Training Workshop. for the. Faculty Resource Program-- FRP. at the All College Day. August 10, 2009. Faculty Resource Program--FRP. Members of the FRP Implementation Team Rich Betters Alan Bickerton Dwight Bishop Donald Broderick Renee Clark Donna Imhoff Mary Lou Kennedy
Faculty Resource Program--FRP
All College Day
August 10, 2009
Members of the FRP Implementation Team
Mary Lou Kennedy
Mary Frances Archey
Institutional Research using Fall 2008 to Spring 2009
data found retention to be:
1 through 8 credits 48 % 2,729 students
9 through 30 credits69%8,041 students
Over 30 credits 75 % 6,716 students
About some of the Researchers
John P. Bean, associate professor of higher education,
Indiana University-Bloomington. Best known for his
theoretical models of student retention which are
based on organizational theory and psychology
Alan Seidman is the creator/editor of the Journal of
College Student Retention: Research, Theory and
Practice. Also Executive Director of the Center for the
Study of College Student Retention
Nine themes which affect college student
retention. (Bean, J. P. (2005). Nine themes of college student retention. In A. Seidman (Ed.). College student retention : formula for student success. Westport, CT: Praeger Publishers.)
What is the Faculty Resource Program (FRP)?
The Faculty Resource Program (FRP) is the implementation of Article XVII—ADVISEMENT of the AFT Collective Bargaining Agreement. The FRP will provide personal contact by College Employees for a designated group of students who have completed nine (9) college level credits to a maximum of thirty (30) credits, and have achieved a grade point average of at least two (2.0). This is the group of students who often do not receive special academic assistance, are unable to participate in many on-Campus activities, and do not participate in any honors related programs.
How did the FRP come about?
Research shows that increased student interaction with faculty outside the classroom equates into increased student success. The FRP has been designed as another means for increasing this interaction. The College anticipates increased student retention as a result of implementing the FRP.
Who are the FRP representatives?
Regular full-time faculty
Can students choose not to participate in
Yes, the FRP is a voluntary program for students. If a student chooses not to participate in the FRP, please note this when responding to the six FRP feedback questions.
What feedback will the FRP representatives provide to
the College on each student?
The Employees working with the FRP will complete an electronic response indicating:
service o-yes o-no
4. Provided information regarding limited enrollment program admissions o-yes o-no
guide o-yes o-no
NOTE: When in the FRP screens to answer “Yes” click on the box and a check
mark will appear. If the response is “No” leave the item blank and enter any
appropriate comment in the Comments section.
How will the FRP representative know that it is
time to begin contacting the students assigned through
The FRP representatives will receive an e-mail notification that the information related to the students assigned through the FRP is available through CCAC Central.
What are the duties of the FRP representative?
Refer students to appropriate academic and support
Answer questions regarding student responsibilities necessary to achieve a successful college experience
Answer general questions regarding choice of major, career goals, course sequences, entrance into limited enrollment programs and transfer information
If FRP representatives refer students to other offices for assistance, do they make the actual referral contact (phone call, email)?
No, the students are expected to follow through on the referral made by the FRP.
How are students being assigned to Faculty
Resource Program Representatives?
The College will assign the students through the FRP in an equitable distribution broken down by campus and centers.
Students will be assigned to the FRP representatives based on their program code and the broad program categories as outlined in the CCAC Catalog. For example, the student list for a representative who teaches business (BUS) may also include students with program codes in Culinary Arts, Paralegal, and Marketing Management.
Do students need to sign any waiver forms to speak with the FRP representatives under the Family Educational Rights and Privacy Act (FERPA)?
No, all FRP representatives have specific items to discuss with students and are permitted access to the student’s information. However, care should be taken not to share this information with parents or others.
Can students change their FRP representative
during a semester?
NOTE: If the students change their major and are still eligible for the FRP, they will be assigned to a FRP representative in the new broad program category for the next semester.
How long do students remain in the FRP
Students will remain in the FRP System:
FRP faculty representatives will receive new students to replace those who have left the College or are no longer eligible to participate in FRP.
What information will the FRP representatives have available
online when they are communicating with their assigned
Can the FRP representative contact their
assigned students from home?
Yes, information about the students can be
obtained through CCAC Central and students can be contacted by e-mail or phone. NOTE: If calling from home, FRP representatives should note that students with Caller ID will receive the FPR representatives’ home phone number.
Is there a deadline for completing the contacts with the
Students designated through the FRP?
There is no deadline in the FRP requirements for completing the contacts, however it is suggested that contacts be made between the 4th and 7th weeks of the 15 week semester so that the students are contacted before mid-term.
How many times should the FRP representative
contact their assigned students?
