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Monitoring Value Webs

Monitoring Value Webs. Patrício de Alencar Silva (PhD Candidate)* Hans Weigand (Supervisor) Tilburg University Department of Information Management. Agenda. Research Context Research Design Design Artifact Enterprise Monitoring Ontology Evaluation

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Monitoring Value Webs

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  1. Monitoring Value Webs Patrício de AlencarSilva (PhD Candidate)* Hans Weigand (Supervisor) Tilburg University Department of Information Management

  2. Agenda • Research Context • Research Design • Design Artifact • Enterprise Monitoring Ontology • Evaluation • Case: Monitoring Renewable Energy Webs • Discussion

  3. Research Context • Value • Value Transactions • Value Webs • Enterprise Value Transactions • Enterprise Value Webs • Communication, Social, Economic, Information Systems

  4. Research Design: Problem • How to monitor a value web? • Knowledge questions • What is value? • What is to monitor value? • How? • What is to monitor a value transaction? • How? • What is to monitor a value web? • How? • A multidisciplinary endeavor, but an IS-driven one • Requirements Engineering for monitoring value webs

  5. Research Design: Methodology • Design Science • Problem Relevance: (Economy of monitoring) • Artifact: (Monitoring Ontology) • Evaluation: (Exploratory Case, Conceptual Fitness) • Contributions: (Fidelity, Implementability) • Research Rigor: (Applicability, Generalizability) • Design as a Search: (Theories, Selection) • Communication: (Novelty, Pragmatism)

  6. Back to Context: Monitoring context: Value Transaction

  7. Back to Context: Service Management Level

  8. Monitoring ValuesAn Example:

  9. New-Year’s Experience 1 Night, VIP service Copacabana Beach, Rio de Janeiro 1st Jan. 2012 (00:01h) Value Promise

  10. New-Year’s Experience 1 Night, VIP service Copacabana Beach, Rio de Janeiro 31st Dec. 2011 (00:01h) Value Delivery

  11. Design Artifact: Enterprise Monitoring Ontology Enterprise Monitoring Ontology

  12. EMO: Value Goal View

  13. EMO: Value Policy View

  14. EMO: Indicator View

  15. Case: Renewable Energy • Commodity: monitorable • Value: dynamics • Value promise ≠ Value delivery • How to monitor value transactions in renewable energy trading?

  16. Renewables: Core Market

  17. Renewables: Monitoring Market

  18. Discussion • Enterprise Monitoring Ontology as: • A Requirements Engineering Technique • An Enterprise Engineering Task Ontology • Value Modeling Artifact • Design Science Artifact • Core points for discussion (innovation) • On the value of monitoring • On the monitoring of value • Further work • Value Level Agreements • Key Value Indicators

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