Online Access: Communication Matters!. Paul Tang, MD Chief Medical Information Officer Palo Alto Medical Foundation Sutter Health. Outline. Patients’ information needs PAMFOnline Benefits and experiences. Desired Online Services Online Users. Harris Interactive, 2002.
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Online Access: Communication Matters!
Paul Tang, MDChief Medical Information OfficerPalo Alto Medical FoundationSutter Health
Harris Interactive, 2002
Harris Interactive, 2000
Overview of PAMFOnline
Creating a Online Healing Relationship
Early Experience with PAMFOnline
Quality and Efficiency
PAMF pharmacyenters requestinto pharm computer
Pharmacy faxesrequest to PAMF
Send requestto MD via ID Mail
To MA inbox
Patient picksup Rx
FAX or callRx back to pharmacy
Patient-Specific Information Resources
Patient and Physician Satisfaction
PAMFOnline Patient SurveyValued Services
Physicians with 100+ PAMFOnline patients