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CEO School

CEO School. Building solutions with the spirit of collaborative venture capitalists. November 8 & 10, 2011. Today’s Agenda. What a CEO Needs to Know Pushing the buttons ( or assigning someone to push them for you). CEOs as Solution Designers CEOs as Developers

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CEO School

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  1. CEO School Building solutions with the spirit of collaborative venture capitalists November 8 & 10, 2011

  2. Today’s Agenda What a CEO Needs to Know Pushing the buttons (or assigning someone to push them for you) CEOs as Solution Designers CEOs as Developers CEOs Inspiring Your Teams to be Developers CEOs Creating an Innovator’s Culture

  3. CEO School Where everyone is a Student and Everyone is a Teacher

  4. What is CEO School? We Are All Cooperative Business Designers Why is CEO School becoming a tradition at CU*Answers? • With the expansion of our network, we have more talented CEOs than ever, and the value put on collaborative efforts is at an all time high • CEOs need to develop networks where they can coach and mentor each other from the unique position of being a CEO • More than ever, today’s CEO is expected to be engaged with technology and the concepts of data mining, opportunity demographics, and being plugged in • CEOs wear more than one hat, and CEO School is a safe training environment CEO School speaks to the essence of why CUs own CU*Answers: so that their voice is heard, their ideas are worked on, and their priorities are considered as part of everything this CUSO tries to accomplish

  5. My Approach for 2012Confirming Grasp in a Challenging World • As we look at the last three years, I believe both CEOs and Board members have been under more pressure than ever to demonstrate their competence and to win people over to the fact that they have grasp of the situation, the moment, and the challenges of the future • More than what you say, it’s the evidence you document • More than what you document, it’s the confidence of your presentation • More than your historical experience, it’s the process of proving it, over and over again • As we go through the day, we need to constantly be thinking about how others are watching us and voting as to whether or not they are led by leaders with grasp At a recent planning session, I asked the Board for their first-hand knowledge or evidence that they should trust the grasp of their CEO...how do you think they responded?

  6. My Approach for 2012Confirming Grasp in a Challenging World • The silence was deafening...and for a moment, I could have filled the vacuum with my opinion of their CEO, instead of hearing theirs – I felt like an examiner, and I worried about the fate of the CEO • I wish they would have responded, “Because year in, year out, our leadership team proves it with a deep dive on knowing our members, knowing our operations, knowing our identity, and knowing our plan!” All day long, ask yourself this question: “Am I ready to prove my organization’s grasp, to the point where my Board would testify on my behalf?”

  7. What a CEO should know How to go from static to trends From print to presentation How to network with a click Learning from peers from your desktop How to lead in a crowd Be the reference for a network’s innovation

  8. One Stop Shopping for Management Tools MNMGMX Be sure to jot down your favorites for tonight’s deep dive hands-on lab

  9. CEO DashboardsA Novelty That Has Become an Expectation • Our standard for CU*BASE dashboards: • Select a group of records with something in common to analyze (loan apps processed between Oct 1 & 31, members who joined the CU last year, checking accounts opened last month, etc.) • The user is presented with a series of options to work with each of these records, one at a time (approve the app, send TIS disclosures, order a debit card, etc.) • The user is presented with a set of analyses that take the selected records and show as many pertinent facts as possible about that batch (# of apps pending, # of members who joined by age or gender, checking accounts opened by a specific employee, etc.) • Step 1 is like a report, Step 3 is like the totals or summary section on a report, but Step 2 creates a unique palette of opportunity to work and analyze at the same time Is this gaining traction in your shop?

  10. Quick Sidebar: Interactive Trending is Catching OnCUs are Looking for More Months to Compare • Where people used to keep printed reports or update their own trending spreadsheets, today CUs want more than this month and last month when they use dashboards and reports • Coming in 2012, we will extend the data we store live on the system to include multiple months and more history • Do you understand how to get repeatable results? Can you look at a screen and intuitively discern why the data isdifferent from when youlooked at it 15 minutesago? Current data vs. static month-end data

  11. From Print... Reports are still evolving, but they are no longer the standard for a CEO on the move

  12. ...To Presentation MNMGMT #22 New/Closed Memberships Dashboard MNMGMT #21 New/Closed Accounts Dashboard A little later we’ll do a deep dive on these tools at a live CU

