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proCAB Update May 27 th , 2009 PowerPoint PPT Presentation


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proCAB Update May 27 th , 2009. proCAB Update - Background. Began with 5 Pilot Customers in late April Brock – Converted to 100% proCAB Opted out on 5/21 RSI – Converted to 100% proCAB General Builder Supply – 25% proCAB Marling – 0% proCAB Kitchen World – 73% proCAB

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proCAB Update May 27 th , 2009

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Procab update may 27 th 2009

proCAB UpdateMay 27th, 2009


Procab update background

proCAB Update - Background

  • Began with 5 Pilot Customers in late April

    • Brock – Converted to 100% proCAB

      • Opted out on 5/21

    • RSI – Converted to 100% proCAB

    • General Builder Supply – 25% proCAB

    • Marling – 0% proCAB

    • Kitchen World – 73% proCAB

  • proCAB Support Team has been working with customers to resolve issues

    • Good feedback on level of support

    • Integration with Contact Center and proCAB Support has not been well coordinated

  • Four primary areas need to be addressed to move forward

    • String Table

      • Scalable process to turnaround corrections

      • Address root cause issues

    • Speed of Order Entry

      • Good progress in tuning poor performance areas

      • Benchmark against EZCab is not acceptable

    • Bug – Fix and Enhancements to improve efficiency and effectiveness

    • Improve integration with Contact Center


Procab update may 27 th 2009

proCAB Update - Status


Procab update may 27 th 2009

String Table Issues

  • Daily Resolution Process

    • Meeting set for week of 5/25 with Tom Linn’s team to work through process issues

  • Major String Corrections

    • Adding 2 resources to drive resolution of needed mass updates

    • Estimated 37 man-days of work to address know issues

    • Will also perform root-cause analysis on the string issues corrected since turning on proCAB to ensure list is catching most issues


Procab update may 27 th 2009

String Table Issues


Procab update may 27 th 2009

proCAB Update – Bug Fixes and Enhancements


Procab update may 27 th 2009

proCAB Update – Bug Fixes and Enhancements


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