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Cheung Moon Cho National Information Society Agency

Cheung Moon Cho National Information Society Agency. Government CIO Summit. The Role of Central Agency in National Informatization. Date:… 28. 5. 2013 …………….. . 2. Current Status of Korea’s e-Government. Foundation. Service Advancement. Phase 1. Phase 2.

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Cheung Moon Cho National Information Society Agency

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  1. Cheung Moon Cho National Information Society Agency Government CIO Summit The Role of Central Agency in National Informatization Date:…28. 5. 2013……………..

  2. 2. Current Status of Korea’s e-Government Foundation Service Advancement Phase 1 Phase 2 • Advancement of internal administrative procedure • Expansion of integrated civil service • Consolidation of internal administrative procedure and establishment of common basis • Selective public service reform We are Here ! Phase 2 Level 4 Connected Phase 1 Level 3 Transactional Level 2 • Connected online service provided by agencies • Converged public/ civil services Enhanced Level 1 • Visa, passport, birth records obtained online • Taxes & fees paid online Emerging • Regularly updated contents and information • Limited web presence 2 2

  3. International Assessment of Korea e-Government Achieving the World’s Best e-Government International Awards Model Case Selection International Certifications Korea Immigration smart system Korea Intellectual Property Office net Home tax system KISS HTS KIPOnet : UN Public Service : OECD e-Tax Best : WIPO IT Standard Information village Award ('07) Practice ('06) ('06) Invil Ombudsman.go.kr Korea online customs service e-PEOPLE UNIPASS : World e-Gov Forum Award ('06) : 'Online Politics : ISO 9001, 20000 Trophy Top10' ('06) ('06) Minwon 24 Korea online e-Procurement system uTradeHub KONEPS KONEPS : 'World Advanced' : UN/CEFACT Int'l in APEC Report ('05) Standard ('05) : WCIT Global Excellence Award('06)

  4. 2012 UN e-Government Survey 1st out of 193 countries e-Gov Development Index Online Participation Index 1st (1.00) 1st 1st 1st 1st(1.00) (Total) (Total) 2nd(0.98) 6th ’12 ’08 ’10 ’08 ’12 ’10 Online Service Index (Web Index) Telecommunication Infra. Index Human Capital Index 6th(0.94) 7th(0.83) 1st(1.00) 1st(1.00) 7th(0.99) 10th(0.69) 13th(0.64) 10th(0.98) 6th(0.82) ’08 ’10 ‘12 ’10 ’12 ’08 ’08 ’12 ’10 80% are Internet Users 4

  5. Doesthe use of ICT reduce the cost in delivering public services and add a new value in service delivery?

  6. Information technology should enable government to better serve the American people. But despite spending more than $600 billion on information technology over the past decade, the Federal Government has achieved little of the productivity improvements that private industry has realized from IT.( VivekKundra, U.S. Chief Information Officer, 2010)

  7. • Government ICT has a really bad name, Projects tend to be too big, leading to greater risk and complexity, and limiting the range of suppliers who can compete; • Government rarely reuse and adapt systems which are available ‘off the shelf’ or have already been commissioned by another part of government, leading to wasteful duplication: • Systems are too rarely interoperable; • The infrastructure is insufficiently integrated, leading to inefficiency and separation • There is serious over-capacity, especially in data centres • Procurement timescales are far too long and costly, squeezing out all but the biggest, usually multinational, suppliers; and • Too little attention has been given at senior level to the implementation of big ICT projects and programmes, either by senior officials or by ministers (UK Cabinet office, 2011) Need of new central controls to ensure greater consistency and integration;

  8. Roleof CIO in the process of Technology and Innovation Issue is Capacity of CIO Role of government(CIO) - Plan to use Technology - Use Technology - Monitoring the use of Tech Technology Innovation Role of private sector - Development of Technology - Development of the system to deliver service - Maintenance of the system

  9. ▷The way to build CIO’s capacity - Not only individual approach but also organizational approach ▷Korean way to build the capacity of government(CIO) - Establish ‘special public organization’ and build the capacity of that organization - Share that capacity by all government ministries ▷The Role of National Information Society Agency - Development of National ICT Plan(including e-government), - Implementing the all major ICT projects - Monitoring and Evaluation of all ICT projects - notjust procurement - but not developing the system or delivering service concentrating only planning and assisting - economically not self-sustainable, but save big money in implementing national IT project

  10. Article 10 (Establishment of National Information Society Agency) of National Information Basic Act (1) The Government shall establish the National Information Society Agency ("NIA") as an organization assigned to assist State organs and local governments ("public organs") in the promotion of informatization and to support their development of policies related to the informatization. (2) The NIA shall be a body corporate. (3) The NIA shall provide assistances falling under each of the following subparagraphs: 1.Specialized technical assistance in formulating and implementing the basic plan and other plans ofnational informatization; 2.Assistance in managing and operating information and communications networks in the public organs; 3.Assistance in building and operating Information Systems and in the standardization of IT service for the public organs; 4.Assistance in managing the information resources in the public organs;