  13. From Presentation to PublicationIs Your Desktop Ready to Publish? • PDF exports emphasize presentation because they’re intended to be a finished, ready-to-distribute product rather than an intermediate product like an Excel workbook that users will most likely manipulate • Focusing on single-screen exports now, with the potential for flexible workflow-style exports that involve more than one screen • PDF exports use a third-party utility called iText that requires a license: one-time charge per workstation • Same approach as Excel exports: we provide the code to make it happen but interested clients are responsible for purchasing the tools • Goal is to offer PDF exports for every panel that supports Excel and CSV exports • Implemented in the 11.0 release (April/May 2011)– instructions available on the Reference Materials page under “P” for PDF

  14. Is Your Desktop Ready to Publish?Designing Effective one-page PDFs • The beauty of a live presentation of a dashboard is that there are tons of options and views of the situation • But how do we get better at a simple one-page summary of the situation that we might use in a Board packet, or you might distribute from your desk to the desks of many • Not a booklet of options, just a simple communication for everyone to ponder When do you send a postcard instead of a long letter?

  15. Is there a business for our network in all of this? • Idea for a new service by Xtend or CMS: Business Analyst • Who could we hire to create the perfect Board packet? How would we automate it for you? • From Linda Bodie, WV United FCU: You guys are the experts at reports and data. Show it off. Do it for us. Offer analysis of key reports. Create a standard service, then offer à la carte stuff. Make recommendations for things like the following: • Hey, did you know your staff is waiving fees? You lost XX in fee income. • Teller #2 does 2 transactions per hour. What's he up to now? • If you implemented a rewards program, you could do this... • These are the most profitable accounts; these are costing you the most. • Did you know your competitors are charging XX for overdraft fees? • Peer comparisons. Later today we’ll look at new Report Scheduler tools in development

  16. CEO DashboardsTrending Member Money On which of these will you do a deep dive tonight?

  17. CEO DashboardsInternal Controls On which of these will you do a deep dive tonight?

  18. 5300 Call Report Project UpdateLeveraging a Successful New Tool • 67 online CUs created their 3rd Quarter 2011 Call Report in CU*BASE (up from 54 last quarter) • Only 37online CUs uploaded their 3rd quarter Call Reports to the NCUA (why not all 67?) • Ratios Dashboard released in the 11.0 release (spring) MNMGMT #9 5300 Call Report Ratios Dashboard Let’s go to a live CU and do a deep dive on this tool

  19. 5300 Call Report Project Update5300 Tools (still) on the Drawing Board • 5300 Data Trending Dashboard • Like Tiered Services, why shouldn’t that history that’s embedded in your 5300 database be at your fingertips? Your input is needed!

  20. CEO DashboardsBenchmarking Activity CHANGES COMING! On which of these will you do a deep dive tonight?

  21. Sneak Peek: Enhancing the Online Banking Dashboard These changes coming soon! NEW! Text Banking stats Expanding to include Mobile Web stats

  22. CEO DashboardsAuditing and Mining Member Activity NEW! NEW! On which of these will you do a deep dive tonight?

  23. CEO DashboardsUnderstanding Lending & Collections Activity IMPROVED! IMPROVED! IMPROVED! IMPROVED! On which of these will you do a deep dive tonight?

  24. CEO DashboardsUnderstanding Member Preferences On which of these will you do a deep dive tonight?

  25. CEO DashboardsUnderstanding Your Membership CHANGES COMING! On which of these will you do a deep dive tonight?

  26. Sneak Peek: Member Retention by Age Group

  27. Sneak Peek: Account Retention by Age Group

  28. Sneak Peek: Account Retention by Age Group

  29. Every brainstorming session with every creative team yields another “it could do this” moment ...and of course we’ll do accounts too

  30. Every brainstorming session with every creative team yields another “it could do this” moment

  31. CEO DashboardsUnderstanding Member Activity On which of these will you do a deep dive tonight?

  32. Learn From a Peer: Not a Novelty Anymore A few years ago, this was just something neat you could do Today, it’s becoming the first place you go to get a hint on what to do next, what to improve, and who to talk to about it

  33. How to Network with a ClickLearning From Peers From Your Desktop • Side-by-side comparisons, one peer at a time, will still be useful on occasion for complex configurations, but for most new LFP tools we will now be using an aggregate format with all your peers A New Style for Aggregating Peer Data Mark peers similar in size to your CU At-a-glance view of peer configurations

  34. How to Network with a ClickLearning From Peers From Your Desktop Sample of aggregate style Sample of side-by-side style NEW! NEW! NEW! NEW! NEW! NEW! NEW! NEW! On which of these will you do a deep dive tonight?

