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Service Learning Risk Management – Process and Roles. December 13, 2006 Presented by: Season Eckardt, CSU Chancellor’s Office Jeannie Kim-Han, CSU Fullerton. Background. In fall 2002, the CSU Chancellor’s Office released Best Practices for Managing Risk in Service Learning.

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Service Learning Risk Management – Process and Roles

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Service learning risk management process and roles

Service Learning Risk Management – Process and Roles

December 13, 2006

Presented by:

Season Eckardt, CSU Chancellor’s Office

Jeannie Kim-Han, CSU Fullerton


Background

Background

  • In fall 2002, the CSU Chancellor’s Office released Best Practices for Managing Risk in Service Learning.

  • The manual is available online at www.calstate.edu/csl and scroll down to the bottom right hand and click onto “Risk Management” and then select the link “Managing Risk in Service Learning.”


Forms checklist for community based organization visit

FORMS - Checklist for Community-Based Organization Visit

  • Purpose

    • Serves as the main source of information for the Service-learning Agreement

    • Covers the nature of the service experience, logistics, and risk identification

  • Who

    • Site visit is usually conducted by service-learning staff. Faculty may also be present.


Forms service learning agreement

FORMS - Service Learning Agreement

  • Purpose

    • A formal agreement between university and community organization and specifies responsibilities and addresses which entity will provide workers’ compensation and liability coverage.

  • This is a negotiable document but the changes require approval.

  • Campus Example: CSU Monterey Bay has agreed that any new partners will have a SL agreement in place prior to placing students and the campus is working on finalizing agreements with active partners over a two-year period.

  • Who

    • Staff from service-learning office, risk management, and contracts and procurement plus involvement from the community partner.


Forms student learning plan

FORMS – Student Learning Plan

Purpose

  • A teaching and risk management tool

  • Articulates the connection between their service assignment and the curriculum

  • Outlines possible risks associated with service assignment

  • Who

    • Staff from service-learning office and faculty


  • Roles staff from service learning office

    Roles – Staff from Service-Learning Office

    • Policy & Procedure Development

      • Decide in collaboration with other parties the policy and procedures of service learning risk management.

    • Implementation

      • Conduct site visits and complete Checklist for Community-Based Organization Visit

      • Develop student orientation

      • Train faculty and community organizations on the policy and procedures.

      • Communicate with students about the RM forms

      • Serve as a point of contact with staff from community organizations in most cases


    Roles risk manager

    Roles – Risk Manager

    • Policy & Procedure Development

      • Decide in collaboration with other parties the policy and procedures of service learning risk management.

    • Implementation

      • Help SL staff assess risk and brainstorm ways to reduce risk if necessary.

      • Review and discuss requested modifications under the sections for the SL Agreement that are considered to be non-changeable language.


    Roles contracts officer

    Roles – Contracts Officer

    • Policy & Procedure Development:

      • Decide in collaboration with other parties the policy and procedures of service learning risk management. For example, jointly approve the service-learning agreement form with other key players.

      • Examine ways to streamline the contract process, especially when you have multiple agreements for different types of experiences.


    Roles contracts officer1

    Roles – Contracts Officer

    • Implementation

      • Determine if existing contracts (service-learning agreements) are in place with community organizations. If so, contracts officer and service-learning director meet to discuss how to amend the agreement.

      • Review and discuss requested modifications under the sections for the SL Agreement that are considered to be non-changeable language.

      • Follow-up with community organizations on the status of signing the agreements (this is happening at only a few campuses).

      • Examine ways to streamline the contract process, especially when you have multiple agreements for different types of experiences.

      • Sign off on service-learning agreements unless you designate service-learning director or risk manager to do so.


    Roles contracts officer2

    Roles – Contracts Officer

    • Implementation

      • Sign off on service-learning agreements unless you designate service-learning director or risk manager to do so. How many have done this?

    • File Retention:

      • Keep a copy of the signed agreements. Send copies of signed agreements to service-learning office and community partners.


    Roles of faculty and community partners

    Role of Service-Learning Faculty

    Create Student Learning Plan

    Develop student orientation

    Role of Staff from Community-Based Organization

    Provide some of the student orientation

    Communicate with university staff about the connection of the experience to the curriculum, logistical information, and possible risks

    Document student hours

    Roles of Faculty and Community Partners


    Summary questions

    Summary/Questions

    • This effort requires joint responsibility of everyone.

    • Not all service-learning courses are supported by the service-learning office.

    • There may be multiple types of experiential opportunities at one site (service learning, internship) – How is this handled?

    • Not all sites have active agreements. Agreements take time to process and staff coordination.


    Contact information

    Season Eckardt

    [email protected]

    562-951-4787

    Jeannie Kim-Han

    [email protected]

    714-278-3746

    Contact Information


    Service learning risk management process and roles

    www.calstate.edu


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