Momote Leading Specialists in Mobility Systems Integration

1. Momote Leading Specialists in Mobility Systems Integration Capturing the Full Power and Maximising the real Potential Of Your Most Expensive Assets...People Prepared By: Matt Dobson For: Merit Event 8 The Parks, Haydock, Newton-le-Willows, Merseyside, WA12 0JQ T. 08700 170 220

2. Mobilise Your Workforce • Welcome and Introduction • Momote – ‘Dispelling the Myths of Workforce Mobilisation’ • Aerofone & O2 – ‘Not enough hours in the day?’ • Lunch and Questions 8 The Parks, Haydock, Newton-le-Willows, Merseyside, WA12 0JQ T. 08700 170 220

3. The Mobile Market • Mobile applications becoming the ‘norm’ • Increase efficiency & competitive advantage • Replace Paperwork • Improve Productivity • Shorten Payment Cycle • Rapid ROI 8 The Parks, Haydock, Newton-le-Willows, Merseyside, WA12 0JQ T. 08700 170 220

4. Reduction in paper & printing = £500,000 estimated saving pa • Automated Driver debrief & reduction in Admin staff = £300,000 saving pa • Reducing budget for compensation claims – 15p budget per delivery / £250,000 pa • Reduction in mobile charges = Currently £18,500 pcm • Total estimated ROI of £900,000 per annum These benefits widely accepted and well known so surely no one can afford to not be mobilised? 8 The Parks, Haydock, Newton-le-Willows, Merseyside, WA12 0JQ T. 08700 170 220

5. The REAL Mobile Market • In fact only 20% of companies have mobilised their workforce. • If benefits so well known then what’s holding them back? • We asked independent analyst firm Freeform Dynamics Ltd to find out. • They spoke to: 8 The Parks, Haydock, Newton-le-Willows, Merseyside, WA12 0JQ T. 08700 170 220

6. The REAL Mobile Market Whether you have gone down the mobile field connectivity route or not, what do you see as the challenges in this area? 8 The Parks, Haydock, Newton-le-Willows, Merseyside, WA12 0JQ T. 08700 170 220

7. Myth – “Mobilising will compromise my security” • Users given privileged access to sensitive information • -Is the data on the device secure? • -What happens if device is stolen or lost? • At network level… • -Are wireless communications secure on GPRS / WIFI networks? 8 The Parks, Haydock, Newton-le-Willows, Merseyside, WA12 0JQ T. 08700 170 220

8. All security risks are now very manageable: • Sensitive data encrypted – ‘RSA’ or ‘https’ • Private Access Points • Devices can be ‘blacklisted’ instantly if stolen • - What would you do with paper? • Device can be locked down with access privileges on users 8 The Parks, Haydock, Newton-le-Willows, Merseyside, WA12 0JQ T. 08700 170 220

9. Myth – ‘Mobile networks are not ready’ • What happens to our operations if the network goes down? • -Can’t always guarantee signal • -Are transactions affected? 8 The Parks, Haydock, Newton-le-Willows, Merseyside, WA12 0JQ T. 08700 170 220

10. Technology available to ensure both application and transactions can function properly without signal: • Capacity for data to be stored and sent when signal returns • - Resiliency Queue • Applications make use of any available networks • - GPRS/3G/WiFi • Continual improvement of data networks • - ‘Blindspot’ reporting 8 The Parks, Haydock, Newton-le-Willows, Merseyside, WA12 0JQ T. 08700 170 220

11. Myth – Difficult to understand what is and isn’t possible • Very different to desktop software development • Constraints: • -Limited screen size • -Less memory • -Usability • -i.e no keyboard for writing long notes 8 The Parks, Haydock, Newton-le-Willows, Merseyside, WA12 0JQ T. 08700 170 220

12. Vast array of device types & accessories • - Rugged devices down to PDAs • - Plug-in card readers, keyboards etc... • Bespoke usability aids • - Soft/Hard buttons • - Drop-downs/radio buttons • Minimal memory required • Use developers with cross-platform experience 8 The Parks, Haydock, Newton-le-Willows, Merseyside, WA12 0JQ T. 08700 170 220

13. Myth – ‘Cannot integrate mobile software with back-end service management systems’ • Large investment in legacy systems • Business processes deeply integrated with back-office systems • Diversity of solutions available 8 The Parks, Haydock, Newton-le-Willows, Merseyside, WA12 0JQ T. 08700 170 220

14. Every single project requires integration of sorts: • Several options: • - Full integration – read data direct from database • - Intermediate integration – use XML/CSV files • - API Keys – Send messages to system • Look to specialist with reference points 8 The Parks, Haydock, Newton-le-Willows, Merseyside, WA12 0JQ T. 08700 170 220

15. Myth – Too difficult to make the business case • Can be large investment which brings apprehension • But - Easily dispelled • Everyone can make business case because of speed of ROI: • - Number of mobile employees • - Number of jobs (p/employee p/day) • - Admin time per job • - Pieces of paper per job 8 The Parks, Haydock, Newton-le-Willows, Merseyside, WA12 0JQ T. 08700 170 220

16. Myth – ‘My field force won’t be interested’ • Feel like they are being monitored • Unfamiliar with new technology • Unreceptive to change 8 The Parks, Haydock, Newton-le-Willows, Merseyside, WA12 0JQ T. 08700 170 220

17. Attempt to get user buy-in from the start: • ‘Day in the life’ & job shadowing • Usability trials and training • Tailored bonus schemes based on improved productivity • If all else fails… • ‘Conform to process or go’ 8 The Parks, Haydock, Newton-le-Willows, Merseyside, WA12 0JQ T. 08700 170 220

18. Myth - Knowing who to turn to for advice • Three simple areas: • Software • Hardware • Airtime Specialists 8 The Parks, Haydock, Newton-le-Willows, Merseyside, WA12 0JQ T. 08700 170 220