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Hotel Management Glossary by Hamed Poursharafoddin

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واژه های هتل داری سازمان فنی حرفه ای استان اصفهان

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hotel management glossary

Hotel Management Glossary

Esfahan Technical & Vocational Training Organization

Hamed Poursharafoddin

mixed up conversation at the front desk of a hotel
Mixed Up Conversation: At the Front Desk of a Hotel

Below is a mixed up conversation. Rearrange the conversation so that it makes sense. Also circle an F if the front desk is saying the line or a G if the guest is saying the line .

F = Front Desk G = Guest

slide37
Would you prefer a single or a double?
  • 10 P.M.? Thanks. Oh! And can I get a wake-up call for 6:30 A.M.
  • And how about a restaurant?
  • Great. What time does the restaurants close?
  • It’s $145.00 a night. How many nights will you be staying?
  • It’s D-A-V-I-E-S.
  • I’d like a room, please?
  • Great. I’ll pay with VISA then. What time is checkout?
  • And how do you spell that, sir?
  • So that’s D-A-V-I-E-S. How would you like to pay for the room?
  • Do you take VISA?
  • There are restaurants on the 1st and 3rd floor and there’s a café next to the lobby.
  • Yes, we do. We take VISA, Mastercard, and American Express.
  • A double, please. How much is that?
  • Checkout is at 10 o’clock. Your room number is 505. Is there anything else you would like to know?
  • Yes, there is. It’s on the 2nd floor. But you have to bring the towel from your room.
  • OK. One night comes to $145.00 plus tax. May I have your name please?
slide38
Yes, there is. It’s on the 2nd floor. But you have to bring the towel from your room.
  • OK. One night comes to $145.00 plus tax. May I have your name please?
  • A double, please. How much is that?
  • Checkout is at 10 o’clock. Your room number is 505. Is there anything else you would like to know?
  • Yes, there is. It’s on the 2nd floor. But you have to bring the towel from your room.
  • OK. One night comes to $145.00 plus tax. May I have your name please?
  • Is there a pool here?
  • Welcome to the Beachside Inn. How may I help you?
  • They both close at 10:00 P.M.
  • Sure. No problem. Wake-up call for 6:30 A.M. Enjoy your stay.
  • Just tonight.
  • It’s Davies. Robertson Davies.
checking guests in and out
Checking Guests In and Out

Front Desk Receptionist

  • What name is the reservation under?
  • How long will you be staying?
  • Are you planning on checking out tomorrow?
  • I\'m afraid you can\'t check in until after 4:00 pm.
  • What type of vehicle are you driving?
  • Do you know the license plate number of your vehicle?
  • Complimentary breakfast is served in the lobby between 8 and 10 am.
  • I\'ll give you two room keys.
  • The dining room is on the main floor at the end of the hall.
  • The weight room and sauna are on the top floor.
  • Just call the front desk if you need any extra towels or pillows.
checking guests in and out1
Checking Guests In and Out

Guest

  • We have a reservation under John Feddin.
  • Do you have any vacancies?
  • Is the hotel booked, or can we get a room for tonight?
  • How do we get to our room from here?
  • Is it okay to park out front?
  • What time is the pool open until?
  • What time is breakfast served at?
  • Is it too early to check in?
  • Can we get a wake-up call?
  • When is check out time?
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