EAP Consumer Services Conference – CAP & Shopping PECO Experience. EAP Consumer Services Conference – CAP Shopping. PECO has been evaluating different CAP Discount plans to improve affordability In that evaluation, we have been looking at how different discount plans work with CAP shopping
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EAP Consumer Services Conference – CAP & Shopping
PPL Electric UtilitiesOnTrack (CAP) ProgramShopping Trends
Wednesday September 17, 2014Energy Association of Pennsylvania (EAP) Conference
OnTrack Bill Sample
Recently Added Shopping Information On Bill…
New for 2014
New for 2014
Active Program Members & Number of Shoppers
OnTrack Customers with an Alternate Supplier
Average Price Paid Over 18 Month Period
Average Price Paid Over 18 Month Period (shown as % above or below the PTC)
Average Monthly Usage for the 2 Groups, Over The 18 Month Period
Decisions Translated To Dollars… Estimate the impact, based on averages & 18 months of data…
Average number of customers each month where the price paid was above the PTC = 10,449.
For those customers above the PTC, average price paid = $0.11351.
Average usage per month for customers above PTC was 1,338 KWH.
The average PTC across this timeline was $0.08298.
Average monthly bill you could have paid if on PTC = $111 (1,338 x $0.08298)
Average monthly bill you did pay = $152(1,338 x $0.11351)
Difference (each month) = $41
The (monthly) difference for all customers above the PTC = $426,731
The impact over 12 months = $5,120,775
The impact over 18 months = $7,681,162
OnTrackRemoval (2 main ways to get removed)
Customers Being Removed
OnTrack Shopping Decisions
2014 OnTrack Focus
Finding People (Referrals)
Active Members in OnTrack
OnTrack: How Do We Affect Revenue Operations?(very high level look)
Taking a customer out of “normal collections” and into OnTrack…
Columbia Gas of Pennsylvania