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Hi-Touch Healthcare

Hi-Touch Healthcare. MUTUAL RESPECT. WHAT TO EXPECT IN THIS PRESENTATION. Overview of Respect Activity #1: What Do You See? Respectful and Disrespectful behavior Activity #2: What Should You Do? Gaining Mutual Respect Activity #3: On The Long Voyage Home

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Hi-Touch Healthcare

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  1. Hi-Touch Healthcare

  2. MUTUAL RESPECT

  3. WHAT TO EXPECT IN THIS PRESENTATION • Overview of Respect • Activity #1: What Do You See? • Respectful and Disrespectful behavior • Activity #2: What Should You Do? • Gaining Mutual Respect • Activity #3: On The Long Voyage Home • Activity #4: We’re More Alike Than You Think

  4. Respect • “A feeling of deep admiration for someone or something elicited by their abilities, qualities or achievements” (Oxford Dictionaries, 2016). • “Respect includes acceptance of others viewpoints, philosophies, physical abilities, beliefs and personalities” (Balovich, 2006).

  5. Respect In Society • Respect for our community • Respect for our citizens • Respect for those with disabilities • Respect of all cultures and races

  6. Respect in Society • Respect for sexual orientation • Respect for gender identity • Respect of other viewpoints

  7. Respect in Healthcare • Respect for our patients • Respect for our customers • Respect for each other • Respect for our supervisors • Respect for the facility in which we work

  8. Activity #1 • What Do You See?

  9. Respectful Behavior In Healthcare • Interpersonal behavior that supports a positive work environment in which all health care workers can provide high quality care and enjoy coming to work. (Kaplan, Mestel & Feldman, 2010)

  10. Examples of Respectful Behavior • Professional • Collaborative • Courteous • A willingness to listen • Confidential • Prompt • Clear communication

  11. Examples of Disrespectful Behavior • Rude • Embarrassing • Sarcastic • Impatient • Inappropriate • Accusatory • Bullying • Demeaning

  12. Activity #2 • What Should you do?

  13. The Joint Commission - 2008 • Defined ways in which intimidating and troublesome behaviors can lead to adverse outcomes, medical errors, and poor patient satisfaction. • Stated “Organizations that fail to address unprofessional behavior through formal systems are indirectly promoting it.”

  14. The Joint Commission – 2009 • Hospitals seeking accreditation must meet the following standards: • They must have a code of conduct that defines acceptable and inappropriate behaviors. • They must create and implement a process for managing behaviors that undermine a culture of safety.

  15. American Association of Operating Room Nurses - 2010 • Created a guidance statement declaring: “Creating a patient-safety culture states that all health care organizations must strive to create an environment of respect, collaboration, and trust.”

  16. How Do We Gain Mutual Respect in an Institution? Develop a “Code of Mutual Respect”: • This code should affirm that everyone is treated in a dignified and respectful manner at all times and must outline principles of behavior related to professionalism, language, confidentiality, and communication. (Kaplan, 2010)

  17. Activity #3On the Long Voyage Home

  18. ClosingActivity #4 • We’re More Alike Than You Think

  19. Thank You! Questions? Comments?

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