the hospitality series 4 pbx by valarie pozen summer 2000
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The Hospitality Series 4: PBX by Valarie Pozen Summer 2000

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The Hospitality Series 4: PBX by Valarie Pozen Summer 2000. PBX Department. Functions Job Requirements Personality Characteristics Dress Code Salary. PBX. Public Broadcast Exchange AKA the hotel switchboard. Functions. Controls the telephone switchboard

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pbx department
PBX Department
  • Functions
  • Job Requirements
  • Personality Characteristics
  • Dress Code
  • Salary
slide3

PBX

Public Broadcast Exchange

AKA the hotel switchboard

functions
Functions
  • Controls the telephone switchboard
  • Transfers calls from outside and within the hotel
  • Wake up calls
    • In some hotels, this is computer operated. PBX will set the wake up call, and a computer will ring the guestroom
  • May provide basic hotel information such as directions, address, etc.
job requirements
Job Requirements
  • Excellent phone skills
  • Articulate
personality characteristics
Personality Characteristics
  • Positive and clear phone voice
  • Task oriented
  • Enjoys talking
  • People skills are minimal…no actual guest contact other than by phone
  • Ok with no physical activity
dress code
Dress Code
  • Usually casual or business casual
  • Well groomed
  • On smaller properties, PBX may be handled by a front desk clerk, and then that uniform would be required.
wages
Wages
  • Average is $22,000/year
  • Approximately $10/hour
  • Entry level position averages $8.00/hour
  • Management positions are usually salaried.
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