  35. Building a Network BusinessWith a Free Baseline Tool • Many CUs in our network buy competitive rate analysis services from third parties • Xtend and CU*Answers have been tinkering with this for 18 months now • I’ve been dragging my feet on a major offering, wanting to build a foundation service where everyone could start thinking about rate analysis as native to CU*BASE Xtend is dying to make this a specialty business as well

  36. Sneak Peek: LFP Certificate Rate Analysis Coming soon Gividends and Lender*VP see these tools as a whole new opportunity to consult on member product offerings, and how to use the power of CU*BASE.

  37. Sneak Peek: LFP Share Rate Analysis Coming soon

  38. How can we make “coming soon” be even sooner?CEOs as QC Testers? • Trying a new style of beta-testing • We’ll do a minimal amount of basic testing (screen functionality, data integrity, program errors, etc.) • Then we’ll place the command on a special area of the Learn from a Peer menu MNMGMB • CEOs will have a period of time to test the tool and report problems or suggestions to our QC team • We need you to dig into the data and verify a concept in the real world New idea...what do you think? Will you participate?

  39. How to Turn These Concepts Into Money in 2012 and BeyondData for the Sake of Data is a Missed Opportunity • Dashboards create an opportunity to lower the cost of driving action into our business plans at the press of a button • A screen refreshes, and by the time the data is apparent to the room, someone is saying, “we need to do something about that” Gathering Data (reduce $ cost) Analyzing Data (increase time) Acting on Data (multiply the events) Because of the nature of the beast, we gather data to comply, to imply, but very seldom to apply what we learned

  40. Putting on Your Developer Hat How to lead in a crowd Be the reference for a network’s innovation CEOs DESIGN TO ACT Aiming for knowledge that leads to action

  41. Harvest the Power of OwnershipCEOs Wear Many Hats in Driving our Network Development • First, you lead by example and participate as a developer from the CEO’s chair • CEO Strategies, Leadership Conference, Randy’s emails, etc. • Second, you inspire your teams to be developers and participate with their peers • Push your organization towards initiatives like the Lender*VP Top 10 and Accounting Top 10, Idea Forms, education, etc. • Third, you drive development by creating an innovator’s culture in your organization: the courage for fast-to-market responses and the drive to use and evolve what we build • Be a beta-tester, get your senior team involved in implementations, make education a requirement, not an option, drive a learn-to-earn mentality into your team, etc.

  42. A Network of Designers Needs Tools to Keep in Touch Do we need to drill down on any of these?

  43. CEOs AS DEVELOPERSGet what you want from your perspective Examiners: concentration risk New markets: brokering loans New efficiencies: report automation Head fake: promise deposits

  44. Project Champion: Progressive CU Concentration RiskUnderstanding the components of your loan portfolio • It’s a simple formula: select loans or borrowers from your portfolio and then have the system draw a picture of your risk, one member, or one loan segment, at a time • Our first Concentration Risk Analysis tool (coming in the 11.4 release) looks at individual members and the risk they represent when they have very large balances or a lot of loan relationships • Our next step (in development now) will be to design a Portfolio Risk Analysis tool that looks at groups of similar loan types– to help you find baskets that might have too many eggs First up, the Concentration Risk Analysis for individual members...

  45. Project Champion: Progressive CU Concentration Risk AnalysisAnalyzing Borrowing Habits of Individual Members MNMGMT #18 Loan Concentration Analysis In beta now for Progressive CU; to all CUs in the 11.4 release (Nov./Dec.) Let’s go do a deeper dive, live at Progressive CU

  46. Project Champion: Progressive CU Packaging Loans for SaleBuying and brokering opportunities to each other MNMGMT#24 Package Loans to be Sold In beta now for Progressive CU; to all CUs in the 11.4 release (Nov./Dec.) Intended for selling loans, but can also point to portfolio risk Let’s go do a deeper dive at Progressive

  47. Portfolio Risk AnalysisConcentration Risk at the Product Level Coming soon • This tool takes the best of both the Concentration Risk tool and the Packaging Loans tool to create an analysis of groups of similar loan types (baskets with too many eggs) • Enter capital $ to use as the denominator for the ratio • Select from list of loan characteristics (similar to the Packaging tool) • View list of loans that match your criteria • Click Analysis to see the ratio and other analyses of that group of loans Let’s take a closer look...

  48. Sneak Peek: Portfolio Risk Analysis Coming soon Select the basket, divide it by your capital

  49. Sneak Peek: Portfolio Risk Analysis Coming soon See the eggs in basket See a summary analysis of this basket

  50. Sneak Peek: Portfolio Risk Analysis Coming soon

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