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E-learning at Dow Chemical. LearnShare E-Learning Best Practices Sonya Davis Global Project Leader Human Resources Strategic Center. The Dow Chemical Company. Dow is a global company 50,000 employees $30 billion in annual sales 171 sites in 35 countries Serves many markets

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e learning at dow chemical
E-learning at Dow Chemical

LearnShare E-Learning Best Practices

Sonya Davis

Global Project Leader

Human Resources Strategic Center

the dow chemical company
The Dow Chemical Company
  • Dow is a global company
    • 50,000 employees
    • $30 billion in annual sales
    • 171 sites in 35 countries
  • Serves many markets
    • Water purification - Health & Medicine
    • Transportation - Paper and Printing
    • Electronics - Building & Construction
    • Food - Furniture/Furnishings
    • Personal care - Home care/improvement
learning a strategic element to global success
Learning: A Strategic Element to Global Success
  • 1995 – Dow began shifting to global, de-layered structure based on business units
  • Learning Leadership Team was formed to address needs of global workforce
  • Challenge: How do we provide the latest most cost effective learning just in time to learners where and when they want it?
the answer learn@dow now
The answer – [email protected]
  • A global web-based learning management and delivery system
  • Courses are developed internally, purchased from external sources and/or developed specifically for Dow (5 preferred vendors)
  • Links to employee training records
advantages of web based training delivery
Advantages of Web-based Training Delivery
  • Consistent message to all employees globally
  • “Just-in-time” training
  • Always available
  • Employees are in control and can receive training anytime and anywhere
  • Delivery cost benefits
keys to success
Keys To Success
  • Common IT Platform
  • Open Platform
  • Reduction in delivery costs while providing greater access to training when and where employees want it.
  • Preferred Vendors
  • Management Support
investments
Investments
  • Start-up
    • $1 million to purchase project
    • Design team comprised of six employees and managers
  • Ongoing cost:
    • Annual operational cost $540,000
    • One full-time manager and five employees in part-time roles (functional administrators), and learning coordinators.
learn@dow now today
[email protected] Today
  • 600 courses available
  • Subject areas range from safety to marketing
  • 153,392 courses completed in 2000
  • 315,265 courses completed in 2001
cost benefits
Cost Benefits
  • Savings in 2000 = $22 million
  • Savings in 2001 = $45 million
  • Projection for 1999-2003 = $189 million
  • Based on measurement of:
    • Automatic vs. manual records
    • Reduction of delivery and material cost
    • Reduction in learner time
change management considerations
Change Management Considerations
  • Clear value proposition
  • Convert learners from classroom to web-based
  • Deliver content in multiple languages
  • Increase awareness and usage through the organization
  • Provide ongoing system support and operation
what s next
What’s next?
  • Technical expansions – video enhancements which will broaden use
  • Blended solutions – Use [email protected] with NetMeeting/LearnLinc for classroom settings
  • Audience expansion – Use [email protected] to train customers, suppliers, distributors
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