China and India Medical Issues for Expatriate and Local National Employees

1. China and IndiaMedical Issues for Expatriate and Local National Employees PAUL GRUNDY, MD - Director, Healthcare, Technology and Strategic Initiatives IBM Global Wellbeing Services and Health Benefits LYNDON E. LAMINACK, MD - Medical Director, CIGNA International LORNA FRIEDMAN, MD, MBA - Senior Medical Executive, CIGNA International

2. CIGNA International Expatriate Benefits • CIGNA International Expatriate Benefits is the world’s largest provider of employer-sponsored health care benefits and services for expatriate employees • The expatriate benefits solution for more than 40% of the Fortune 100 and 25% of the Fortune 500 • Truly International Perspective • Operational Presence in More than 20 Countries • Understanding of Daily Challenges of Living/Working Abroad • Knowledge of Local, Customs, Health Care Practices, Laws and Compliance Issues • World-wide Compliance- Fully Compliant with all ERISA, COBRA and HIPAA rules; Country Specific Compliance

3. IBM • IBM is the fourth largest employer and is the largest information technology employer in the world. IBM remains the most profitable IT company and holds more patents than any other U.S. based technology company • IBM has engineers and consultants in over 170 countries and IBM Research has eight laboratories worldwide. • IBM employees have earned three Nobel Prizes, four Turing Awards, five National Medals of Technology, and five National Medals of Science.

4. China: Specific Health Threats • Infectious Diseases • Tuberculosis, Hepatitis B • Hepatitis A • Japanese Encephalitis • Cholera • Emerging Diseases • SARS • Avian Influenza • Respiratory Illness (pollution) • Gastro-intestinal • Motor Vehicle Accidents • Heart Attacks

5. China: Notes on Health Care • Rapid improvement in medical infrastructure in major cities • No concept of primary care • High cost and no care without payment • Cash (not credit cards) • Poor cooperation with insurance • Long hospitalizations • International accreditation (JCI) of a few private hospitals • Inefficient local ambulance system

6. China: Issues for “Western” Expats • Quality of Care • Access to care (Language, payment, aesthetics) • Air Quality • Implications for employees with respiratory problems • lead levels a concern in children • Pharmaceuticals • “Imitation” more common than counterfeiting • Tamiflu purchased outside reputable pharmacies is probably fake • China will allow up to one year’s supply of prescription meds to be brought in (a practice CIEB encourages) • Source: CIEB Medical Advisory Council

7. Best Practices: Western Expats • Carve out health insurance • Strong Assistance Provider • Experienced EAP • Pre-departure Preparation/Screening • Pre-departure Medical Screening/Prep

8. China: Issues for Asian Expats • Chinese-speaking expats are better able to access the system, but are accustomed to high levels of hygiene and quality • There is a very strong distrust of Chinese hospitals for emergency and serious care (TCNs are happy to get acupuncture and try traditional medicine for routine treatment, but don’t trust the hospitals for emergencies.) • Some Asians, such as Japanese, will have as much or more difficulty with Chinese healthcare as do Western expats. • Culture-specific IEAP-most Asian plans exclude mental health, so there may be a heavier reliance upon EAP services if it is available • Source: CIEB Medical Advisory Council

9. Best Practices: Asian Expats • Similar to expats, but recognizing that many coming from Asia have some familiarity with China (which is both good and bad) • Adjust insurance plan design to better fit their expectations (100% coinsurance, lower deductible, limited access to US care) • Assistance plan is very important – Most will want to be evacuated for serious problems • EAP important for this group, too

10. China: Issues for Chinese Nationals • Quality of care/Distrust of public hospitals • Hepatitis B, HIV testing/workplace discrimination • Mobility issues (highly mobile society with people migrating to major cities) • Health Promotion • Source: MAC

