Using a cms for supervision
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Using a CMS for Supervision. On demand access to client files. Remote Supervision Encouraging uniform maintenance and review Makes consulting on issues easy Meaningful comparisons to other advocates, and to best practices and standards

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Using a CMS for Supervision

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Using a cms for supervision

Using a CMS for Supervision

  • On demand access to client files.

  • Remote Supervision

  • Encouraging uniform maintenance and review

  • Makes consulting on issues easy

  • Meaningful comparisons to other advocates, and to best practices and standards

  • Helps to analyze client demographics, staff efficiency, emerging trends for clients and for staff, outcomes for clients and compliance with regulations and funders


How do you use your cms for supervision

How do you use your CMS for supervision?

  • Is it policy?

  • Used by all supervisors?

  • Used regularly and consistently?

  • Are supervisors trained in all the bells & whistles?

  • What works, what doesn’t?

  • The MIE Guide is a tool to help you assess your strengths and challenges in using your CMS for supervision.


The mie cms guide

The MIE CMS Guide

  • The Process

  • An Overview:

    • Overall Use in Supervision

    • Use in Intake

    • Use in Ongoing Cases

    • Use in Case Closures

    • Use in Staff Development and Evaluation

  • Ratings and action plan sections with examples throughout.


Mie guide to using case management systems to support high quality supervision

MIE Guide to Using Case Management Systems To Support High Quality Supervision


The purely hypothetical statewide legal services our staff

The Purely Hypothetical Statewide Legal ServicesOur Staff


Using a cms for supervision

Dorene

Doitall


My clients

“My Clients”


Age of case

“Age” of Case


Using a cms for supervision

Barry

Briefservice


90 days closed cases report with total time for case

90 days closed cases report with total time for case


Cases closed report

Cases Closed Report


Using a cms for supervision

Ronald Repeater


Using a cms for supervision

Gloria Goodintentions


Advocate analysis top

Advocate Analysis (Top)


Advocate analysis bottom

Advocate Analysis (Bottom)


Using a cms for supervision

Glenn Fightingtheman


Using a cms for supervision

Hilda Humble


Time report cases and activities by 2 week period

Time Report – Cases and Activitiesby 2 Week Period


Main benefits report

Main Benefits Report


Ii performance metrics

II. Performance Metrics

Overview:

  • Increase objectivity in annual evaluations

    Process:

  • Every quarter, when logging into Kemps, each staff member gets a slide show of 6 reports.

  • Following staff review, each supervisor gets a slide show of employee graphs.

    Data:

  • Already existing in the case management system, now available to staff and supervisors in an easy to digest way.

    Goal:

  • To enhance professional development

  • To assure best practices are followed

  • To improve client service


Performance metrics

Performance Metrics

  • Based on time records (finalized reports)

  • Cases appear when closed, giving another incentive to close them timely.

  • Limitations of any system: there are many variables among staff, and to each case.


Performance metrics1

Performance Metrics

  • Closed A-C + Average Time

Next


Performance metrics2

Performance Metrics

  • Closed D-L + Average Time

Back

Next


Performance metrics3

Performance Metrics

  • 30-60-90

Back

Next


30 60 90 my clients

30-60-90 (My clients)


Performance metrics4

Performance Metrics

  • Time to Clients & Projects

Back

Next


Performance metrics5

Performance Metrics

  • Quantitative vs. Qualitative

  • Helps “flag” possible follow-up

  • New system, staff are working with supervisors to develop goals based on the reports that we will track over the coming year.

  • Next: Hot Line and Phone System Data


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