  11. 5.Assistance in assessing the information projects in the public organs; 6.Other assistances as prescribed in the Presidential Decree for the promotion of informatization in the public organs. (4) The public organs may financially contribute to meet costs incurred by the establishment, the installation of facilities and operation of the NIA. The Government may rent State-owned properties free of charge to the NIA for its establishment and operation. (5) The NIA may ask the public organs eager to get assistances from it to bear part or whole of costs necessary for such assistances. (6) The Civil Code's provisions concerning the incorporated foundation shall be applied mutatis mutandis to the NIA except as prescribed by this Act. (7) No one other than the NIA shall be permitted to use the name of the National Information Society Agency. (8) Other matters necessary for the NIA to assist the public organs shall be stipulated by the Presidential Decree.

  12. Organizational Structure of National Information Society Agency in 2000 whose role is supporting and implementing e-gov projects Administration and research Infrastructure and new technology Implementation of e-gov Evaluation of IT project Planning & Strategy development of e-gov Administration Next generation Internet Evaluation of public IT project Global cooperation Convergence of network E-gov Implementation(I) IT Architecture National Informatization Strategy Development RFID/USN Standard in public IT project E-gov Implementation(II) New IT technology E-gov Technology Support Audit of IT project Among about 250 staffs, 20% Ph. D.; 50% Master; 30 % others 70% computer science, 30 % social science

  13. Budget for Informatization Projects (unit Million USD) Main sources of Informatization Promotion Fund : spectrum and license fees from operators, it was used not only for government IT project but also for R & D and investment of the private operators

  14. Implementation Mechanism of Inter-Ministry e-Gov projects MIC, MOSPA, Committee Audit company NIA Procurement Office Three party contract Company Ministry

  15. Guideline for Building and Operation of Information System

  16. E-Gov Act Law E-gov Decree Guideline for building & operation of IS Order Manual for writing RFP Legal structure Parliament President Decree Minister order Manual for Ensuring Security Manual Manual Manual for Interoperability Training Training Development of Textbook Training of government officials

  17. Contents of the Guideline

  18. Contents of the Guideline

  19. Contents of the Guideline

  20. 11 e-Gov projects(1998-2002) Quality Public Service • Single Window for Government Online Service(G4C) • Integration of Social Insurance Service(health, pension, unemployment, accident) • Home Tax Service (HTS) Transparent and efficient Government • National Finance Information • System • National Education • Information System • Management of Government Official’s Personal Record • Local Gov Administration System G2C G2B Enhance Business Environment • Integrated National e-Procurement System G2G Infrastructure • E-filing and e-Documentation • Digital Signature & e-Seal(PKI) • Consolidation of Gov’t Information Systems 19

  21. (unit: M USD) Budget for 11 e-Gov Projects A: national budget B: InformatizationPromotion Fund, C : local Gov’t budget

  22. Principle to select 11 projects • Apply national agendas such as service efficiency for citizens and business, and national transparency and productivity • Evaluate and coordinate current information systems • Inter-connect and integrate existing information systems, • Build foundations/ infrastructure such as digital authentication, e-document, e-payment etc. • Identify new project based on pan-governmental BPR(Business Process Restructuring)

  23. Special Presidential Committee for e-Gov(2001.2- 2003.2) E-gov Committee : chaired by Non-government expert; composed by 6 Deputy ministers, 1 from Presidential office, 1 from Department of planning and finance and 7 non-government experts(appointed by recommendation of participating Departments) Several ad hoc group : Alignment of laws and regulation ; Promotion of utilization ; Infrastructure for e-gov; Privacy and Security E-gov Experts Group : co-chaired by non-gov(CEO of NIA) and Senior official of President Office ; composed by DG of all relevant Departments, Seniors of Research Institutions, Professors, Private sectors Supporting Staff (Secretariat) : Experts and Administration staffs seconded from Institutions(10)

  24. 31 E-Government Projects (2003~2007) Domain Agenda 1 Expansion of e-filing & e-process Sharing of administrative information Restructuring of work process Innovation of the ways government works (G2G) 2 3 4 Upgrading service to citizens Upgrading service to enterprises Promotion of e-participation Innovation in delivering service to citizens(G2C, G2B) 5 6 Integration and standardization of information resources Strengthening of information security Strengthening of information personnel 7 Innovation in management of information resources 8 9 Alignment of rules and laws Alignment of laws related to e-gov 10

