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proCAB Update May 27 th , 2009 PowerPoint PPT Presentation


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proCAB Update May 27 th , 2009. proCAB Update - Background. Began with 5 Pilot Customers in late April Brock – Converted to 100% proCAB Opted out on 5/21 RSI – Converted to 100% proCAB General Builder Supply – 25% proCAB Marling – 0% proCAB Kitchen World – 73% proCAB

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proCAB Update May 27 th , 2009

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proCAB UpdateMay 27th, 2009


proCAB Update - Background

  • Began with 5 Pilot Customers in late April

    • Brock – Converted to 100% proCAB

      • Opted out on 5/21

    • RSI – Converted to 100% proCAB

    • General Builder Supply – 25% proCAB

    • Marling – 0% proCAB

    • Kitchen World – 73% proCAB

  • proCAB Support Team has been working with customers to resolve issues

    • Good feedback on level of support

    • Integration with Contact Center and proCAB Support has not been well coordinated

  • Four primary areas need to be addressed to move forward

    • String Table

      • Scalable process to turnaround corrections

      • Address root cause issues

    • Speed of Order Entry

      • Good progress in tuning poor performance areas

      • Benchmark against EZCab is not acceptable

    • Bug – Fix and Enhancements to improve efficiency and effectiveness

    • Improve integration with Contact Center


proCAB Update - Status


String Table Issues

  • Daily Resolution Process

    • Meeting set for week of 5/25 with Tom Linn’s team to work through process issues

  • Major String Corrections

    • Adding 2 resources to drive resolution of needed mass updates

    • Estimated 37 man-days of work to address know issues

    • Will also perform root-cause analysis on the string issues corrected since turning on proCAB to ensure list is catching most issues


String Table Issues


proCAB Update – Bug Fixes and Enhancements


proCAB Update – Bug Fixes and Enhancements


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