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Crossing the Finish Line - The FAO Role in Retention

Crossing the Finish Line - The FAO Role in Retention. MASFAA 11/07/2007 Allene Begley Curto Springfield College. We Keep Our Eyes on the Goal!. Meet Enrollment Goals with : Successful Completion of the Program No Balance Due Manageable debt upon completion. What Does the FAO Do?.

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Crossing the Finish Line - The FAO Role in Retention

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  1. Crossing the Finish Line - The FAO Role in Retention MASFAA 11/07/2007 Allene Begley Curto Springfield College

  2. We Keep Our Eyes on the Goal! MeetEnrollment Goals with: • Successful Completion of the Program • No Balance Due • Manageable debt upon completion

  3. What Does the FAO Do? • Determine Eligibility and Need, Award and Process Aid • Monitor: Federal requirements on academic eligibility, admission status, enrollment changes, data reporting • Respond to inquiries from students, campuses and outside agencies

  4. What does FAO need from other departments/offices? • Admissions • Registrar • Academic Affairs • Bursar • Student Affairs (Dean of Students/Housing) • Information Technology Services

  5. What can the FAO do for those other departments? • Notify students of eligibility as soon as possible • Provide assistance to resolve eligibility problems for students/applicants • Assist in tracking students who fail to enroll, fail to attend • Use federal academic requirement for FA to support academic counseling • Offer options if aid does not cover costs • Request assistance and follow-up for “at-risk” students • Identify areas that have problems in data entry and assist in resolution

  6. Volume 2 Chapter 3, General Participation Requirements Volume 2 Chapter 10, Administrative Capability

  7. Admission Status • FAO uses the entry date to prioritize new students • Financial counseling can help families make realistic decisions • Financial Aid Nights and Early Awareness activities help to promote the institution! • Working relationships help to encourage referrals for families that have problems – and reduce the referrals that are only “spinning our wheels”! • ACG data!

  8. Registration/Enrollment • Registration Status can have an impact on aid eligibility • College officially reports enrollment to US ED and is responsible for accuracy • Are they really here? Do they just look like they’re here? • We need the documentation for students who drop/add/withdraw

  9. Why Should We Monitor Attendance if NOT Required? • Academic imperative for successful completion • Aid eligibility • Requirement to return aid if stops attending/withdraws …but who will do this?

  10. Who Knows When We Need to Return Aid? • Complete withdrawal from all courses in any term – what is the process? • Failure to successfully complete at least one course in any term – who monitors and reviews? • Drop of course may change eligibility – how does FAO know? • Failure to begin attendance – who knows? • Beginning and then stopping – who knows?

  11. Academic Status and Eligibility for Aid • SAP policy for FA should support the academic standard for the institution • Academic policies can be different but should not conflict or contradict • FA notifications should direct students to academic support services • FA Probation should require a component that assists academic improvement

  12. What Outside Aid must be reported to FAO? By Whom? • Vocational Rehabilitation Benefits • Veteran’s Educational benefits • AmeriCorps Vouchers • Employer Tuition Benefits • Outside Scholarships • Third Party Billing • Anything that is only provided due to the enrollment in school

  13. What is some of the Data That Needs to be Correct for Students? • Name, Address and Phone valid and correct • Social Security Number/Date of Birth correct • Admission data (entry term, status, etc.) correct • Registration, Attendance coded correctly and on time

  14. Assistance to Students and Staff • What do staff in different offices need in order to properly counsel students? • Where do they find it? • How and When do we train staff, give them new information?

  15. The Tough Ones • The family that wants your school but can’t afford your school • The student who hits the wall academically • The student who has a personal or family crisis/tragedy

  16. How Do We Become Partners? • Identify the offices • Find the allies • Outline the requirements and the benefits • Meet with the stakeholders • Review periodically

  17. Wrap-up • Questions • Answers • Comments • Discussion Contact information: Allene Begley Curto acurto@spfldcol.edu

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