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Qwest Control Managing Local Services Making Changes to Existing 1FB Service Effective October 17, 2005

2. Table Of Contents . Slides 3-4?Overview of Local Ordering ServiceSlides 5-9?Before You Get Started With The Ordering ProcessSlides 10-11?Getting Help During The Ordering ProcessSlides 12-15?Changing Features On Existing Telephone NumbersSlides 16-19?Customizing Your Feature ChangesSlides 20-21?Configuring Custom Ringing FeatureSlides 20-26?Configuring a Change To a Hunting SequenceSlide 27?Confirmation Of ChangesSlides 28-32?Shopping CartSlide 33?Tracking Your OrderSlides 36-40?Changing Your Billing Address.

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Qwest Control Managing Local Services Making Changes to Existing 1FB Service Effective October 17, 2005

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    1. Qwest Control® Managing Local Services Making Changes to Existing 1FB Service Effective October 17, 2005

    2. 2 Table Of Contents Slides 3-4—Overview of Local Ordering Service Slides 5-9—Before You Get Started With The Ordering Process Slides 10-11—Getting Help During The Ordering Process Slides 12-15—Changing Features On Existing Telephone Numbers Slides 16-19—Customizing Your Feature Changes Slides 20-21—Configuring Custom Ringing Feature Slides 20-26—Configuring a Change To a Hunting Sequence Slide 27—Confirmation Of Changes Slides 28-32—Shopping Cart Slide 33—Tracking Your Order Slides 36-40—Changing Your Billing Address

    3. 3 Managing Local Services Through Qwest Control® Qwest Control makes it easy for you to make changes to your business access line (1FB) accounts.* Qwest Control provides the means for managing your 1FB accounts from one secure Web site. Qwest Control enables you to track all your local orders. Managing 1FB services through Qwest Control effectively allows you to get the most from your Qwest Control services. *You can only make changes to existing 1FB accounts registered in Qwest Control. This tool does not accommodate other Qwest® business line access products such as Centrex 21.

    4. 4 Managing Local Services Through Qwest Control® Through the new Qwest Control functionality, you can add or modify features and packages - including Qwest Choice™ Business - 24 hours a day, seven days a week. And because this new feature is based on end-to-end flow-through capability, you can track your online changes in real time in Qwest Control order status. The new Qwest Control functionality enables your company to: Place orders Add local business access lines for existing customer locations (including requesting custom numbers) Add/remove/modify features and packages (including hunting) Convert existing lines from simple access to packages Change long-distance carrier information (PIC/LPIC)* Check order status View the status on all Qwest® Corporation (QC) orders including non-access-line services. *If you have a PIC freeze on your account, you will be unable to make PIC/LPIC changes through Qwest Control. You require a contract with Qwest to order Qwest Long Distance. Talk to your sales representative for more details.

    5. 5 Logging Into Qwest Control®

    6. 6 Qwest® Control Home Page

    7. 7 Qwest Control® Product Page

    8. 8 Your Local Services Inventory

    9. 9 Order a New Line or Make a Change To An Existing Line?

    10. 10 Getting Help While In The Tool

    11. 11 Getting Help While In The Tool

    12. 12 Changing Features On Existing Telephone Numbers

    13. 13 Changing Features On Existing Telephone Numbers

    14. 14 Changing Features On Existing Telephone Numbers

    15. 15 Changing Features On Existing Telephone Numbers

    16. 16 Customizing Your Feature Changes

    17. 17 Configuring Call Forwarding

    18. 18 Configuring Call Forwarding

    19. 19 Configuring Custom Ringing

    20. 20 Configuring Custom Ringing

    21. 21 Add/Configure Hunt Sequence

    22. 22 Add/Configure Hunt Sequence

    23. 23 Add/Configure Hunt Sequence

    24. 24 Add/Configure Hunt Sequence

    25. 25 Add/Configure Hunt Sequence

    26. 26 Add/Configure Hunt Sequence

    27. 27 Add/Configure Hunt Sequence

    28. 28 Worksheet View To Confirm Changes

    29. 29 The Shopping Cart Process

    30. 30 The Shopping Cart Process

    31. 31 The Shopping Cart Process

    32. 32 The Shopping Cart Process

    33. 33 Completing The Shopping Cart Process

    34. 34 Completing The Shopping Cart Process

    35. 35 Tracking Your Order

    36. 36 Changing Your Billing Address

    37. 37 Changing Your Billing Address

    38. 38 Changing Your Billing Address

    39. 39 Changing Your Billing Address

    40. 40 Changing Your Billing Address

    41. 41 Customers may use Qwest Control® to manage a broad range of Qwest services, including ATM, Dedicated Hosting, Frame Relay, Internet Port, Managed Firewall VPN, Private Routed Network VPN, Remote Access (formerly Business Dial), Secure Remote Access, Toll Free and Wholesale Dial. Availability of these services varies by product

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