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Meeting Business and Knowledge Challenges through Social Learning:  How BAE Systems is implementing social learning. Andrew Muras 817.481.2997 [email protected] Sept 2013. BAE SYSTEMS, INC.

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Meeting Business and Knowledge Challenges through Social Learning:  How BAE Systems is implementing social learning

Andrew Muras

817.481.2997

[email protected]

Sept 2013

BAE SYSTEMS, INC.


Manager: “What are you doing?”Employee:  “Social networking.  I have 826 Friends.  I can find anyone.”Manager: “OK, I need to put together a team of international finance experts who know merger arbitrage, have ten plus years’ experience, speak Cantonese, and can hit the ground running Monday.”Employee:  (pause) “I don’t have any friends like that.”IBM: Stop talking… Start Connecting.


Social Learning

Collaboration

Knowledge Management

Web 2.0+

What’s your plan?


The World of Work is Changing


Quick Exercise

Finding an Expert


Re-thinking Collaboration

Improved communication & collaboration through social technologies could raise the productivity of interaction workers by 20-25%


S&P 500 Market Value

Intangible Assets

81%

17%

1975

2009

Soure: Ocean Tomo


Business Learning Problems


Transforming our Learning Focus

Previous Focus

Experiential Learning

Social Learning

Formal Learning

3 Es: Experience : Exposure : Education

70%

20%

10%

Learn & Develop

Through

Structured Courses

& Programs

Learn & Develop

Through

Experience

Learn & Develop

Through

Others

90%

= Experiential & Social

Learning & Development

Jennings

70-20-10 Forum


Our Services Framework

Jane Hart

C4LPT


What to do & What not to do


Learning at the Speed of Business


Working Out Loud“What do I know that others need to know?”


Quick Exercise

Narrating Your Work


Potential for Knowledge Loss

Workforce Demographics

Critical Talent Mgmt

Capturing & Sharing Knowledge

Mentoring

Success Planning

ID of Key Leaders

Mgmt & Leadership

Development

Recruiting

New Hire Training

OnBoarding

Bersin & Associates

25-34 35-44 45-54 55-64 65+


A Simple Process for Knowledge Transfer

Average Cost Savings per KC Team = $167K


CommunitiesThe ‘Killer App’


Social Network Analysis

Org Chart

HR COE network

Real life!

  • Use for:

    • Communication networks

    • Succession planning

    • Human capital assessment

    • Human capital development


My LinkedIn NetworkInMaps


Expertise LocationLinkedIn knows more than you

APQC,2013


Our Strategy


10 At Bats to Prove Yourself


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