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Report on CAF

IPSG. Report on CAF. Patrick Staes European Institute of Public Administration CAF Resource Centre Helsinki, July 7th 2006. Content. CAF brochure: “CAF works – better results for the citizens by using CAF” CAF revised version 2006 Perspectives for the future.

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Report on CAF

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  1. IPSG Report on CAF Patrick Staes European Institute of Public Administration CAF Resource Centre Helsinki, July 7th 2006

  2. Content • CAF brochure: “CAF works – better results for the citizens by using CAF” • CAF revised version 2006 • Perspectives for the future

  3. I. CAF brochure « CAF works » Objectives of the study: • to fill the CAF-self assessment with life by showing specific results and improvements related to the CAF-self assessment. • enlarge the knowledge about CAF as an instrument of quality management throughout Europe’s public sector organisations. • show examples of complete quality actions circles: self assessment – improvement actions – better results • increase the bench learning between CAF-users.

  4. I. CAF brochure « CAF works » Content: • 62 organisations were proposed by 18 countries • 48 organisations from 17 countries introduced their good practice description • 29 cases from 15 countries have provided information to finalise their good practice case

  5. I. CAF brochure « CAF works » Structure of the publication: • Foreword • Introduction • Cases • Lessons learned by using the CAF • The publication in a nutshell • Results and conclusions • Management Summary

  6. Finland France Spain Portugal Italy Austria CAF Works – geographical distribution Norway Hungary: 1 Italy: 2 Norway: 1 Poland: 2 Portugal: 3 Slovenia: 1 Spain: 2 Austria: 3 Belgium: 3 Czech Republic: 2 Denmark: 2 Estonia: 1 Finland: 2 France 1 Germany: 3 Denmark Germany 2 1 1 Estonia Belgium 2 Poland 3 2 3 Czech Republic 1 2 3 Hungary 1 1 3 2 Slovenia 2 29 cases from 15 countries

  7. I. CAF brochure « CAF works » • Sectors: • Local and regional administrations: 6 + 6 • Education: 6 • Customs, tax and finance: 2 • Social services: 4 • Health: 1 • Infrastructure: 1 • Economy and agriculture: 2

  8. I. CAF brochure « CAF works » • Main observations: • CAF works: the cases confirm the improvement cycle: SA – improvement – measurable results - SA • CAF offers a structure for bench learning and networking on quality • CAF demands good preparation: involvement of management, explanation of quality concepts to the whole organisation, training for the self-assessment group

  9. I. CAF brochure « CAF works » • Main observations (2): • CAF is often the first step in involving people, a necessary condition to provoke commitment and subsequently proposals for innovation • Main obstacles: time, knowledge of management and quality concepts, interpretation of the scoring tables, communication, overall resistance to change

  10. I. CAF brochure « CAF works » • General remarks • Not all improvement actions have already led to measurable results • Improvements on the enablers side are often considered as results • Facts and figures on the results are sometimes missing • Link between enablers and results is not always clear

  11. II. CAF revised version 2006 Why revise? In the surveys and at the Users Events in 2003 and 2005, users indicated areas of improvement • coherence and simplicity • users friendliness by improving the examples and developing the glossary • a more fine tuned scoring for some users • broadening of the approach with guidelines for the planning of improvement actions and • guidelines for bench learning Confirmed by the online questionnaire Meeting of CAF correspondents in March 2005 proposed the revision Integrated in the mid term program

  12. II. CAF revised version 2006 The process of the revision Although a highly technical and conceptual work : very active involvement of 15 Countries: • in the 5 plenary meetings: 09/05, 12/05, 03/06, 04/06, 06/06 • in the working groups that prepared the plenary meetings, coordinated by EIPA: • structure: Denmark, Italy, Greece, EIPA • scoring: Spain, Italy, Belgium, Greece, Norway, EIPA • Introductions : EFQM, Belgium, Czech republic, EIPA • Examples : Slovakia, Austria • Glossary: all the countries, EIPA • Guidelines: Portugal, Denmark, EIPA • Bench learning: Hungry, Italy, Belgium • Validation: Hungry, Italy Highly appreciated contributions from EFQM Thanks for the countries that were hosting the meetings: Estonia, Spain, Austria and Denmark

  13. II. CAF revised version 2006 Finalised revision 30 May 2006: • General introduction • Structure and introduction to the criteria • Scoring and fine-tuned scoring • Examples • Glossary

  14. I. CAF revised version 2006 Final meeting – 23 June 2006 (Copenhagen): • Guidelines on implementation & action plan: - 24/4: agreement on the different steps- 23/6: final approval of the full text • Benchmarking/ bench learning • Validation

  15. I. CAF revised version 2006 General introduction • Focus on the role of public administrations in the context of the Lisbon strategy • More emphasis on modernisation, innovation and change • Mote attention for good governance and European public values

  16. I. CAF revised version 2006 Structure and introduction to the criteria • 28 instead of 27 sub criteria • Sub criteria of leadership and strategy strengthen their roll in change management • Focus on the continuous improvement of the processes • Attention for output and outcome in the key performance results

  17. I. CAF revised version 2006 Scoring and fine-tuned scoring • Scoring on 100 instead of 5 for reasons of benchmarking • PDCA as driver for continuous improvement even more in the focus • 2 types of scoring, free to choose • Normal or Classical CAF scoring: more clear wording, one level of PDCA assessed • Fine tuned scoring : allows more output from the scoring but demands more input, all levels of PDCA assessed

  18. III. Perspectives for the future • Mid Term Programme : 2010 registered CAF users by 2010: • Register actual and future users • New users • New Action plan 2007- 2008 at the end of the Finish • Registration of “CAF-Common Assessment Framework” as a Community Trademark (CTM) • CAF Centre at 4QC • CAF Users Event

  19. III. Perspectives for the future • Further development of CAF e community and good practise database • CAF Newsletter • CAF and other quality tools : CAF and BSC (05/06) , CAF and EFQM, etc. • CAF and different sectors: CAF and Justice (12/06), CAF and health sector etc. • Specific training tools as e learning, living images, etc

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