Out. See section 6 of the Online Service Center for more information.

16. FAQ’s Q: My target time is 7:00 am, what time does my driver need to check in? A: Exhibitors with a 7:00 am target time should have their drivers check in between 3:00 am and 7:00 am. Exhibitors with a 12:30 pm target time should have their drivers check in between 12:00 noon and 2:00 pm.

17. FAQ’s Q: After my driver checks in, how long will it take my freight to arrive in my booth? A: The entire process may take several hours. All contacts in PES’s system will receive an Instant Freight Update at each of the three stages of unloading: • Driver is checked in at the Marshalling Yard • Driver is dispatched to building • Freight is delivered to the booth Once the driver is dispatched to offload it may take 1-2 hours for the freight to be delivered to your booth. Please plan accordingly to take advantage of the free one-time spot.

18. FAQ’s Q: Does someone need to be present in my booth for the free one-time spot? A: Yes! You must be in the booth at the time of delivery in order to take advantage of the free one-time spot. Any additional rigging or booth work will be at the exhibitors’ expense. Any freight which requires assembly, unskidding, uncrating, stacking, or special equipment for loading and anything that makes your machine non-show ready, is NOT eligible for the free one-time spot. Additional rigging charges may apply.

19. FAQ’s Q: Are there electrical transformers available? A: Yes! You may rent a transformer, or bring your own. Notes: • If you need a Hertz converter, please bring your own. • No air compressors are allowed on the show floor.

20. FAQ’s If you have additional questions, just give your CAM a call! You can reach us at 972-751-9400. Select option 2, then listen for your booth range, and press the corresponding number. Then, you’ll be transferred to your CAM.