“What CEOs Want From CIOs”
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“What CEOs Want From CIOs” SIM Houston Chapter March 26, 2009 Mark Polansky Senior Client Partner & Managing Director Information Technology Officers Center of Expertise Korn/Ferry International. Korn/Ferry Human Capital Solutions. Executive Search

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Korn ferry human capital solutions

“What CEOs Want From CIOs”SIM Houston ChapterMarch 26, 2009 Mark PolanskySenior Client Partner & Managing Director Information Technology Officers Center of ExpertiseKorn/Ferry International


Korn ferry human capital solutions

Korn/Ferry Human Capital Solutions

  • Executive Search

    • Matrix of Industry/Sector & Functional Practices

    • IT Practice: CIOs, CTOs, CISOs, SVP/VPs

  • Futurestep

    • Recruiting & Staffing Planning

    • Project/Pipeline Recruiting & Staffing

    • Recruitment Process Outsourcing

  • Leadership and Talent Consulting

    • Organizational Development

    • Individual & Team Assessment

    • Competency-based Modeling

    • Executive Coaching & Development

    • Compensation Consulting


Evolution of the it leadership role

Evolution of the IT Leadership Role

  • 1950s – Tab Supervisor

    • Accounting automation

    • Electro-mechanical equipment, early computers

    • Reports to Accounting Manager

3


Evolution of the it leadership role1

Evolution of the IT Leadership Role

  • 1950s – Tab Supervisor

  • 1960s – Data Processing Manager

    • Proprietary systems - accounting, payroll, sales

    • Batch mainframe computers

    • Reports to Accounting Manager or Controller

4


Evolution of the it leadership role2

Evolution of the IT Leadership Role

  • 1950s – Tab Supervisor

  • 1960s – Data Processing Manager

  • 1970s – MIS Director

    • A full array of business applications systems

    • Online and database systems, minicomputers

    • Reports to Controller or Chief Financial Officer

5


Evolution of the it leadership role3

Evolution of the IT Leadership Role

  • 1950s – Tab Supervisor

  • 1960s – Data Processing Manager

  • 1970s – MIS Director

  • 1980s – Vice President of Information Systems

    • Alignment of IT with business functions

    • PCs and Local Area Networks, decentralization

    • Reports to Chief Financial Officer

6


Evolution of the it leadership role4

Evolution of the IT Leadership Role

  • 1950s – Tab Supervisor

  • 1960s – Data Processing Manager

  • 1970s – MIS Director

  • 1980s – Vice President of Information Systems

  • 1990s – SVP/EVP & Chief Information Officer

    • Enterprise integration, recentralization

    • Client/server, Internet, ERP systems

    • Reports to CEO/COO/President/GM - senior management team

7


Evolution of the it leadership role5

Evolution of the IT Leadership Role

  • 1950s – Tab Supervisor

  • 1960s – Data Processing Manager

  • 1970s – MIS Director

  • 1980s – Vice President of Information Systems

  • 1990s – SVP/EVP & Chief Information Officer

  • 2000s – ????

8


The it leadership role in the 21st century

The IT Leadership Role in the 21st Century

  • 2001-2002: End of the Technology Bubble

    • Dot-com implosion

    • Deep corporate IT cost cutting

    • Focus on tactical operations post-Y2K/ERP

  • 2003-2007: “The 21st Century CIO”

    • Comprehensive definition of the “C-level” IT role

    • Strategic alignment and governance

    • Process & operational optimization/ERP

    • Business intelligence and customer intimacy

    • Value creation

  • 2008-2010: Dealing with Global Recession

    • Cost management, modest budget & staff reduction

    • “21st Century CIO Agenda” still a mandate

9


The 21st century cio leadership agenda

“The 21st Century CIO Leadership Agenda”

Source: Korn/Ferry research

  • IT Strategy – Business strategy alignment, business case and projected return on investments, priorities versus resources

  • IT Governance – Portfolio management, IT investment funding and review process, performance measurement, project management (PMO), SDLC, processes, standards, procurement

  • IT Organization & Staffing – Centralized, decentralized, federal model, shared services; reporting relationships, FTEs, staff augmentation, on/near/off-shore, capability/maturity, training

  • Technology – Architecture; bleeding/leading edge or trailing; build or buy, suite or best-of-breed; infrastructure and networking insourced/outsourced, total cost of ownership (TCO), support

  • Technology Awareness – Board of Directors, senior and middle management, rank and file

