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SURVEY HIGHLIGHTS. 357 completed surveys Not all questions were answered by all respondents Variation in the total respondents by question. Characteristics of Respondents. Nearly all respondents were students (275 – 88%) Most were undergraduates (196 – 62.6%) Some faculty (19 – 6.1%)

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Presentation Transcript
Survey highlights
SURVEY HIGHLIGHTS

357 completed surveys

  • Not all questions were answered by all respondents

  • Variation in the total respondents by question


Characteristics of respondents
Characteristics of Respondents

  • Nearly all respondents were students (275 – 88%)

  • Most were undergraduates (196 – 62.6%)

  • Some faculty (19 – 6.1%)

  • Some staff (15 – 4.8%)

  • Some others (4 – 1.3%)

  • 313 respondents answered this question


Findings
Findings

  • Students use the library and the service desk more often than others

  • Average visit to the desk is less than weekly

  • Most frequent use reported by 318 respondents use was for

    • Check-out/check-in (107 – 33.6 %)

    • Research help (77 – 24.2%)

    • Laptops (104 – 32.7%)

    • ILL Pickup (46 – 14.5%)

    • Search requests (19 – 6.0%)


Service rating
Service Rating

  • Students rated the service higher than did faculty

  • Of 344 respondents who answered

    • Excellent (247 – 71.8%)

    • Good (78 – 22.7%)

    • Satisfactory (12 – 3.5%)

    • Fair (5 – 1.5%)

    • Poor (2 – 0.6%


Do users like the desk
Do Users Like the Desk?

  • Students like it more than faculty and staff

  • Of the 333 respondents to this question

    • Definitely like it (278 – 83.5%)

    • No Preference (41 – 12.3%)

    • Definitely do not like it (14 – 4.2%)


Does help come easy at the desk
Does Help Come Easy at the Desk?

  • Nearly all think it is easy to obtain help

  • Of the 332 respondents answering this question

    • Easy (308 – 92.8%)

    • Hard (6 – 1.8%)

    • Confusing (18 – 5.4%)

      • I’m not sure whom to approach for what I need


Comments
Comments

  • Of 346 respondents 100 provided comments

    • 6 comments praising staff

    • 1 praise for library in general

    • 3 praise for one-stop desk

    • 9 suggestions – advertise, signage, name, rove,dual monitors, add study room check-out, help finding books, send reminder by email

    • 8 suggestion about computer lab expansion

    • 7 go back to two desks


Comments cont d
Comments Cont’d

  • Not enough staff

  • 10 suggestions for improvement – advertise, copy machine help, lounge with leather chairs, HDTV, soda machines, old documents are hard to find.

  • 2 problems with specific employees

  • 2 Don’t know enough/never used


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