Organization Overview and Strategy
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Organization Overview and Strategy Mike Butler, President, Operations and Services. Measuring Success Yesterday & Tomorrow. 2013. Our Mission to Our Communities. + 12%. $951m. 2013. Our People & Our Mission. Top Two Box. 92%. 2013. Our People & Our Promise. Top Two Box. 72% 82%.

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Organization Overview and Strategy Mike Butler, President, Operations and Services

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Organization overview and strategy mike butler president operations and services

Organization Overview and Strategy

Mike Butler, President, Operations and Services


Measuring success yesterday tomorrow

Measuring SuccessYesterday & Tomorrow

Providence Health & Services | 2014 GOVERNANCE CONFERENCE


Our mission to our communities

2013

Our Mission to Our Communities

+ 12%

$951m


Our people our mission

2013

Our People & Our Mission

Top Two Box

92%


Our people our promise

2013

Our People & Our Promise

Top Two Box

72% 82%


Our people their voice

2013

Our People & Their Voice

Norm

10%


Our leaders their commitment

2013

Our Leaders & Their Commitment

Norm

7%


Our patients our quality

2013

Our Patients & Our Quality

O/E Ratio

.83 .78


Our patients our service

2013

Our Patients & Our Service

Combined

3.0%


Our epic 1 0

2013

Our Epic 1.0

Practices

Months

Hospitals

24, 2400, 24


Our financial performance

2013

Our Financial Performance

NOI Budget

EBIDTA

Days Cash

-85%, $975m, 181


Our changing market share

2013

Our Changing Market & Share


Measuring what matters

2014

Measuring What Matters

Aligning Our Success Measures

Providence Health & Services | 2014 GOVERNANCE CONFERENCE

Mission & values

Strategic outcome & pillars

Operating model

Industry transformation

Core leaders

Metric drive

Drive competitive excellence


Organization overview and strategy mike butler president operations and services

2014 New Success Measures

Inspire and Develop Our People

Core Leader Engagement

Caregiver Health Index


Organization overview and strategy mike butler president operations and services

2014 New Success Measures

2014

Building Enduring Relationships with Customers

My Chart Activations

Patient Loyalty Index


Organization overview and strategy mike butler president operations and services

2014 New Success Measures

Create Alignment with Clinicians & Care Teams

Clinical Excellence Index


Organization overview and strategy mike butler president operations and services

2014 New Success Measures

Develop and Thrive Under New Care Delivery Models

Primary Care Panel Size

Clinical Network Performance


Organization overview and strategy mike butler president operations and services

2014 New Success Measures

Grow by Optimizing Expert-to-Expert Capabilities

Free Cash Flow

Unique Patient Count


Organization overview and strategy mike butler president operations and services

2014 Foundational Success Measures

Develop and Thrive Under New Care Delivery & Economic Models

Salary & Supply Cost

Net Revenue


Organization overview and strategy mike butler president operations and services

2014 Foundational Success Measures

What’s Possible, Together

Retail Excellence

Healthiest Communities

Institutes of Excellence

Community Benefit


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