10


The 21st century cio leadership agenda1

“The 21st Century CIO Leadership Agenda”

Source: Korn/Ferry research

  • Corporate Governance – Compliance, disaster recovery, business continuity, security, privacy, intellectual property protection

  • Business Intelligence – Data modeling & warehousing, metrics, analytics, forecasting & modeling

  • ERP – Business integration, value chain, process improvement & innovation, change management, quality programs

  • Customer Care – Customer relationship management (CRM), contact centers, customer portals, B2B collaborative computing (EDI, VMI, CPFR)

  • Internet – e-business strategy, portals, web-enabled applications, telecommunications [Web 2.0]

11


The 21st century cio

“The 21st Century CIO”

Strategic

“competitive”

ENABLER

DRIVER

SUPPORTER

COST CUTTER

Tactical

“operational”

Proactive

“leading”

Reactive

“following”


Present state of the it leadership role

Present State of the IT Leadership Role

  • 2008-2010 – Dealing with Global Recession

    • Operating charter

      • Leadership

      • Cost Management

      • IT Governance & Risk Management

      • Change & Innovation

    • Success criteria

      • IT Effectiveness

      • Value Creation

      • Transparency & Measurement

    • Upward mobility to operations and general management


What ceos want from cios

What CEOs Want From CIOs

  • Leadership

    • Assertive leadership and responsible ownership

    • Enterprise/SBU-level business savvy and strategic skills

    • IT alignment, strategy, vision, inspiration and motivation

    • Communications, relationship & partnership skills

    • Global perspective and optimization

      • Global business processes, standards & support

      • Use of global resources – sourcing & production

    • Go beyond IT and the CIO’s comfort zone

    • Attract, develop & retain “best athletes” (The War for Talent)

    • Execution, execution, execution!

    • Create World Class IT/Business Functionality


What ceos want from cios1

What CEOs Want From CIOs

  • Cost Management

    • Do more with existing resources

      • Organizational restructuring & right-sizing

      • Financial restructuring – the 80/20 paradigm

    • Cost reduction & operational optimization

      • IT standards and processes

      • Systems consolidation and integration

      • Alternative/optimum sourcing/outsourcing

      • IT operations: automation, virtualization, ITIL, COBIT

      • Vendor contracts: consolidation & renegotiation

    • Potential Funding for Low Risk/High Return Initiatives


What ceos want from cios2

What CEOs Want From CIOs

  • Governance & Risk Management

    • IT standards, processes and controls

    • IT architecture for agility and growth/scalability

    • Quality programs - PMO, Six Sigma, CMM

    • Data security, privacy and retention

    • Systems and data protection - internal and external

    • Support for compliance and audit

    • Disaster Recovery and Business Continuity Planning

    • Protect the Enterprise and Position for Future Growth


What ceos want from cios3

What CEOs Want From CIOs

  • Value Creation - Drive the top and bottom lines

    • Improve revenue, margins, market share

    • Business intelligence, analytics and insights

    • BPO - enhanced productivity and competitive advantage

    • Customer intimacy, loyalty, segment marketing, etc.

    • Communities, markets & social networking - Web 2.0

    • Technological innovation

    • New products and services

    • New channels and markets

    • New business models

    • Change & Innovation


The 21st century cio1

“The 21st Century CIO”

Strategic

“competitive”

ENABLER

DRIVER

SUPPORTER

COST CUTTER

Tactical

“operational”

Proactive

“leading”

Reactive

“following”


Korn ferry human capital solutions

Change & Innovation = Business Transformation

Business Transformation

GAME CHANGER

Products & Services Innovation

ProactiveStrategic

DRIVER

Products & Services Maintenance

Reactive Strategic

ENABLER

IT Consolidation & Rationalization;

Vendor Partnerships

Proactive Tactical

COST CUTTER

IT Maintenance; Outsourcing

Reactive Tactical

SUPPORTER


Innovators game changers

Innovators & Game-Changers

  • American Airlines – SABRE, AAdvantage

  • Citibank – ATM Deployment

  • FedEx – Parcel Tracking

  • Toyota – Just-in-Time Manufacturing

  • Dell – Zero Days Inventory

  • Wal-Mart – Supply Chain, VMI, CPFR, RFID

  • Proctor & Gamble – BI & Consumer Communities

  • Amazon.com – Online Retailing

  • eBay – Online Auctions

  • Google – Search-based Advertising

  • Facebook, YouTube, Twitter, LinkedIn – Social Networking

  • You!


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