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Процессный подход в привлечении и обслуживании клиента банка PowerPoint PPT Presentation


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Процессный подход в привлечении и обслуживании клиента банка. Сейчас начнем измерять NPS наших клиентов и тогда заживем!!! (с). Net Promoter Score Fred Reicheld Bain & Company. Сервис - причина лояльности.

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Процессный подход в привлечении и обслуживании клиента банка

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3427011


3427011

NPS !!! ()

Net Promoter Score

Fred Reicheld

Bain & Company


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-

* North America 2010 | Bain & Company, Inc. 89 000


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CRM

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KPI

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CRM -

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CRM

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  • Terrasoft


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Terrasoft

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  • Terrasoft CRM- (IDC)

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