Using a cms for supervision
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Using a CMS for Supervision. On demand access to client files. Remote Supervision Encouraging uniform maintenance and review Makes consulting on issues easy Meaningful comparisons to other advocates, and to best practices and standards

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Using a cms for supervision
Using a CMS for Supervision

  • On demand access to client files.

  • Remote Supervision

  • Encouraging uniform maintenance and review

  • Makes consulting on issues easy

  • Meaningful comparisons to other advocates, and to best practices and standards

  • Helps to analyze client demographics, staff efficiency, emerging trends for clients and for staff, outcomes for clients and compliance with regulations and funders


How do you use your cms for supervision
How do you use your CMS for supervision?

  • Is it policy?

  • Used by all supervisors?

  • Used regularly and consistently?

  • Are supervisors trained in all the bells & whistles?

  • What works, what doesn’t?

  • The MIE Guide is a tool to help you assess your strengths and challenges in using your CMS for supervision.


The mie cms guide
The MIE CMS Guide

  • The Process

  • An Overview:

    • Overall Use in Supervision

    • Use in Intake

    • Use in Ongoing Cases

    • Use in Case Closures

    • Use in Staff Development and Evaluation

  • Ratings and action plan sections with examples throughout.




Dorene Quality Supervision

Doitall


My clients
“My Clients” Quality Supervision


Age of case
“Age” of Case Quality Supervision


Barry Quality Supervision

Briefservice



Cases closed report
Cases Closed Report Quality Supervision


Ronald Repeater Quality Supervision


Gloria Goodintentions Quality Supervision


Advocate analysis top
Advocate Analysis (Top) Quality Supervision


Advocate analysis bottom
Advocate Analysis (Bottom) Quality Supervision


Glenn Fightingtheman Quality Supervision


Hilda Humble Quality Supervision


Time report cases and activities by 2 week period
Time Report – Cases and Activities Quality Supervisionby 2 Week Period


Main benefits report
Main Benefits Report Quality Supervision


Ii performance metrics
II. Performance Metrics Quality Supervision

Overview:

  • Increase objectivity in annual evaluations

    Process:

  • Every quarter, when logging into Kemps, each staff member gets a slide show of 6 reports.

  • Following staff review, each supervisor gets a slide show of employee graphs.

    Data:

  • Already existing in the case management system, now available to staff and supervisors in an easy to digest way.

    Goal:

  • To enhance professional development

  • To assure best practices are followed

  • To improve client service


Performance metrics
Performance Metrics Quality Supervision

  • Based on time records (finalized reports)

  • Cases appear when closed, giving another incentive to close them timely.

  • Limitations of any system: there are many variables among staff, and to each case.


Performance metrics1
Performance Metrics Quality Supervision

  • Closed A-C + Average Time

Next


Performance metrics2
Performance Metrics Quality Supervision

  • Closed D-L + Average Time

Back

Next


Performance metrics3
Performance Metrics Quality Supervision

  • 30-60-90

Back

Next


30 60 90 my clients
30-60-90 (My clients) Quality Supervision


Performance metrics4
Performance Metrics Quality Supervision

  • Time to Clients & Projects

Back

Next


Performance metrics5
Performance Metrics Quality Supervision

  • Quantitative vs. Qualitative

  • Helps “flag” possible follow-up

  • New system, staff are working with supervisors to develop goals based on the reports that we will track over the coming year.

  • Next: Hot Line and Phone System Data


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