CEO’s Network Dublin A Performing Public Sector? 26 May 2008 Peter Wilkins . Overview. Our sources of information Factors that contribute to good and poor performance Analysis of some information sources Link to drivers/inhibitors. Our sources of information. Personal experience
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“Public authorities are fundamentally bureaucracies - hierarchies operating by rules - and hence are more inclined to look inwards to processes and procedures, than outwards to results and outcomes of those whom they have a duty to serve.”
Bourn, J (2007). Public Sector Auditing: Is it value from money? John Wiley & Sons, Ltd, Chichester.
“… Instead of viewing their task as initiating or facilitating change, they tend to see it is maintaining a long-term institutional perspective in the face of fickle political whims….perfect their organisation’s operations in traditional roles, not to search for innovations ….”
Cornforth, C and Paton, R (2004) What's different about public and non-profit “turnaround”? Public Money and Management 24(4) 209-216.
Meyers, F et al (2006)
How do these link to each other and to performance? EG
Van Dooren, W (2007)
Mechanisms for integrating, aligning & framing:
Bouckaert, G and Halligan J 2008
Now and into the future
Relationship to Government Goals
Outcome: A community in which members meet their responsibilities and where the rights of all parties are protected in relation to the various areas of DOCEP’s responsibility: consumer protection; labour relations; occupational safety and health; energy safety; and resources safety.
1. the extent to which members of the community comply with the requirements of regulation in the various areas of DOCEP’s responsibility; and
2. the proportion of key measures exhibiting desirable trends in the various areas of DOCEP’s responsibility.
Each of the operational divisions of DOCEP has underpinning measures that contribute to
the results reported for these effectiveness indicators. These indicators and underpinning
measures are explained in the following sections.
This key performance indicator provides information regarding DOCEP’s effectiveness concerning the achievement of a community in which members meet their responsibilities and their rights are protected.
…The proportion, or percentage, of key areas exhibiting the desired trend provides the reported result. Each measure accounts for approximately ten per cent of the overall result and, therefore, information underpinning this KPI could be susceptible to large swings.
The result for 2006-07 is higher than both last year’s result and the target for this year. This is due to an improvement in the trend for electricity caused serious injuries.
….Comments on each underpinning measure
How useful are reported targets ?
How accessible is timeliness information ?Informing the Public:Providing Information on the Timeliness of Services
Characteristics of the information:
Characteristics of the policy & management environment:
Key: type? X = none or relatively little coverage; * = some coverage; ** = extensive coverage
 Exceptions are some of the reports of anti-corruption bodies and Royal Commission type inquiries.