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E-learning at Dow Chemical. LearnShare E-Learning Best Practices Sonya Davis Global Project Leader Human Resources Strategic Center. The Dow Chemical Company. Dow is a global company 50,000 employees $30 billion in annual sales 171 sites in 35 countries Serves many markets

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E learning at dow chemical
E-learning at Dow Chemical

LearnShare E-Learning Best Practices

Sonya Davis

Global Project Leader

Human Resources Strategic Center


The dow chemical company
The Dow Chemical Company

  • Dow is a global company

    • 50,000 employees

    • $30 billion in annual sales

    • 171 sites in 35 countries

  • Serves many markets

    • Water purification - Health & Medicine

    • Transportation - Paper and Printing

    • Electronics - Building & Construction

    • Food - Furniture/Furnishings

    • Personal care - Home care/improvement


Learning a strategic element to global success
Learning: A Strategic Element to Global Success

  • 1995 – Dow began shifting to global, de-layered structure based on business units

  • Learning Leadership Team was formed to address needs of global workforce

  • Challenge: How do we provide the latest most cost effective learning just in time to learners where and when they want it?


The answer learn@dow now
The answer – [email protected]

  • A global web-based learning management and delivery system

  • Courses are developed internally, purchased from external sources and/or developed specifically for Dow (5 preferred vendors)

  • Links to employee training records


Advantages of web based training delivery
Advantages of Web-based Training Delivery

  • Consistent message to all employees globally

  • “Just-in-time” training

  • Always available

  • Employees are in control and can receive training anytime and anywhere

  • Delivery cost benefits


Keys to success
Keys To Success

  • Common IT Platform

  • Open Platform

  • Reduction in delivery costs while providing greater access to training when and where employees want it.

  • Preferred Vendors

  • Management Support


Investments
Investments

  • Start-up

    • $1 million to purchase project

    • Design team comprised of six employees and managers

  • Ongoing cost:

    • Annual operational cost $540,000

    • One full-time manager and five employees in part-time roles (functional administrators), and learning coordinators.



Cost benefits
Cost Benefits

  • Savings in 2000 = $22 million

  • Savings in 2001 = $45 million

  • Projection for 1999-2003 = $189 million

  • Based on measurement of:

    • Automatic vs. manual records

    • Reduction of delivery and material cost

    • Reduction in learner time


Change management considerations
Change Management Considerations

  • Clear value proposition

  • Convert learners from classroom to web-based

  • Deliver content in multiple languages

  • Increase awareness and usage through the organization

  • Provide ongoing system support and operation


What s next
What’s next?

  • Technical expansions – video enhancements which will broaden use

  • Blended solutions – Use [email protected] with NetMeeting/LearnLinc for classroom settings

  • Audience expansion – Use [email protected] to train customers, suppliers, distributors


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