Inbound/Outbound Call Center Services
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Inbound Call Centers Services India PowerPoint PPT Presentation

Call centers India offers customer care services, inbound, outbound, telecalling and many more services at very attractive and affordable budget.

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Inbound Call Centers Services India

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Inbound call centers services india

Inbound/Outbound Call Center Services

Call Centers India

End to End CISCO Support


Inbound call centers services india

About Call Centers India

  • Call centers India is a Washington based corporation.

  • Headquarters are in Seattle, WA Operations are in Noida India, a suburb of New Delhi India.

  • The Indian corporation Vcare Care Call Centers India (p) Ltd. is a wholly owned subsidiary of the US Corporation.

  • Call centers India is a CISCO funded company.


Inbound call centers services india

Features at CCI

The center is housed in a modern 11,000 sq. ft. facility.

3 levels of redundancy for its technological infrastructure. 100% IP based network and uses CISCO technology platform.

Electrical power and Internet connectivity


Inbound call centers services india

Key Personnel

Its management team has over 20 years of combined call center experience.

Capacity of 1,000 stations.

Growing more than 15% quarter per quarter.


Inbound call centers services india

Services Offered

  • Inbound Call Centers Services

  • Outbound Call Centers Services

  • Non-Voice Services


Inbound call centers services india

Inbound Call Center Services

  • Order Hotlines

  • Customer service

  • Support lines

  • Handling call overflow


Inbound call centers services india

Outbound Call Center Services

  • Verification calls

  • Collections

  • Lead generation and sales support

  • Assessment of demand

  • Collection of useful information and arranging appointments for the sales force

  • Market research

  • Customer satisfaction surveys


Inbound call centers services india

Non Voice Services

Web services

  • Chat

  • Email

    Programming services

  • Web based programming

  • PHP programming

  • Custom applications


Inbound call centers services india

Business Solution

  • Data entry

  • Mystery shopping

  • Web chat & Email response

  • Qualitative analysis

  • Research services


Inbound call centers services india

Facility

  • Located in suburb of New Delhi, India

  • Managed by experienced professionals

  • Current capacity expandable to 1,000 seats

  • Access to world's largest pool of college educated workers


Inbound call centers services india

Tech Specifications

  • End-to-end CISCO based IP network

  • Complete Cisco Platform

  • Ability to call and receive calls from over 30 Countries


Inbound call centers services india

Quality Diff.

  • Quality evaluation of agents

  • Live monitoring

  • 100% call recording

  • Team leader to agent ratio 1:9

  • Daily agent feedback

  • Process transition manager

  • Specified account manager

  • Defined escalation procedures


Inbound call centers services india

Our Purpose

Our main purpose is to provide you quality & effective services at good rates. And Help your business grow.

Call Us at 206.384.4669 or Visit at http://www.callcentersindia.net


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