Working on the move
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Working on the move. Customer engagement in the retail sector 20 March 2013 Phil Kemp, Global Managing Director, Regus Third Place Spencer Slee, Director, Staples UK. Content. The world of work is changing How is the space changing? Staples. Regus at a Glance. Market. Regus. Network.

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Working on the move

Working on the move

Customer engagement in the

retail sector 20 March 2013

Phil Kemp, Global Managing Director, Regus Third Place

Spencer Slee, Director, Staples UK


Working on the move

Content

  • The world of work is changing

  • How is the space changing?

  • Staples


Working on the move

Regus at a Glance

Market

Regus

Network

7100

Employees

£1.24b

Revenues

1500

Business Centers

600

Cities

3.1b 400m

Workers in the World Workers over 60

20%

Annual Growth

1m+

Members

98

Regus Express

99

Countries

1.3b 40%

Mobile Workers by 2013’ Women in Business


Working on the move

The Regus Story

Exceed 930,000 customers across 92 countries

2011

Business world launched

2008

Doubles business in last 3 years exceeding 800,000 customers; opens central global management center in Geneva

2010

2nd countryNetherlands, Amsterdam

1990

Repurchased majority shareholding of UK business

2006

Business founded in Belgium by Mark Dixon

1989

Acquired HQ in the USA

2004

Floats on London Stock Exchange

2000

Launch 2G and adoption of mobile phones

1990

First laptops

1995

Launch of 3G

2001

Blackberry launch

2003

iPad launch

2010

Downtown Locations

Secondary Locations

Gas & Train Stations / Airports

Community Centers


Working on the move

The world of work has changed

  • People work everywhere

  • Flexible working demands flexible workspace globally

  • It’s a ‘workspace revolution’ 


Working on the move

Global market of mobile workers

Workers in the world

Mobile workersby 20131

of workers would consider a pay cut for more flexible work conditions3

Typical annual cost of a desk in a western city centre2

of all office desks are unoccupied during the working day3

of workers have the right tools to work anywhere3

  • Worldwide Mobile Worker Population 2011-2015 Forecast, IDC

  • Agility @ Work Report

  • 3.Unwired Research Report


Working on the move

Growing our network

Existing offices

Railways

Roadside

Airports

Retail

Future centres

Homeworkers


Working on the move

What do workers want?

Proper Work

Surface

Regus Mobile Worker Survey (2011)

Security

Video Assistant /Concierge

CustomerServiceAssistant

Electrical Power

Wireless

Internet

Business Class Internet

Video Conferencing

Office

Equipment

CourierServices

Printing

Privacy

Ability to Reserve

Copy /Scan / Fax

Air-Conditioning

CentralLocation

Telephone

Meeting Rooms

Availableanywhere

Coffeeshop

Dedicated businessenvironment


Working on the move

Staples at a glance


Working on the move

Consumer behaviour

Consumers are changing where, how, and even why they shop


Working on the move

Opportunity

Opportunities

Mobile workers need more than

just Smartphones and Tablets


Working on the move

The challenge

The challenge

Adjusting our product offering and services to the needs of

mobile workers


Working on the move

Concept

  • Travelling pack

  • Staples lounge

  • GoMobile centre

  • Copy & Print centre

  • EasyTech support

  • DHL


Working on the move

Staples business lounge

  • Multichannel shopping

  • Working, shopping and relaxing

  • High touch sales experience

  • Meeting point & working space

  • ALL IN ONE!


Working on the move

Benefits

  • Become the destination for office solutions

  • Transform our image

  • Keeps us in touch with the mobile workforce

  • Win- New mobile clients within retail and direct

  • Retain – Corporate clients

  • Grow – Our existing mid market business


Working on the move

Optimised use of space


Working on the move

Cooperation Staples and Regus

Staples:

Goal: Offering better customer experience, supporting customers work more productively

Regus:

Goal: Increasing working possibilities on the go, third places


Working on the move

Progress to date

  • Current business hub network:

    • Birmingham

    • Reading

    • Swindon

    • Sheffield

  • Performing well

  • Strong interest

  • High levels of usage


Working on the move

Thank you

Phil Kemp, Global Managing Director, Third Place

Spencer Slee, Director, Staples UK


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