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Appreciative Advising & Technology: Innovative Ways To Enhance Outreach & Communication. Jennifer L. Bloom, Ed.D. Clinical Professor, U. of SC [email protected] 217-766-4212 (cell). Rob Freidhoff Director of Advising, University of Michigan College of Engineering [email protected]

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Appreciative Advising & Technology: Innovative Ways To Enhance Outreach & Communication

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Appreciative Advising & Technology: Innovative Ways To Enhance Outreach & Communication

Jennifer L. Bloom, Ed.D.

Clinical Professor, U. of SC

[email protected]

217-766-4212 (cell)

Rob Freidhoff

Director of Advising, University of Michigan College of Engineering

[email protected]


What technology do you most hope to start using in the near future?

Please share your answer in the chat space!


O’Banion’s Advising Definition

O’Banion, T. (1994). An academic advising model. NACADA Journal, 14(2), 10–16. (Original work published 1972)


Definition

“Appreciative Advising is the intentional collaborative practice of asking positive, open-ended questions that help students optimize their educational experiences and achieve their dreams, goals, and potentials.”

  • Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.


Partial List of Institutions with Appreciative Advisers

  • Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.


The Six Phases of Appreciative Advising

  • Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.


Appreciative Advising Phases

  • Disarm– Recognizing the importance of first impressions, create a safe, welcoming environment for students.

  • Discover - Utilize positive open-ended questions to draw out what they enjoy doing, their strengths, and their passions. Listen to each answer carefully before asking the next positive question.

  • Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.


Appreciative Advising Phases

  • Dream - Help students formulate a vision of what they might become, and then assist them in developing their life and career goals.

  • Design – Help students devise concrete, incremental, and achievable goals.

  • Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.


Appreciative Advising Phases

  • Deliver – The students follow through on their plans. The advisor is there for them when they stumble, believing in them every step of the way and helping them continue to update and refine their dreams as they go.

  • Don’t Settle – The advisor challenges the student to proactively raise the student’s internal bar of self- expectations

  • Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.


Technology

“It has become appallingly obvious that our technology has exceeded our humanity.”

- Albert Einstein


Potential Advantages of Technology


Potential Disadvantages of Technology


Technology Categories


Examples


Advising Video Example

http://www.youtube.com/watch?v=-HK3qjX0mfw&feature=youtu.be


Advantages and Disadvantages

Advantages

Disadvantages

Need equipment/software to produce/edit videos

May take longer to produce

  • Allows for both audio & video delivery

  • Can be accessed any time

  • Can be used multiple times


And Appreciative Advising

  • Advising Welcome Video – Disarm

  • Mock Advising Appointment – Disarm (especially for introverts)

  • FAQ Videos – Design

  • Inspirational Videos – Deliver/Don’t Settle


Examples (Social Media)


Advantages and Disadvantages

Advantages

Disadvantages

Requires follow-up to engage in conversation

Potentially need to monitor & moderate discussions

  • Collaborative

  • Engaging

  • Communication medium


And Appreciative Advising

  • Learn more about students – Discover

  • Deadline Notifications – Design

  • Educate about High Impact Practices – Deliver

  • Inspirational Video Postings – Deliver

  • Reminders on Keys to Success – Don’t Settle


Examples (Web Conferencing)


Advantages and Disadvantages

Advantages

Disadvantages

Typically held at a specific time

Presenters may be the only people visible (depending on the software)

  • Takes place in real time

  • Combo of audio, visuals, and video to deliver info

  • Question and Answer capabilities


And Appreciative Advising

  • Distance Advising – Disarm

  • Communicate with students studying abroad

  • Small Group Advising


Examples


Advantages and Disadvantages

Advantages

Disadvantages

Lacks a visual component

May not be effective for visual learners

  • Can be accessed 24/7

  • Can be used multiple times

  • Good for auditory learners


And Appreciative Advising

  • FAQs

  • Success Stories


Examples - Screencasting


Advantages and Disadvantages

Advantages

Disadvantages

Not able to interact in live time

Questions may go unanswered

  • Great for teaching systems and process

  • Combines audio and visual clues

  • Available 24/7


And Appreciative Advising

  • Avoiding “Curse of Knowledge” – Design

  • Teaching student the unwritten rules of Higher Education – Design


Examples – Text Messaging


Advantages and Disadvantages

Advantages

Disadvantages

Both parties have to be online at same time

Lack of visual clues

  • Good for sharing quick information


And Appreciative Advising

  • Answering quick registration ?s – Deliver

  • Invite students to come meet in person

  • Provide encouragement


Examples – Screen Shot


Advantages and Disadvantages

Advantages

Disadvantages

Lack of engagement between parties

  • Good way to document defined steps to produce an outcome

  • Available 24/7


And Appreciative Advising

  • Embed relevant pictures into your email messages – Disarm

  • Use of motivating images – Don’t Settle


Examples - Phone


Advantages and Disadvantages

Advantages

Disadvantages

Both parties must be available at the same time

Can’t “show” things

Can’t see non-verbal body language

  • Personal

  • Two-way communication

  • Ability to ask questions and for clarification


And Appreciative Advising

  • Appointment Reminders – Disarm

  • Quick Encouragement and Re-Direction of Plan – Deliver & Don’t Settle


Examples


Advantages and Disadvantages

Advantages

Disadvantages

Lack of tone/feeling can lead to confusion or resentment

Not a good way to deliver bad news

  • Quick to produce and deliver

  • Good way to deliver info


And Appreciative Advising

  • Good way to follow up with students – Deliver


Examples


Advantages and Disadvantages

Advantages

Disadvantages

Requires people to visit the site or subscribe to the feed

  • Good way to produce content and share info

  • Available 24/7 on web


And Appreciative Advising

  • Develop common schedules or typical questions – Design

  • A place to share some success stories - Deliver


Nancy Twiss Quote

“Most of us will not find answers to the causes of cancer, or solve the problems of homelessness, or defuse international conflicts, but we feel that through our advising, we may be able to make a small but pivotal contribution to our students’ ultimate work…It seems to me that our students represent an unequivocal reply to Margaret Mead, when she famously said:

http://chronicle.com/weekly/v48/i03/03a04201.htm


Want to learn more?

http://www.appreciativeadvising.net

Are You on Facebook?

If so, please join the

Appreciative Advising group.


Journal of Appreciative Education

https://libjournal.uncg.edu/ojs/index.php/jae/index


Appreciative Book Resources


Appreciative Adviser Certification

http://www.ed.sc.edu/conferences/appreciativeadvising/apadv_certification.asp


Appreciative Advising Online Course

http://www.ed.sc.edu/conferences/appreciativeadvising/apadv_course.asp


Appreciative Advising Institute

http://www.ed.sc.edu/conferences/appreciativeadvising/Default.asp


Rob Freidhoff, M.Ed.

[email protected]

616-581-7082 (cell)

www.innovativeeducators.org

Jennifer L. Bloom, Ed.D.

[email protected]

217-766-4212 (cell)

&


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