Ideally, two contacts should occur, including an initial telephone or e-mail contact where you introduce yourself and explain the FRP Program and a second contact when you review the student’s goal and academic progress, answer any questions the student may have, and make any referrals to appropriate academic or support services.
Face-to-face interaction, telephone conversations, or a series of e-mails should be able to accomplish the aim of the FRP.
How will the students identified to
participate in the FRP be informed about
The qualified students will be sent a post card that gives the name of their FRP representatives and some general information about FRP.
How should I introduce myself to the students
who have been assigned to me?
When calling or sending e-mail to your FRP students, indentify yourself as the FRP faculty representative.
Hello, I’m ______, your Faculty Resource Program representative. Your records indicate that you are making academic progress at CCAC. I would like to provide you with an opportunity to ask any questions about the programs or services of the College.
Do FRP representatives sign registration
forms, degree audit forms, change of major
forms, or course substitutions/waivers?
No. FRP representatives will refer students who need registration forms, degree audit forms, change of major forms, or course substitutions/waivers to the Advisement Center. FRP representatives do not function as Advisement Center advisors.
Why is it important to discuss the student’s
Achievement of students’ goals is a critical data element in the determination of the effectiveness of student retention.
If the goal of the student has changed, please record this on the Update/View Questions screen.
What should I say if in reviewing a student’s record I
see that he/she still needs to enroll in a developmental
class or that there is a grade of “D” in a developmental
I see from your list of courses that you still need to enroll in (title of the course) and it would be to your academic advantage to enroll in that class during this next semester. This class should be scheduled through the Academic Advising Center, which is in room ______________.
How does the FRP representative respond to a
student who complains about a staff member,
financial aid, a cancelled class, another faculty
Please indicate that the FRP representative does not handle complaints and that the College has an Academic Complaint Procedure and a complaint process and that these are outlined in the Student Handbook. Academic problems, such as a challenge about a grade begin with the faculty, are then reviewed by the Department Head, and proceed to the Associate Dean. Issues related to financial aid, student life, or registration processes are handled by the Dean of Student Development.
If I have a question regarding FRP, or
if a student asks about something and I am not
sure which dept/administrator/contact to refer
to, who can I contact?
If the question is of a technical nature, contact the Help Desk. If the question pertains to a College policy or process, contact your Campus Dean or Associate Dean.
The feedback form of the FRP asks if the FRP
representative has met with the student. How should
the representative respond if the interaction was all by
phone and/or Electronically?
Whether the interaction with the student is via telephone, email, or in person, respond “Yes” on the feedback form.
If a phone has been disconnected or there is an inactive e-mail address, please record this in the comments section on the feedback form.
How will I know that it is time to begin to
contact the students designated for me
through the FRP?
In the 4th week of the 15-week semester you will receive a message indicating that it is time to begin contacting your designated students.
How does an FRP representative access
information about her/his designated
The FRP information is accessed through CCAC Central using the same process as used to submit attendance and grades.
NOTE: Non-teaching FRP representatives need a User ID and Password to access CCAC Central. Assistance is available from the CCAC Help Desk.
How do I obtain the list of the students who I will be
working with through the FRP?
To obtain the list of students follow these steps:
The FRP representative will have access to data about each
assigned student. How do you access this information?
On the screen that lists your FRP assigned students, click the arrow to the right of each student’s name to open a drop-down menu that lists the items you can see including:
How do I provide feedback to the College about
the contacts that were made with the FRP
After you have interacted with an FRP assigned student, respond to the questions located in the drop down menu for each student.
After interacting with one FRP assigned
student, how to I obtain the information on
another assigned student?
After submitting the information for the six (6) questions you will be returned to the Faculty Resource Program Information menu. Select FRP-Individual Student Information and you will have access to the information for your other assigned students.
Can I obtain a list of all of the FRP assigned
students with some general information about
Yes, by selecting FRP - Summary List you will open a listing of all of the FRP assigned students, attempted credits, earned credits, and their grade point averages.
What if I see more than one major listed for a student?
Datatel tracks all student program changes. When more than one
program major is listed the first one is the current major. This information is on the FRP-Individual Student Information screen as part of the drop down menu.
What should I do if a student’s phone number and email address is incorrect?
If you find incorrect student contact information (telephone number and/or email address) record this in the comments section of the feedback item on the student’s FRP Student Question screen and continue to contact the other FRP assigned students. Also, encourage the students to go to CCAC Central and up-date addresses, phone numbers, and e-mail addresses.
Is there any way for me to obtain an electronic
list of the students who I have contacted?
Yes. Choose FRP Group Status. All of your assigned students will appear with a listing of the responses you have entered on each of the six questions.
What will happen with the feedback I provided?
At the end of each semester, the responses will be compiled and shared with the college community by the Institutional Research staff.