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Strategic Planning. Durham Public Library Strategic Planning Steering Committee: February 13, 2006 Dr. Paula M. Singer Ms. Gail Griffith, MS, MLS Ms. Lorraine Kituri, MS. Agenda. Introductions Strategic planning: what & why Our method for DPL: Search conference

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strategic planning

Strategic Planning

Durham Public Library

Strategic Planning Steering Committee: February 13, 2006

Dr. Paula M. Singer

Ms. Gail Griffith, MS, MLS

Ms. Lorraine Kituri, MS

  • Introductions
  • Strategic planning: what & why
    • Our method for DPL: Search conference
    • Other parts of the process
  • Role of steering committee members
    • Assignments
  • Next steps
    • Timeline

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strategic planning1
Strategic Planning
  • What
  • Why
  • How

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why search conference
Why Search Conference?
  • Very high community and staff involvement
  • Short time-frame and limited budget
  • Fits beautifully with other planning activities in Durham, including (RBA) Results Based Accountability and DDI  (Downtown Durham, Inc.)
  • Excellent process for DPL’s needs

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what is a search conference
What is a Search Conference*?
  • A planning meeting that helps people move from ideas to action very quickly
  • Task-focused
  • Gets the ‘whole system’ in the room
  • Based on 50+ years of research and practice
  • Used in all sectors of society, and in cultures around the world

*Adapted from information provided by the Future Search Network

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conditions for success
Conditions for Success
  • Get stakeholders from throughout the system in the room
    • Large group process
    • Group members should be able to commit to action without seeking further permission
  • Explore the ‘whole elephant’ before acting on any part
  • Keep common ground and future focus front and center.
    • Differences and conflicts are information, not action items
  • Encourage self-management and responsibility for action by participants before, during, and after the conference

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conditions for success1
Conditions for Success
  • Participants attend the full conference
  • Meet in healthy, comfortable conditions
  • Allow enough ‘soak time’
  • Ask for voluntary public commitments to action before participants leave

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Day One: A.M.

1. Focus on the Past

    • Timeline of key events

2. Focus on the Present—External Trends

  • Mind Map to identify trends and select key trends
  • Stakeholder groups describe what they are doing now in relation to key trends and what they hope to do in the future

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methodology continued
Methodology, continued

3. Focus on the Present

  • Stakeholders report what they are proud of and sorry about in the way they are dealing with the library

Day One: P.M.

4. Ideal Future Scenarios

  • Diverse groups put themselves into the future and describe their preferred future as if it had already occurred

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methodology continued1
Methodology, continued

Day Two: A.M.

5. Identify Common Ground

    • Diverse groups post themes they believe are common ground for everyone
  • Confirm Common Ground
    • Individuals organize into groups by self-selecting a goal they want to work on

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methodology continued2
Methodology, continued

Day Two, P.M.

  • Action Planning
    • Goal groups write a goal and objectives
    • Each group presents its work and receives feedback
    • Groups have the opportunity to upgrade their work

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in a typical process
In a typical process
  • Participants produce a plan that is about 85% complete
  • Participants have a commitment to the results and will support moving the work forward
  • A designated small group refines and completes the document, preserving the group’s original intent

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for more information
For More Information
  • Future Search, by Marvin Weisbord and Sandra Janoff
  • Discovering Common Ground, edited by Marvin Weisbord
  • Future Search Network,

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other steps sources of data
Other Steps /Sources of Data
  • Work of quality councils
    • Reference/RA, Circulation, Customer Service
  • Best practice research, including
    • Site visits to local library leaders Charlotte/Mecklenburg, Greensboro, and Henrico (metro Richmond, Va.). 
    • Library Director panel; all employees invited to attend
  • Experience of board, staff, Library Director, steering committee, search conference participants and consultants

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  • Contemporary Library Customer Services
  • Services to Children and Families, Helping Children Enter School Ready to Learn*
  • Library Contributes to a Vibrant Community Embracing its Cultural Heritage*
  • Learning and Language
  • Online Library Services
  • Branches and Regional Libraries

*Durham County RBA Priority Outcomes

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community communication
Community communication
  • HIGH level of communications within and external to the library throughout the process
  • Transparent process
  • Through multiple channels
  • E-mail hotline
  • WIKI

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what s a wiki
What’s a wiki?
  • Web software designed for collaboration
    • ‘Wisdom of the Crowds’
  • Easy to use
    • No special software knowledge or training required
    • Can add text, photos, movies, more
  • Can set the desired levels of control and access
    • Can keep private or make public
    • Can distribute and share passwords for permission to create, edit, or moderate
    • Anyone can comment without having a password
  • From the Hawaiian, wiki-wiki means quick
  • Wikipedia is an example

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why a wiki for dpl
Why a wiki for DPL?
  • Large number of people involved
    • Lots of research, data produced
    • Want to be able to share it widely
  • Can use a variety of visual and audio media to share information
  • Easy to update
  • Anyone can participate, share opinions
  • Can use it to publish a portfolio

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tour now visit later
Tour Now/Visit Later
  • Much easier to experience than to describe!
  • Durham County Library Strategic Plan wiki

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roles of key players
Roles of key players
  • Library Director
  • Core planning team
  • Steering Committee members
  • Consultants

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dpl s search conference
DPL’S Search Conference
  • Location to be determined
  • Dates
    • May 18, 9:00—4:00
    • May 19, 8:30—2:00
  • Develop list of stakeholders to invite

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timeline and milestones
Timeline and Milestones

See attached calendar


Other issues, questions?

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