1 / 13

Outcomes from service inspection Is the quality of care in Scotland improving? October 2007

Outcomes from service inspection Is the quality of care in Scotland improving? October 2007. Is the quality of care in Scotland improving?. Our purpose to regulate for improvement Our working principles keeping people safe promoting dignity and choice supporting independence.

graham-king
Download Presentation

Outcomes from service inspection Is the quality of care in Scotland improving? October 2007

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Outcomes from service inspection Is the quality of care in Scotland improving? October 2007

  2. Is the quality of care in Scotland improving? • Our purpose • to regulate for improvement • Our working principles • keeping people safe • promoting dignity and choice • supporting independence

  3. Is the quality of care in Scotland improving? • What we regulate: • 15,179 services • 4,221 services for adults • 10,832 services for children • 126 independent health care services

  4. Is the quality of care in Scotland improving? Delivering services: Private sector 57% Voluntary sector 23% Local authorities 20%

  5. Is the quality of care in Scotland improving? Awareness of the National Care Standards: General public 27% Care Service users 41% Carers 44% Care Service providers 100% Older people in care homes 9%

  6. Is the quality of care in Scotland improving? • Quality information is based on: • Outcomes of inspection • Outcomes from complaints • Enforcement • Satisfaction surveys

  7. Is the quality of care in Scotland improving? • What needs to improve • Care homes for older people • Care homes for children and young people • Secure care and special schools

  8. Is the quality of care in Scotland improving? Complaints upheld for every 1000 services 2002/03 35.1% 2003/04 50.1% 2004/05 57.6% 2005/06 69.6% Proxy outcome indicator

  9. Is the quality of care in Scotland improving? • Requirements when regulation is breached: • More - Care homes – all user groups • Special schools • Secure care • Support services • Proxy outcome indicator

  10. Is the quality of care in Scotland improving? Enforcement - % of services 2004/05 0.4% (63) 2005/06 0.7% (99) 16 services cancelled in 2005/06

  11. Is the quality of care in Scotland improving? • Regulating for Improvement project • A three year project 2006/07 to 2008/09 roll out: • Quality grading scheme • More information on care services list • Greater involvement of experts by experience • Focus on services that need more support to improve • Signposting to best practice • Fewer forms and paper

  12. No requirements/compliance 74% Regulations breached and action required 26% Enforcement Notices 0.7% Cancellations 16 Is the quality of care in Scotland improving? Where are we now?

  13. Is the quality of care in Scotland improving? Regulating for ImprovementWhere we want to be Excellent 6 Very good 5 4 Good Adequate 3 2 Weak Poor 1

More Related