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Types of communication bom 3305 01 organizational communication l.jpg

Types of Communication BOM 3305.01 Organizational Communication

By: Brace Huse


Communication l.jpg
Communication

  • A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior (merriam-webster.com, 2010).

http://www.merriam-webster.com/dictionary/communication


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Types of Communication

1

2

3

Verbal

Intentional

Unintentional

Nonverbal

Supportive

Six Types of Communication (Tubbs, 2008)

4

5

Defensive

6

http://coursesmart-link.vitalsource.com/books/PBK0077284720/


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Types of Communication

Intentional

Unintentional

  • Intentional communication occurs when we communicate what we mean to (Tubbs, 2008, p. 41).

  • Unintentional communication occurs when we communicate something different from what we intend, as when we accidentally offend someone (Tubbs, 2008, p. 41).

http://coursesmart-link.vitalsource.com/books/PBK0077284720/


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Types of Communication

Verbal

Nonverbal

  • Verbal communication is the use of words to get across a message (Tubbs, 2008, p. 42).

  • Nonverbal communication is the use of physical actions, such as facial expression or tone of voice, to get across a message (Tubbs, 2008, p. 42).

http://coursesmart-link.vitalsource.com/books/PBK0077284720/


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Types of Communication

Defensive

Supportive

  • Defensive communication occurs when a psychological barrier is created, known as a defense mechanism

  • (Tubbs, 2008, p. 41).

  • Supportive communication minimizes these types of problems (Tubbs, 2008, p. 41).

http://coursesmart-link.vitalsource.com/books/PBK0077284720/


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Types of Communication

According to Dr. Albert Mehrabian....

Verbal

“Spoken words only account for 7% of the what a listener perceives”

(ericberne.com, 2010).

Nonverbal

“93% of what a listener comprehends originates from the speaker's body language”(ericberne. com, 2010).

http://www.ericberne.com/people/albertmehrabian.htm


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Types of Communication

Associated with Nonverbal Communication

Movement

Facial Expression

Hand Gesture

Body language

Associated with Verbal Communication

Speech

Oral

Vocal

Phone

Voice Chat

Written Word


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Types of Communication

Intentional Communication

Unintentional Communication

Defensive Communication

Supportive Communication

http://coursesmart-link.vitalsource.com/books/PBK0077284720/


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Types of Communication

Communication promotes understanding

Communication can build relationships, bridge gaps, and bring light to an otherwise dark situation.


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References

ericberne.com. (2006). Brief Biography of Dr. Albert Mehrabian.

Retrieved from http://www.ericberne.com/people/

albertmehrabian.htm

communication. (2010). In Merriam-Webster Online Dictionary.

Retrieved July 18, 2010, from http://www.merriam- webster.com/dictionary/communication

Tubbs, S. (2008). A systems approach to small group interaction (10th ed.).

Retrieved from http://coursesmart- link.vitalsource.com/books/PBK0077284720/page/41,42

Types Of Communication

This has been a presentation by

Brace Huse

BOM 3305.01

Organizational Communication

from

Lubbock Christian University.


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