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Business Etiquette. Group B - Lindsey Preston, Nicholas Brogdon, Devin Webb, Gary Mims and Sara Grooms. What is Business Etiquette?. A popular business website defines business etiquette as social guidelines and manners to be followed in business situations when dealing with others .
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Business Etiquette Group B - Lindsey Preston, Nicholas Brogdon, Devin Webb, Gary Mims and Sara Grooms
What is Business Etiquette? • A popular business website defines business etiquette as social guidelines and manners to be followed in business situations when dealing with others
Why is Business Etiquette Important? • "Your skills can get you in the door; your people skills are what can seal the deal." – Peter Post • It helps you portray your professional image • Helps keep the workplace friendly
What You Need to Know • Proper business etiquette is important in all business situations • Always be respectful and courteous • Business etiquette can be achieved by following some of the simple manners you learned in grade school like being polite, respectful, and using correct grammar
Always be Punctual • Try to always be early • Plan ahead for heavy traffic, accidents, or other delays • Being ahead of schedule will show the employer that you take pride in your work • “To be early is to be on time, to be on time is to be late, and to be late is to be unacceptable”
Appearance in the Workplace • Dress professional and conservative • Always be well groomed and show you care about your appearance • No headwear unless for religious purposes • Flip flops or any other open toed shoes are discouraged
Co- worker Etiquette • Respect personal space in the office • Know the company hierarchy and where you fit • Give appropriate compliments to coworkers when they are deserved • Ask/offer help • Always use appropriate language • Work together as best you can
Attending A Meeting • Be on time • Be prepared • Bring a notebook and pen • Participate • Be polite and attentive • Conduct yourself professionally • Thank the chairperson
Running A Meeting • Plan ahead • Set a clear agenda • Set a time limit • Encourage punctuality • Manage the meeting • Avoid engaging in arguments • Summarize at the end • Follow-up
Email Etiquette • Avoid lengthy emails • Pay attention to tone of the email • Don’t use punctuation marks to make things important • Always use subject line • Respond promptly to your email
Phone Etiquette • Always identify your self and your company • When leaving a voicemail, give your name, number and brief message • Return phone calls within 24 hours • Always have a pleasant tone • Speak clearly
Business Dinner’s • Follow the host • Sit up straight • Taste food before seasoning • Always pass salt and pepper together • Tear off pieces of bread with hands • If in doubt whether a food is a finger food, use a fork
Business Introduction • Introduce people in business based on rank • Shake their hands firmly, stand straight and smile • Do not use honorific titles • State your full name • Do not call a person by his or her first name when meeting for the first time
Conclusion • Above all, have a positive attitude • Show your professionalism • Thank you for listening • Any questions? • Want more etiquette tips? • www.ravenwerks.com • www.selfgrowth.com • www.mannersthatsell.com
