How to interact with tomorrow’s investment clients

1. How to interact with tomorrow’s investment clients Odyssey Perspective

2. AgendaThe industry- what is it?Current landscapeTomorrow- never comes?What do Clients want?How can Odyssey provide it?

3. The Wealth & Asset Management IndustryKey business characteristics by Market Segment Private Wealth Wealth Management Professional clients Asset management Mass Affluent/Retail HNWI/Private Banking Institutional/Funds Mgr Client centric services Asset centric services Low end client segment Medium/High end client segment Regulatory constraints Product standardisation Ad’hoc portfolio management Global Business Low sophistication High sophistication Very high sophistication High Volumes Medium Volumes Low Volumes Ease of use End Client Services “Excel” minded Basic products Wide spread of Instruments Sophisticated Instruments Domestic Off-shore & Domestic Shorter time scale to act Sales orientated • Globalisation of the markets • Implementation of Hubs • Cross border clients • Need for an effective global STP • Risk Management is crucial • Incresed regulatory scrunity • Multi-asset portfolios and strategy based management • More complex portfolios holding more complex assets • Proliferation of model portfolios • Issues in getting the business to scale Shared characteristics Cascade effect: sophistication trend from right to left

4. MIFID/Reg NMS • Anti Money Laundering • EU Savings Tax • Qualified Intermediaries • Basle II Change Forces Legal Regulatory Frame • Consolidation of thebanking sector • WM divisions forming again • Drive on costs • More competition drives differentiation Globalization • Strong international competition • Emerging markets • Global Risk • One brand approach • Cross border clients Wealth Management Industry Market Products and Services Clients • Risk Management • Importance of product innovation • Open architecture to select “best-of-breed” products • Stringent customer segmentation as key for success • Shorter window for new products • Declining loyalty • Increased client expectations • Limited error tolerance • More demanding clients paying reducing fees The Wealth & Asset Management industryThe challenging Wealth environment

5. How will the Market change going forward? • Sophistication of supply and demand will increase • Clients require a view into disparate systems – Derivatives, Equities, Bank Accounts • Clients require greater analysis on the current data- Attribution, Benchmarking • Compliance and regulation will increase • The regulation dictates many more processes • Could be used as a competitive advantage? • Globalisation & Standardisation • Standardised approach to reports and interaction

6. Servicing Client Expectations – What do Private wealth managers want? • Mass rebalancing of portfolios to models and benchmarks • Ability to incorporate all instrument types- technically and in a business sense • KYC & MiFID drive suitability engines and traceability • Need to incorporate personal constraints to be able to personalise the service and investments • Reporting across the whole picture • Web access is key at the mass affluent end • Graphical output • Real time • Ease of use in front of clients

7. Odyssey Wealth & Asset Management Products A Consistent, Performant Delivery Platform Private Wealth Wealth Management Professional clients Asset management Mass Affluent UHNWI – HNWI Private Banking Institutional Fund Client-centric services Asset-centric services Client-centric services Configured Solution based on Configured Solution based on Configured Solution based on Portfolio Management EnterpriseData Management InvestmentAdvisory CRM Reporting & MIS Compliance Risk Composite Application Framework Data Integration Framework ConfigurationStudio SOA