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proCAB Update May 27 th , 2009

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proCAB Update May 27 th , 2009. proCAB Update - Background. Began with 5 Pilot Customers in late April Brock – Converted to 100% proCAB Opted out on 5/21 RSI – Converted to 100% proCAB General Builder Supply – 25% proCAB Marling – 0% proCAB Kitchen World – 73% proCAB

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Presentation Transcript
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proCAB Update - Background
  • Began with 5 Pilot Customers in late April
    • Brock – Converted to 100% proCAB
      • Opted out on 5/21
    • RSI – Converted to 100% proCAB
    • General Builder Supply – 25% proCAB
    • Marling – 0% proCAB
    • Kitchen World – 73% proCAB
  • proCAB Support Team has been working with customers to resolve issues
    • Good feedback on level of support
    • Integration with Contact Center and proCAB Support has not been well coordinated
  • Four primary areas need to be addressed to move forward
    • String Table
      • Scalable process to turnaround corrections
      • Address root cause issues
    • Speed of Order Entry
      • Good progress in tuning poor performance areas
      • Benchmark against EZCab is not acceptable
    • Bug – Fix and Enhancements to improve efficiency and effectiveness
    • Improve integration with Contact Center
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String Table Issues

  • Daily Resolution Process
    • Meeting set for week of 5/25 with Tom Linn’s team to work through process issues
  • Major String Corrections
    • Adding 2 resources to drive resolution of needed mass updates
    • Estimated 37 man-days of work to address know issues
    • Will also perform root-cause analysis on the string issues corrected since turning on proCAB to ensure list is catching most issues
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