Amway’s Lean Office Journey. West Michigan HDI October 10 th , 2012. Agenda. Welcome Jill Bierens – Manager, Global IT Service Desk Lean Office Overview Stephen Sweers – Manager, OPX Lean Office
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West Michigan HDI
October 10th, 2012
Weekends & Holidays
“These are a select few measures, and if you improve them each year, ‘good things’ will happen.”
– George Koenigsaecker
Employees typically retain 80% of the process knowledge.
OFFICE EMPLOYEES SPECIALIZATION
Breadth of Knowledge
LEAN OFFICE SPECIALIZATION: STABILITY
OFFICE EMPLOYEES GENERALIST
Kaizen Sponsor Secured?
Kaizen Team Leader assigned?
Kaizen Target Area Selected/Scoped?
Kaizen Dates & Times Scheduled?
Kaizen Team Room Scheduled?
Kaizen Team Members Assembled (Rule of 1/3’s, SIPOC)
Kaizen Supplies Collected?
Kaizen Pre-Work/Data Collected?
Kaizen Training Material Prepared?
Management Report-Out Scheduled?
Kaizen Team Trained, Ground Rules Established.
Current State Condition Identified.
Opportunities for Improvement Defined.
Future State Improvements Implemented & New Process Standardized.
Management Report-Out Created & Delivered.
Adhere to the Improved Process, Continue to Improve & Retrain After Each Improvement.
Visual Controls are in place, Maintained & Continuously Improved.
Standard Work Audits are Conducted, Economic Benefits calculated & Results Communicated.
Weekly Kaizen Newspaper Accountability Meetings Conducted.
V/C 56 Minutes
V/C 10 Mins
KAIZEN BREAKTHROUGH METHOD: RESULTS
* Includes time savings in IT Security and Network Services
…Please gather in the lobby…
David will be your guide