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WAPA09

“Any Device…” NENA CIF Tampa, FL October 1, 2007. WAPA09. What is “Telematics?”. NENA Master Glossary of 9-1-1 Terminology (NENA-00-001, Updated: October 2006)

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WAPA09

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  1. “Any Device…” NENA CIF Tampa, FL October 1, 2007 WAPA09

  2. What is “Telematics?” • NENA Master Glossary of 9-1-1 Terminology (NENA-00-001, Updated: October 2006) • Telematics: “The system of components that supports two-way communications with a motor vehicle for the collection or transmission of information and commands.“ • NENA Technical Information Document (TID) • “Automatic Collision Notification and Vehicle Telematics”

  3. Emergency Services 11,000/Month OnStar Hands-Free Calls Placed Over 13.4 Million/Month Airbag Notification 800/Month Advanced Automatic Crash Notification 900/Month Stolen Vehicle Location Assistance 700/Month Remote Unlock62,000/Month Remote Diagnostics (on demand) 60,000/Month Good Samaritan 6,100/Month OnStar Vehicle Diagnostics More than 2.9 Million Participants Enrolled (July ’07) Roadside Assistance 31,000/Month Route Support 338,000/Month OnStar Monthly Interactions • Avg. May-Jul 2007

  4. Current Interaction Methods with PSAPs for Emergency Calls • Establish 3-way call between the vehicle and a 10-digit number designated by the PSAP (this TN does not always receive priority attention) • Utilize the VoIP/9-1-1 connectivity to connect the OnStar call center to the local 9-1-1 Selective Router and PSAP 9-1-1 trunks

  5. OnStar’s Priority PSAP Access Connectivity

  6. Priority PSAP AccessSample ALI Screen(for PSAPs capable of receiving the data)

  7. Today Future Voice Voice Data Data Voice/data PSAP PSAP Public Safety Interaction – Long Term NG Vision Voice

  8. Automatic Crash Notification • Airbag Deployment (ACN) • Advanced Automatic Crash Notification (AACN) Advisor receives and will relay • Location • Direction of impact force (new) • Air bag deployment • Delta Velocity (new) • Multiple severe impacts (new) • Rollover

  9. How AACN works…

  10. Contacting OnStar • OnStar has a dedicated callback number for PSAPs • 1-866-866-5006 (24X7) • emergencyservices@onstar.com(routine inquiries) • Other contacts at OnStar: • Cathy McCormick 313-667-6757 (cathy.mccormick@onstar.com) • John Hunt 313-665-8125 (john.hunt@onstar.com)

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