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Decision Support Framework for BIS. Week 3 Dr. Jocelyn San Pedro School of Information Management & Systems Monash University. Lecture Outline. Decision Support Systems (DSS) and BIS Decision Support Frameworks Gorry and Scott Morton’s Framework for Decision Support

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Decision support framework for bis

Decision Support Framework for BIS

Week 3

Dr. Jocelyn San PedroSchool of Information Management & Systems

Monash University

IMS3001 – BUSINESS INTELLIGENCE SYSTEMS – SEM 1 , 2004


Lecture outline

Lecture Outline

  • Decision Support Systems (DSS) and BIS

  • Decision Support Frameworks

    • Gorry and Scott Morton’s Framework for Decision Support

    • Alter’s Taxonomy of DSS

    • Power’s Expanded DSS Framework

  • Decision Support framework for BIS

  • Summary

IMS3001 – BUSINESS INTELLIGENCE SYSTEMS – SEM 1 , 2004 2


Learning objectives

Learning Objectives

  • Have knowledge of different frameworks for understanding BIS

  • Classify BIS according to type of problem and managerial activity (Gorry and Scott Morton, 1971)

  • Classify BIS according to generic operations (Alter, 1979)

  • Classify BIS according to dominant technology component or driver of the decision support system, type of users, purpose of systems and primary deployment technology (Power, 2002)

  • Have an overall view of how topics are organised for IMS3001

IMS3001 – BUSINESS INTELLIGENCE SYSTEMS – SEM 1 , 2004 3


Decision support framework for bis

Decision Support Systems (DSS) and Business Intelligence Systems (BIS)

IMS3001 – BUSINESS INTELLIGENCE SYSTEMS – SEM 1 , 2004 4


Dss and bis

DSS and BIS

No universal definition of DSS

  • DSS are interactive computer-based systems which help decision makers utilize data and models to solve unstructured problems – Gorry and Scott Morton (1971)

  • DSS couple the intellectual resources of individuals with the capabilities of the computer to improve the quality of decisions. It is a computer based support system for management decision makers who deal with semi-structured problems – Keen and Scott Morton (1978)

  • DSS is an umbrella term used to describe any and every computerised system used to support decision making in an organisation

IMS3001 – BUSINESS INTELLIGENCE SYSTEMS – SEM 1 , 2004 5


Dss and bis1

DSS and BIS

Compared to BIS? Recall from Lecture 1

  • BIS is an information system that provides BI to business decision makers at different levels of organisation (operational, tactical, strategic levels)

  • BIS is an information system that turns selected data, information, and/or knowledge into desired intelligence for business gain (Thierauf, 2001)

IMS3001 – BUSINESS INTELLIGENCE SYSTEMS – SEM 1 , 2004 6


Dss and bis2

DSS and BIS

Decision support context for BIS

  • Assumes that business intelligence is used by decision makers to support them in their business decision making

  • There should be an element of BI (either as a process, product, or organisational function) if DSS framework is adopted

IMS3001 – BUSINESS INTELLIGENCE SYSTEMS – SEM 1 , 2004 7


Decision support framework for bis

Decision Support Frameworks

IMS3001 – BUSINESS INTELLIGENCE SYSTEMS – SEM 1 , 2004 8


Gorry and scott morton s framework for decision support 1971

Gorry and Scott Morton’s framework for Decision Support (1971)

IMS3001 – BUSINESS INTELLIGENCE SYSTEMS – SEM 1 , 2004 9


Gorry and scott morton s framework for decision support 19711

Gorry and Scott Morton’s framework for Decision Support (1971)

Based on

  • Simon’s (1977) idea that decision making processes fall along a continuum that ranges from highly unstructured to highly structured (left column)

  • Anthony’s (1965) taxonomy of managerial activities: operational control, managerial control and strategic planning (top row)

IMS3001 – BUSINESS INTELLIGENCE SYSTEMS – SEM 1 , 2004 10


Alter s taxonomy of dss 1979

Alter’s Taxonomy of DSS (1979)

IMS3001 – BUSINESS INTELLIGENCE SYSTEMS – SEM 1 , 2004 11


Expanded dss framework power 2001

Expanded DSS Framework (Power, 2001)

IMS3001 – BUSINESS INTELLIGENCE SYSTEMS – SEM 1 , 2004 12


Decision support framework for bis

Decision Support Frameworks for BIS

IMS3001 – BUSINESS INTELLIGENCE SYSTEMS – SEM 1 , 2004 13


Decision support framework for bis1

Decision Support Framework for BIS

We adopt Power’s expanded framework with emphasis on how the system provides Business Intelligence to decision makers

  • Data-driven BIS – information systems that provide BI through access and manipulation of large databases of structured data

  • Model-driven BIS – information systems that provide BI through access and manipulation of models (mathematical, conceptual, etc)

  • Knowledge-driven BIS - information systems that provide BI through access and manipulation of predictive models and/or knowledge bases (containing expert’s domain knowledge)

IMS3001 – BUSINESS INTELLIGENCE SYSTEMS – SEM 1 , 2004 14


Decision support framework bis

Decision Support Framework BIS

  • Document-driven BIS - information systems that provide BI through access and manipulation of unstructured, semi-structured or well-structured documents

  • Communications-driven and Group BIS - information systems that provide BI through communications, collaboration, negotiations among members of team, group, or organisation structure

  • Hybrid BIS – combination of any two or more of the above types of BIS

IMS3001 – BUSINESS INTELLIGENCE SYSTEMS – SEM 1 , 2004 15


Summary

Summary

  • Different frameworks for understanding DSS

  • Types of DSS according to type of problem and managerial activity (Gorry and Scott Morton, 1971)

  • Types of DSS according to generic operations (Alter, 1979)

  • Types of DSS according to dominant technology component or driver of the decision support system, type of users, purpose of systems and primary deployment technology (Power, 2002)

  • Types of BIS based on Power’s framework and based on how the system provides BI to decision makers

IMS3001 – BUSINESS INTELLIGENCE SYSTEMS – SEM 1 , 2004 16


References

References

  • Alter, S. (1979) Decision Support Systems: Current Practice and Continuing Challenges, Addison-Wesley Publishing Company.

  • Holsapple, C. and Whinston, A. (1996) Decision support systems: a knowledge-based approach, West Pub. Co.

  • Mallach, E.G. (2003). Decision support and data warehouse systems, Irwin McGraw-Hill.

  • Marakas, G.M. (2002). Decision support systems in the 21st Century. 2nd Ed, Prentice Hall

  • Power, D. (2001) Supporting Decision-Makers: An Expanded framework, URL www.dssresources.com. (see accompanying lecture supplement PowerEBKSupp.pdf)

IMS3001 – BUSINESS INTELLIGENCE SYSTEMS – SEM 1 , 2004 17


Decision support framework for bis

Questions?

Jocelyn.sanpedro@sims.monash.edu.au

School of Information Management and Systems, Monash University

T1.28, T Block, Caulfield Campus

9903 2735

IMS3001 – BUSINESS INTELLIGENCE SYSTEMS – SEM 1 , 2004 18


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