11. Best Practices: Local Nationals • Health insurance / access to Private system • Occupational health focus for factories – keeping the workforce healthy • EAPs • there is a real culture clash between the traditional way of life (slow) and the new corporate life (fast) • New found wealth leads to concerns about responsible financial habits

12. India: Medical Concerns • Drug-resistant TBc • HIV • Chickungunya fever • Malaria • MVA’s/public transport • Diseases of affluence: obesity, diabetes, CAD, tobacco

13. India: Notes on Healthcare • Many excellent doctors available. Also many charlatans. Little regulation. • Vast improvement in private hospitals in past decade: can handle both emergencies and routine. • Government hospitals crowded, inefficient, dirty. • Ambulances not reliable or well-equipped.

14. Medical Care In India • Prior to 1990 there were no hospitals of international standard • ’90’s saw boom fueled by returning (NRI) doctors • Now on verge of regional centers of excellence, promoting medical tourism • Accreditation • JCI • ISO, other • QCI (India)

15. Benchmarking Quality of Care: A World Bank Study • Adults in rural Rajastan visit a doctor once/fortnight • In Urban India, the poor visit doctors more often than the rich • Doctors in study completed only 26% of tasks required for pt with TB; 18% for child with diarrhea • Doctors in private sector know less but do more vis-à-vis public sector doctors • Private sector doctors in rich areas were far more competent than in poor areas Das & Gertler “Variations in Practice Quality in Five Low-Income Countries” Health Affairs Mar 2007

16. Prevalence of coronary heart disease and risk factors in an urban Indian population • Male % Female% • 6 10 • 36.5 12 • 28.5 23 • 36 37.5 • 13 11 • 24.5 30 • 57 68 • 37 4 • 55 54 • 37 46 “Significant” increase from similar study 10 yrs earlier • CAD prevalence • Smoking/tobacco • Physical inactivity • Hypertension • Diabetes • BMI >27 • Truncal Obesity • Total Cholesterol>200 • HDL<40 • LDL>130 • Gupta, et al Indian Heart J 2002

17. Health Risks: Public Transport NEW DELHI (Reuters) – Jul 12 2007 “Delhi's Blue Line buses killed 59 of the 1,023 people who died on the city's roads in the first six months of this year” Police have found a Blue Line bus in serious breach of regulations and ordered it to stop running on more than 6,000 occasions so far this year. Many buses are halted for lacking the mechanical limiter to keep its speed below the 40 kph (25 mph) limit, for having a driver without a full license and government permit, or, like much of Delhi's traffic, for ignoring the rules of the road “

18. Corporate Wellness in India • Significant number of corporations are spending money on "Wellness" • The pressure does not seem to come from any new legal requirement (Old Factory Act) • The changes concern mostly new technologies and financial sectors involving white color workers (and no longer the blue collar workers as in the past) • * Foreign investment/presence and an attempt to comply with headquarters International standards (ISO 9001, 14000 or more recently OSHA 18001) • * OH/Wellness activities are particularly visible in Delhi, Mumbai, Bangalore and Chennai • The original approach taken by these corporations is to use the OH agenda as a retention tool against high turn over in an increasing volatile and competitive labor market where white collar talents are in high demand locally. It is very common to see employers offering an Intl. standard sport/gym set up with professional trainers (outsourced) at the workplace coupled with primary care setting (on site) and OH services showing that employers do care for the wellness of their workers. Olivier Lo, ISOS, Personal communication

19. Corporate Wellness in India • Sickness absence is not a topic capturing any interest in the corporate market in India as far as we could see (unlike in UK/Europe) • We do not see much activity around environmental work i.e. Health Impact Assessment (unlike for our corporate clients operating in Africa or Indonesia) Olivier Lo, ISOS, personal communication

20. Conclusion • Dynamic changes • Great potential • Challenges and caveats

21. Questions Lyndon Laminack, MD Medical Director CIGNA International Expatriate Benefits Phone 302.797.3167 E-Mail lyndon.laminack@cigna.com http://www.cignaexpats.com