Plan for stage ii 2 nd april 2009 rajesh kumar cuts international
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Plan for Stage II 2 nd April, 2009 RAJESH KUMAR, CUTS INTERNATIONAL. MID TERM REVIEW MEETING RESA MEETING. Presentation outline. Implementation of GIMs Overview of GIMs I Identification of systematic issues Strategy for GIM - Phase II Way Forward. Implementation of GIMs.

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MID TERM REVIEW MEETING RESA MEETING

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Plan for stage ii 2 nd april 2009 rajesh kumar cuts international

Plan for Stage II

2nd April, 2009

RAJESH KUMAR, CUTS INTERNATIONAL

MID TERM REVIEW MEETINGRESA MEETING


Presentation outline

Presentation outline

  • Implementation of GIMs

  • Overview of GIMs I

  • Identification of systematic issues

  • Strategy for GIM - Phase II

  • Way Forward


Implementation of gims

Implementation of GIMs

  • Sensitise the grassroots consumers

  • Presentations in local language

  • Circulation of vernacular handouts

  • Participation on behalf of utility officers

  • Feedback received from the participants

  • Link between phase I and phase II meetings


Highlights of gim i

Highlights of GIM I

  • Adequate consumer participation

  • Conducted large number of GIMs in Rajasthan

  • Active support of regulatory bodies, local government representatives and utilities

  • Good media coverage

  • Video coverage of GIM I


Lowlights of gim i

Lowlights of GIM I

  • In some areas women participation was not adequate

  • Given the large size of population, number was inadequate

  • In few meetings, public representatives could not participate actively because of election process

  • Poor photography in a few cases


Systemic problems

Systemic problems

  • Systemic problems of consumers

  • Classification of the problems

  • Action to be taken

  • What are the possible solutions?

  • Follow up actions with policy makers/regulators


Key systemic problems

Key systemic problems

  • Poor quality of supply

  • Poor metering and billing

  • Ineffective complaint redressal mechanism

  • Poor initiatives for consumer education and awareness

  • Corruption


Strategy for gims ii

Strategy for GIMs II

  • Time/date of meetings

  • Sessions/contents

  • Resource persons

  • Answers to the systematic problems (GIM I)

  • Place of meetings

  • Mobilization of consumers who attended GIM I

  • Participation of public representatives


Way forward

WAY FORWARD

  • Improved communication channels between consumers and local utility representative

  • Consumer empowerment though improved complaint redressal mechanism

  • How to continue the dialog process among stakeholders

  • Replicate the model in other areas


Thank you rk2@cuts org www cuts international org

Thank [email protected]; www.cuts-international.org


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