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Implementing the IM-possible:

Implementing the IM-possible:. Yale University Librarians Welcome Meebo. Columbia Reference Symposium March 14, 2008 Kelly Barrick & Hannah Bennett. Happy Patrons!. “Great Job!” “The only way to improve this program is for me to get a faster computer…”

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Implementing the IM-possible:

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  1. Implementing the IM-possible: Yale University Librarians Welcome Meebo Columbia Reference Symposium March 14, 2008 Kelly Barrick & Hannah Bennett

  2. Happy Patrons! • “Great Job!” • “The only way to improve this program is for me to get a faster computer…” • “This is a great service. Thanks!”

  3. The happiest patron!

  4. “Wow! I am so thrilled to know that this program exists. Ask!Live saved me what would have been hours of research and helped me find what I was looking for in mere minutes. My only regret is that, as a graduating senior, I did not know of this service earlier. It is truly a godsend. Thank you.”

  5. Success measures? • Minimum 10% increase in the total # of undergrads using Ask!Live • The # of undergrads using Ask!Live between 6 and 11pm Sunday - Thursday will be greater than the number using the service during its current hours, 1-6pm Monday – Thursday and 1-5pm Friday.

  6. The # of reference questions answered between 6 – 11pm Sunday – Thursday will equal if not exceed the # of questions answered during the same time period at two physical reference in the YUL – the Government Documents Info. Center and Sterling Memorial Library.

  7. Why switch to IM? According to November 2007 AP-AOL Instant Messaging Trends Survey: • More than one in four (27%) users say they use instant messaging at work, and half of at-work IM users say that instant messaging makes them more productive at work - a 25% increase over last year.

  8. Nearly three in four teens (70%) and one in four adults (24%) send more instant messages than emails. • More than half (55%) of teens have used IM to get homework help; up from 41% just two years ago (Pew Internet Survey)

  9. We meebo!!

  10. Reference Tracker

  11. Latest story • Survey just went live last week. As of Wednesday there were 9 responses. • We discovered that: • 63% were graduate or professional students • 89% didn’t have problems using the service • 78% accessed Ask!Live from off-campus

  12. 67% were satisfied with the answer they received to their reference question • 89% of users were first timers • 100% will use the service again

  13. A Widget is… A Widget is… - A gadget, circa 1931 An indefinite name for a gadget or mechanical contrivance, esp. a small manufactured item.

  14. A Widget is… - A Plastic Bladder, circa 1991 In some cans or bottles of beer (or stout): a plastic bladder or floating capsule of pressurized nitrogen and beer which discharges when the can or bottle is opened and causes the beer to form a creamy head in imitation of draught beer, esp. when the beer is poured into a glass.

  15. A Widget Is… - A movable mini-application, circa 2003 Computing. A visual symbol on a computer screen; a graphical device in a graphical user interface; the software and data involved when the operations represented by such a device are invoked, esp. regarded as jointly constituting a tool.

  16. Meebo Me Widget (AJAX based)

  17. Collaboration…

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