  25. 31 E-Government Projects (2003~2007) Agenda Projects 1. Electronization of document processing Urgent 2. Finance system for national and local gov 3. e-gov system for all local government Important 4. Electronic auditing system Expansion of e-filing & e-process 5. Information system for e-parliament Innovation of the ways government works (G2G) 6. Integrated system for crimminal cases 7. Integrated system for gov personnel 8. Information system for foreign affair and trade 9. Monitoring system of national agendas Sharing of administrative information 10. Promotion of information sharing in public sector Restructuring of work process 11. Development of business reference modle(BRM)

  26. 31 E-Government Projects 2003~2007) Agenda Projects 12. Upgrading internet based civil appealing 13. Integrated management of national disaster 14. Integration of house and land registration Upgrading services to citizens 15. Upgrading national online tax service 16. Integrated national welfare services 17. System of managing of food and drug Innovation in delivering service to citizens(G2C 18. System for employment and job recruiting 19. Internet service on administrative litigation 20. Single window for supporting enterprises 21. National system for logistics Upgrading services to enterprises 22. Single window for e-trade 23. Support system for foreigners 24. International cooperation of e-gov Promotion of e-participation 25. Extension of online civil participation

  27. 31 E-Government Projects (2003~2007) Agenda Projects 26. Integration of all government data center Integration and standardization of information resources 27. Upgrading e-gov network infrastructure 28. Applying pan government ITA Innovation in Information Resource Management Strengthening of information security 29. Upgrading of information security system Strengthening of information personnel 30. Support personnel and administrative resources for e-gov Alignment of rules and laws Alignment of laws related to e-gov 31. Amendment or enacting of new laws and rules

  28. Fund : Informatization Promotion Fund • 10 years of continuous investment into informatization • (1% of State Budget) • The ministry in charge of e-Government - Ministry of Public Security and Administration (MOSPA) sets aside a separate budget(150 M USD) for inter-governmental projects involving multiple ministries (prevents duplicated investment and carries out inter-governmental projects effectively) e-Government Budget(including all IT related spending) (Unit: M USD) - 3 -

  29. Two Types of e-Government Projects Each Ministry’s Independent Projects • Each Ministry builds and runs information systems which are mission specific or interconnected primarily at service levels • Each Ministry establishes its own IT plans and they are reviewed by NIA every year • ▶ This prevents overlap or redundancy and enables to find feasibility of information sharing • ▶ Each Ministry provides its IT plans to MOSPA • ▶ MOSPA reports the results to Presidential Committee On Gov’t Information Strategy • ▶ The Ministry of Strategy and Finance considers the recommendations from the Committee • (7th Article, Framework Act on National Informatization ) Projects Supported by MOPAS(Inter-governmental projects) • Projects which need to share data between Ministries • The core Ministry (Leading Ministry) proposes the project to NIA • The proposed project is reviewed by NIA in terms of its conformance to • the e-Government Project focused on Information Sharing between Ministries: according to the standardized management guideline based on the regulation by MOSPA -2 -

  30. Korea Information Infrastructure (KII) • KII-Backbone: Nationwide Optical Backbone Connect all 144 call zones in 2000 • Investment : 437 Million USD (1995~2000) • STM + ATM + Internet • Provide broadband services to Government & public institutions • 37,036 lines to 30,820 institutions (June, 2004) • Connected all schools(Dec., 2000) 17

  31. Funding System for Infrastructure • Operational System Some investment cost for infrastructure was supported by the government budget and given to the providers (KT and Dacom). The providers repaid it through the discount of telecom service fee to public org. (The facilities left after the service becomes the possession of the provider) Supported by Gov Discount to public Org. (Avg. 40%) Normal service rate Deposited into Special account Reimbursement of Government Support Supported by Gov. (Avg. 27%) Special Rate For Public org. Paid by public org. (Avg. 33%) Paid Rate ※ Reimbursement System -Subscribed Rate: The contracted rate between the government and providers. Usually avg. 40% discount for conventional public rate. - Paid rate : The actual amount paid for telecom service by public org. - Supported by Gov. : The amount supported by the government for each subscriber's telecom service, it is reimbursement for government funding on infrastructure development

  32. Rural Connectivity in Korea Broadband internet is available in 99% of rural household 99.5% :xDSL 0.5% : Satellite For local towns and small villages with more than 50 households ( in terms of main telephone line subscribers), xDSL is serviced by major ISP(KT) In some countries, Under Serviced Area Licenses, USAL, however in Korea major operator KT do this project But for local towns less than 50 household, Government assistance with matching fund (ISP: 50%, central government : 25%, local governments :25%) We achieved 100 % of rural to be connected to Broadband by 2008

  33. Lesson to South Africa The lesson to SA - Re-structuring SITA - More focusing consulting, coordination, policy development rather than development of system or delivering of service(not both judge and player) - Management of ICT project by document(law, order, guideline) not by capacity of SITA - Hiring of high quality professionals - Financial Support to run SITA

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