Developing Cultural Diversity Competence in Organizations

1. Four Skills of Cultural Diversity Competence Chapter 5, Skill 4 : Designing & Implementing Organization-Wide Cultural Competence

2. Skill 4, Designing & Implementing Organization-Wide Cultural Competence Worksheet Worksheet 21, Writing a Case Example of Cultural Diversity Issues for use in Action Plan, page 109 Purpose: To demonstrate the 4 skills of cultural diversity competence through the action plan process in a brief time period • Directions: • Describe a diversity issue or conflict occurring in a culturally diverse work setting within the last year. It can be an incident you personally experienced, or something you heard about. It may have such elements of diversity as gender, ethnicity, race, age, religion, sexual orientation, social economic status, verbal communication (language), non-verbal communication (body language such as gestures, eye contact, body smell, time orientation), or other cultural or social elements. It can be in relation to such roles as a supervisory relationship, co-worker relationship, or co-worker-customer/client relationship

3. Skill 4, Organization-wide cultural competence Worksheet 22, Brief Organization Action Plan of Four Skills of Cultural Competence, page 111-113 • Purpose: To demonstrate the 4 skills used in of the action plan process in a brief time period • Instructions:form into small groups of four to five people. Discuss the answers to the following five questions in relation to your case example: • 1. What aspects of culture do you see in the case? (pg.18) • 2. What barriers do you see in the case? (pg. 58) • 3. What competencies would improve the situation in the case (tell who needs to practice the competencies-- pgs. 75-76) • 4, Which organization strategies would help the organization become culturally competent? ( pages 100-106) • 5. What measures indicate the strategies are improving the situation?

4. Organization Strategies for Culturally Competent Organizations

5. Skill 4, Culturally Competent Organizational Strategies Internal Organizational Strategies:pgs.100-102 1. Maintain Cultural Awareness, Including Gender Issues, at all Levels of the Organization 2. Recruit Culturally Diverse Employees 3. Provide Career Development Opportunities for All Employees 4. Create Flexible Benefit and Service Plans That Meet the Needs of Diverse Employees 5. Monitor the Change Process

6. Skill 4, Culturally Competent Organizational Strategies External Organizational Strategies: pgs. Pgs.102-106 1. Establish Effective Relationships with Patient/Client communities/organizations 2. Review the Ethics and Social Responsibility of the Organization 3. Strive for Customer/Client/Patient satisfaction in a Culturally Relevant Way 4. Employ Cultural Diversity Competence in Serving Diverse Populations

7. THE FOUR SKILLS OF CULTURAL DIVERSITY COMPETENCE Cultural Diversity Competence is cultural understanding combined with interpersonal skills for developing effective relationships with culturally diverse people to form the basis for culturally competent organizations 1. Understand Culture is multilevel : personal, subcultures, mainstream U.S. (national) culture, & organization culture (s) 2. Understand the Barriers to Effective Communication and Positive Relationships: language (verbal), nonverbal, judgment, stress, stereotyping and discrimination, & organization/ institution-wide barriers 3. Understand and Practice -the personal cultural competencies-the dialogue, conflict recovery & problem-solving skills 4. Design and Implement Organization/Institution-Wide Change Strategies that Foster Cultural Diversity Competence Organization-wide (e.g., agency, school, business, hospital)