Effective Communication with Patients and Caregivers WV TBI Annual Conference

1. Effective Communication with Patients and CaregiversWV TBI Annual Conference Gregory A. Elkins, M.D. Chief Medical Officer Southern WV Health System

2. Two Talks • Same Story • Different Perspectives

3. Wizard of Oz and Wicked

4. Goals and Objectives Discuss Strategies for • Preparation for the Visit • What to Expect at the Visit • Communication and Planning for After the Visit • What about Between Planned Visits • Specific Barriers and Ideas about how to Overcome those

5. Preparation Encourage List • Specific TBI Concerns • Chronic Concerns regarding TBI • Chronic Non-TBI Concerns/Diseases (Diabetes, HTN, Med refills, etc.) • Acute Concerns

6. Preparation • Review Screenings, Quality Measures, etc.

7. What to expect at the Visit Screenings by Staff • Substance Abuse • Mental Health

8. The Visit • Talk to THE PATIENT!!!!

9. The Visit Prioritize • Yes there are time limits, but do your best to address what is most important to the patient • Don’t forget the other Chronic Problems, Screenings, etc.

10. Planning for After the Visit Communication • What is the best way to communicate lab and other test results • New options including Patient Portals

11. What about Between Visits • What are the best ways to communicate/get care if there are acute needs or other things between visits (Paperwork, etc.)?

12. Specific Barriers and Ideas about how to Overcome them • Lets learn from each other-Group discussion

13. Goals and Objectives Discuss Strategies for • Preparation for the Visit • What to Expect at the Visit • Communication and Planning for After the Visit • What about Between Planned Visits • Specific Barriers and Ideas about how to Overcome those

14. Take Home Point The reason all of these concepts work for patient and PCP communication is • The patient who survived TBI is still a person like any other, they just added TBI to their list of medical issues.

15. Thank You